All Products Support Forum

Firefox always uses excessive GPU memory when I watch video and livestream. about:memory shows that the explict GPU memory allocation is only about 200 MB but in the task manager the GPU memory usage is 1GB, and the latter doesn't decrease even if I close the tab. I suspect that this is a memory leak. I searched for Bugzilla and found a similar issue that has been existing for years: https://bugzilla.mozilla.org/show_bug.cgi?id=1386177

I wondered several times why firefox recovers old tabs when it chrashed. now i see that in my profile folder/sessionstore-backups the file recovery.jsonlz4 is some days old (while i was using firefox in the meantime very often) and does not update frequently as requested by about:config browser.sessionstore.interval = 15000 (15s). - this folder or the files are not locked. i can delete/rename them, they are not re-created - there is no file sessionstore.* in the main folder of firefox profile while running firefox - i am using 102.4.0esr (32-Bit) on a company PC (could there be any restrictions?) - the file previous.jsonlz4 seems to be created correctly when firefox is closed normal (which is not my usecase, i want to restore up to date tabs after crashes) - i am not using a private window

do you have any idea?

I received an email stating my account was being moved to a new server, and it should be a seamless migration. Thunderbird is now struggling to connect after years of flawless service. I get a "could not connect to mail server, the connection was refused" error box most times. BUT, if I keep hitting the Get Mail button, it eventually connects. Most times. Using IMAP. I have tried everything from password change to complete Thunderbird uninstall/reinstall, safe mode, troubleshooting mode, disabling all security software.... I have contacted Mediacom, who will not help with service 3rd party software, to confirm my account settings are proper. It has been over two weeks.... what am I missing? Thanks Steve

(edited for readability)

For the past several TB updates my create new mail windows are stuck on my screen. I cannot move them around unless I inch it along corner by corner. It remembers the last position and opens it again there. I used to be able to move around the compose window without a problem. Anyone know what's wrong and how to fix it?

I'm on Mac OS 12.6, TB 102.5.1 (waiting for the Windows 36 bug to be fixed before updating).

Ever since Firefox updated today I've been unable to use the browser. It takes at least 5 minutes or more minutes to load, I can't manually log into any websites until the speeddial finally loads, and the speeddial addon refuses to come up for at least 5 minutes, I can't log into Dropbox even with the speeddial up and running because the capcha won't popup...and on and on.

What in the world has been done to it? I'm using another browser just to contact support.

Hey guys. Today Thunderbird suddenly became slow and unresponsive. Some of the message filters no longer work at all. I tried updating and also I deleted and re-installed to no avail. Updating and rebooting Windows 10 did not help. And upon re-install, everything looks different now, and still very slow,

What is going on? I haven't changed anything and Thunderbird is suddenly broken?

Hello, does anyone know what causes this error. I might have done something silly, but now when I try to check incoming e-mails it says "mailnews.pop3.0: Socket state is closed - won't send command." This is shown if I look at the error console. This happens after I enter the password.

bp-52aadafa-d8a1-495c-910e-e3ea40230117 bp-e2f3f3fa-2427-42f8-b455-f0daf0230117 bp-d495523a-ecdf-4282-b784-00e890230117 bp-3cb2bfd3-d066-4dfd-8105-df4bf0230117 bp-e217c307-dcdd-48f2-ac6c-d9fe90230117 bp-b06b6c11-ceb1-45da-be27-e2e540230117 bp-6a9d039e-8265-4edc-b285-0da350230117 bp-da80b395-2ba6-455f-9887-87cd40230117 bp-f945b086-6a0a-469b-936b-c23420230117 bp-686f1023-c63a-4879-b168-ff7980230117 bp-76cf5e66-98a5-4e42-ad59-641580230117 bp-a4dbdd3d-c828-49d2-9083-1dc6d0221227 bp-8e940aed-540d-448d-99de-e7f900221227

Thunderbird v102 Win10 IMAP THE PROBLEM: A. Tbird connects to IMAP but has a bouncing ball to the left of the Inbox. B. So I pull down TOOLS > activity mgr > and the thermometer is stuck on indexing or it sticks on “determining which messages to index.” C. I try to check mail and it’s very very very slow to open the Password Dialog Box. I don’t know if it’ll open or not so I click around and somehow eventually it opens. Barely checks or sends mail and is time consuming. D. Pull down TOOLS > activity mgr > and the Indexing thermometer stays stuck even if I leave it for 30 minutes. E. I should mention I do have a lot of folders and subfolders with a lot of messages.

WHAT I’VE DONE TO SOLVE IT: 1. Ran tbird in safe mode but no improvement. No addons or extensions are installed/enabled. 2. It’s IMAP, so I turned off all the email apps on the iphone but no improvement. 3. ESET antiviral is set to Exclude Thunderbird so I’m thinking it’s not ESET. Ran an ESET scan but found no threats. 4. I cleared the cache. Go to TOOLS > clear history > clear everything 5. Increase the cache size. Go to Tools | Settings | General | Disk Space and checkbox ON "Override automatic cache management" and change the number in "Use up to ___ MB of space for the cache" to 1024. Restart Tbird but no improvement. Restart Win10 but no improvement. 6. I selected a folder I know has lots of messages in it and rightclicked > properties > 780 messages, repair the .msf file. It re downloaded 1350 messages. Restarted Win10 but no improvement. 7. I've read that if I start Win10 in “SafeMode w/Networking” and Tbird connects and speeds up then there may be a software conflict but I did not do that cause I don’t mess with Win10. Never had a conflict before and didn’t make any changes except for Win10 and cCleaner updates as they became available. It's been 6 hrs and I can't figure it out. 8. The next thing for me to do is some house cleaning and delete some messages but that's painstaking and I have no idea if that'll help or not.

Здравствуйте, при каждом запуске браузера происходит падение, как в обычном так и в безопасном режиме,входит раза с 20го а то и больше. при попытке что либо скачать или загрузить сразу же происходит падение. делал очистку и чистую установку удалял все аддоны проверял версии но ничего не помогает.ниже все последние отчеты по падениям bp-5258a840-e170-42ae-a91a-c86ef0230129 29.01.2023, 12:00 bp-9f26789e-7f92-4d89-8146-dd3cd0230123 23.01.2023, 15:18 bp-81b845d2-4422-4bd2-b462-8dbac0230123 23.01.2023, 15:18 bp-0a7f5964-634a-4789-9fb1-2ef520230123 23.01.2023, 15:14 bp-fa242af3-ebfd-4eca-bef7-ab7c50230123 23.01.2023, 15:11 bp-c711a64b-b942-4553-bb83-3d56e0230123 23.01.2023, 15:10 bp-7188edd5-7f6b-4f9f-a8d1-b48c60230123 23.01.2023, 15:08 bp-18a3eb0b-cdb3-4d6c-8363-0b3bc0230122 22.01.2023, 15:28 bp-e11e216a-e119-477f-a856-992350221207 07.12.2022, 13:52 bp-d74be234-27c4-46e1-9410-bac540221201 01.12.2022, 21:37 bp-94c9c72f-d557-4e85-bfba-f4ebe0221129 29.11.2022, 12:30 bp-2a8cf968-a783-4152-a1bd-7cc700221129 29.11.2022, 12:30 bp-a2660331-09a7-4692-907e-cd46b0221031 31.10.2022, 14:01 bp-717a4c22-e957-4046-8bdb-b11320221026 26.10.2022, 12:39 bp-c3f50104-9de4-4e9c-954b-38cbc0221026 26.10.2022, 12:35 bp-83773546-15a6-40a8-af96-ad25d0221024 25.10.2022, 0:23 bp-15aa9834-d969-40db-bcc6-e10340220906 06.09.2022, 10:33 bp-24567997-cde6-4616-a1cc-154470230129 29.01.2023, 18:19 bp-3e56a7e2-b9f0-49bb-bb23-b4c580230129 29.01.2023, 18:19 bp-77aa70d4-a97f-4d9f-ba27-e45910230129 29.01.2023, 18:19 bp-750e9d94-865f-4a29-9533-74d1f0230129 29.01.2023, 18:19 bp-b68c0ceb-159a-478c-a41d-e34390230129 29.01.2023, 18:19 bp-03222548-874f-417a-9551-e2c090230129 29.01.2023, 18:19 bp-42fe9c88-0b31-453d-8af4-2e00c0230129 29.01.2023, 18:19 bp-0bb24d82-e08e-49c2-be8d-043390230129 29.01.2023, 18:19 bp-4fefa779-6f52-4799-ba12-6252f0230129 29.01.2023, 18:19 bp-e7e35422-5ae1-43bf-9307-f0e720230129 29.01.2023, 18:19

On my computer, I run Mageia Cauldron with a GNOME environment. After a recent update of my system, both Firefox and Thunderbird have stopped working. They crash constantly when I try to launch either of them. In both cases, when I try to launch them from the command line, I get the following message: ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. Segmentation fault (core dumped)

For basic info, my system is: OS: Linux Mageia Cauldron Environment: GNOME Shell 43.1 Display server: X11 Kernel: 6.1.8-desktop-1.mga9 x86_64 Firefox: 102.7.0esr Thunderbird: 102.6.1

Looking around, it seems to be a bug with Firefox and Thunderbird, but besides waiting for a new update that might fix itself, I wonder if there is something I can do to make them work now.

Thank you.

I've started getting this error message on certain websites (always the same ones):

The page isn’t redirecting properly

An error occurred during a connection to www.manek.org.uk.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

The same websites still work fine on Firefox mobile, so it's nothing inherent in the sites themselves.

I have only noticed this in the last few days. I had just updated Firefox to version 109 – but it's not specific to one version of Firefox either, as I tried on one of my Macs which hadn't updated yet and is still on version 107, and the issue was replicated exactly the same.

I have tried clearing the cache, restarting Firefox, etc.

Can anyone help me resolve this? Some of these are websites I use quite a lot for my work, and it's frustrating to have to do anything just on my phone.

Hello, I have seen similar reports on that issue here and elsewhere. What surprises me is that if I right click on the sent folder and select properties, it still gives me the right number of messages in that folder.

In fact, If I go to ~/.thunderbird/my_profile.default/Mail/pop.gmail-2.com/Sent.sbd/2023 and open that file with whatever text editor, file 2023 contains all messages sent. I have tried repairing that file, then restarting TB to no avail. Is there a workaround ?

-Tx

I have been using Thunderbird for many years. I have a large number of email accounts added. I recently tried to add another one and received the error message: 'Incoming server already exists'. I eventually uninstalled and deleted the whole thing and downloaded another version which I installed. Although I had deleted all mentions of Thunderbird from my computer, it stills comes up with the same message. If I create an account without the password, it will accept it but then doesn't recognise the password, despite the account working on other devices.

Dear all,

it's been a while since I completely lost icons on the address bar apart from the Container ones.

The icons for "Always open this in a Container" or "Toggle reader view" or "Bookmark this page" are missing, not their functionalities (I can blindly click on them).. but no icons, I tried to reset the Customization of my bar (brrrrr I lost all my extensions icons and orders!! uarggh) but no luck for me.

It is quite annoing since I have to wait the popup otherwise I cannot remember where are exactly the icons..

Could anyone help me please?

Thank you in advance, FrAg

Hello,

I think I already asked for this, but I have an account at amis.net and Thunderbird does not even open the connection 99% of the time. When clicking on "Get messages" nothing happens?

Why is that?

Best regards, Igor

Recently (~January 25, 2023) in Thunderbird (102.7.0) my outlook.com email (SMTP) stopped working with the error message, "Login to server outlook.office365.com with username xxxxxxxxxx failed."

• I see some have suggested changing Authentication method to "OAuth" from "Normal Password" but this has not helped. (Not sure if OAuth is different than OAuth2, but only OAuth2 is an option in Thunderbird)
• I have tried setting the Authentication to OAuth2 in the outlook.com account => account settings => Edit SMTP server
• I have tried setting the Authentication to OAuth2 in the outlook.com account => Server Settings
• In the outlook.com account => Server Settings - Connection security is set to SSL/TLS; Port is 993
• In the outlook.com account => account settings => Edit SMTP server Connection security is set to SSL/TLS; Port is 465

I have searched the "Knowledge Base" to no avail--no solutions, just others with the same problem. Every day a handful of fresh Trouble Reports pop up on my desktop, even though Firefox is not even running (as verified through the Windows Task Manager). It got so bad, I uninstalled/reinstalled and the problem persists. Otherwise, the browser works fine. My expertise lies outside trying to decipher arcane strings of data buried deep in the bowels of my computer, and frankly I should not have to start hiking up a steep learning curve just to get this to stop. I should add, I have been a fiercely loyal Firefox user since its inception.

I'm not super happy about sharing internal data with the rest of the universe, but have done so anyway in hopes we can get the madness to stop!