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  • Solved

Migrating accounts from new Rogers/Yahoo mail

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet ser… (read more)

Hi, I am running Thunderbird v. 115.9.0 on Windows 10 on my desktop. I have been forced by Rogers in Canada to migrate my internet service from their legacy internet service to Rogers Ignite with its Ignite (Comcast) gateway. My email accounts were supposed to be migrated automatically, but, for reasons unknown, were not, and a tech support representative had to migrate them from the old legacy service to Ignite. After that was done, I opened Thunderbird, and was asked to authenticate my 2 Rogers/Yahoo email accounts, one of which is my primary account, the other a secondary account. I was asked to authenticate the secondary account first, which went well. I then clicked on my primary account in the left-hand pane and was again asked to authenticate, but the dialogue box showed it was for the secondary account. Thinking that this secondary account authentication was just being repeated for no particular reason, and not thinking that the email address in the authentication request box could be changed, I clicked Agree. My primary account is now showing the exact same emails as are listed in the secondary account, and I'm extremely concerned that I will not be able to recover all of the thousands of emails in my primary account, many of which are business-related. When I log into my primary account on the Rogers/Yahoo mail website, the emails in the primary account are still showing, so I know they are still on the Rogers IMAP server. However, I really want to continue to use my primary account on Thunderbird. I'm not sure if I should delete the primary account and recreate it - the Rogers support tech said that deleting the account may result in an issue where my current password for a re-created primary account may not be recognized, so I'm leaving things as they are until I hear back. It the advice is to not delete and recreate the account, what steps can I take to recover the emails on my primary account in Thunderbird. Thanks in advance for any help and advice that can be provided. LES.

Asked by addpro 1 day ago

Answered by addpro 7 hours ago

  • Solved

Oops... Going from TBird Portable to Thunderbird 115.9.0 (64-bit) SuperNova

TIA , Windows 11 Oops... Going from TBird Portable to Thunderbird 115.9.0 (64-bit) SuperNova I accidentally ended up with Thunderbird 115.9.0 (64-bit) SuperNova , (TBS).… (read more)

TIA , Windows 11 Oops... Going from TBird Portable to Thunderbird 115.9.0 (64-bit) SuperNova I accidentally ended up with Thunderbird 115.9.0 (64-bit) SuperNova , (TBS). And I notice there is an entry in 'Installed Apps' for Mozilla Thunderbird (x86 en-US) But when I look in C:\Program Files (x86) there is no Entry for TB . Moving on ... TB Portable has Folders for 'App' 'Data' 'Other' TB Supernova (TBS) has no such Folders . And Looks Like I'll have to re-Build all my email accounts (10) .

How to proceed? : Shall I unInstall 'Installed Apps' for Mozilla Thunderbird (x86 en-US) I do have a Backup for: TB Portable has Folders for 'App' 'Data' 'Other'

Asked by Vern Mars 1 week ago

Answered by david 4 days ago

  • Solved

Why ESR Updates on macos ventura?

Macos Ventura: Greetings, When I started getting msgs saying my browser was no longer supported, I checked my version. Firefox says i have v115esr and that it is "up t… (read more)

Macos Ventura:

Greetings,

When I started getting msgs saying my browser was no longer supported, I checked my version. Firefox says i have v115esr and that it is "up to date" - i.e. no update available at this time. I assumed I was getting the brush off from those web sites.

Why did Firefox not bring me up to v124? I get a "download update" probably once a month. It's been giving me a new variation of 115esr all along.

I've now downloaded 124 from your site. What do I need to do so that I stay current in the future? Thanks John

Asked by jnehera 1 week ago

Answered by James 6 days ago

  • Solved

Unable to auto-update firefox for few versions in a row (have to download installer every time)

I am not sure when exactly problem started but for few months I have problem with automatic update of firefox. It properly detects update and downloads it but when I clic… (read more)

I am not sure when exactly problem started but for few months I have problem with automatic update of firefox. It properly detects update and downloads it but when I click to restart browser and apply update (this should close browser and display update install bar) nothing happens - browser simply closes. When I launch it again and go into "about firefox" again I see spinning circle next to "installing update". Of course this update never installs. When I close it for 2nd time and go into "about firefox" it goes back to "update ready to install, click to restart" - and again, when I click it browser simply closes without restarting and installing update. I tried removing my profile, using safe mode, disabling antivirus. Issue seems to be related to firefox itself. I also tried removing mozilla maintenance service but it did not help. Does anyone have any idea what could be causing this? For now only way for me to update firefox is manually download full installer from website and then it installs latest version without any problems - until next month comes and I have to update it again.

Asked by Piterk 1 month ago

Answered by Piterk 1 week ago

  • Locked

cannot get browser to update

duplicate of /questions/1443841 thread. I cannot get firefox to update. It is set up for automatic updates but they don't happen. Even if I try manual installation of u… (read more)

duplicate of /questions/1443841 thread.

I cannot get firefox to update. It is set up for automatic updates but they don't happen. Even if I try manual installation of updates it says the update fails. I ran it in troubleshooting mode and the problem still exists. I restarted my computer and the problem still exists. I am using a mac running on Monterey. How can I get it to auto update again? (and even though it says failed to check for or install updates, it looks like I do have the latest version of firefox)

Asked by pzioga 1 week ago

  • Locked

Getting started

duplicate of /questions/1443809 thread. I need help with everything to do with email so what is your email address or what is your phone number so I can ask my questions… (read more)

duplicate of /questions/1443809 thread.

I need help with everything to do with email so what is your email address or what is your phone number so I can ask my questions ?

Blaine McKearney, [removed email and phone# from public support forum] Calgary, Alberta , Canada .

Asked by loomac 1 week ago

  • Solved

Thunderbird32 to new 64 bit

I currently use Thunderbird 32 bit and have many emails & addresses stored + I use the Calendar. I just got a new laptop & found a major problem. I cant install… (read more)

I currently use Thunderbird 32 bit and have many emails & addresses stored + I use the Calendar. I just got a new laptop & found a major problem. I cant install Thunderbird 32 bit - only the 64 bit version and I can't find a way to transfer all my info (eg the profile). What can I do?

Asked by PatL 1 week ago

Answered by david 1 week ago

  • Solved

WTH? You hijacked my TBird!! Put it back!

I have been avoiding the update from last year like the plague. It had so many bugs and crap I went back to the previous version 102 and stayed happy. No more! I opened … (read more)

I have been avoiding the update from last year like the plague. It had so many bugs and crap I went back to the previous version 102 and stayed happy.

No more! I opened it today and viola' you didn't ask, you didn't warn, you simply updated to your so called "supernova" before I had a chance to even review it before deciding to use it.

What kind of crass corporate control is this? Instead of accepting that we can intelligently testing and deciding what we want, you give up on user discretion and, you force it down our throats.

Tell me how to stuff it and get back to something I know that works, THEN AND ONLY THEN, tell me how to upgrade if I decide to do so.

If you can't tell, this is NOT tongue in cheek, I'm PISSED!

Asked by Doc 3 weeks ago

Answered by Matt 2 weeks ago

  • Solved

Thunderbird

Hi, I have Thunderbird running on old pc (Windows 10) with a few years of emails I need to be able to access. I have a new Windows 11 and want to download these emails … (read more)

Hi, I have Thunderbird running on old pc (Windows 10) with a few years of emails I need to be able to access.

I have a new Windows 11 and want to download these emails from the server onto my pc.

I follow article https://support.mozilla.org/en-US/questions/1282954, but my new PC doesn't have the option "Account Settings > Synchronization & Storage" (it does on the old) instead it has 'Disk Space' in the same place in the option list.

Waht am I missing?

If not, how do I transfer the mail file from the old pc to the new pc (maintaing the folder structure etc...

Regards

Asked by neildp27 2 weeks ago

Answered by david 2 weeks ago

  • Solved

Firefox Move from ESR to 124

I have migrated from old MacPro to new Mac Studio. Firefox ESR version 115.9 has migrated with it. I've downloaded the latest Firefox but it operates independently of the… (read more)

I have migrated from old MacPro to new Mac Studio. Firefox ESR version 115.9 has migrated with it. I've downloaded the latest Firefox but it operates independently of the ESR version. How do I ensure new version has all log in, contacts and history?

Asked by tonytraf 3 weeks ago

Answered by jscher2000 - Support Volunteer 3 weeks ago

  • Solved

Firefox Hangs Upon Launch, Cannot Connect to any Websites (Mac Sonoma)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarte… (read more)

On Mac OS 14.4 Firefox hangs on launch and crashes, requiring "Force Quit" when I try to Refresh or Troubleshoot. Uninstalled and reinstalled multiple times, and restarted computer several times. Have spent several hours trying multiple community suggestions to now avail.

I am not a programmer, but am able to follow instructions. I clearly need someone to hold my hand and walk me through the solution. (I even checked out the Kaspersky suggestion, but cannot install it because Firefox cannot connect to the Internet.)

I have downloaded and saved "Raw Data.docx" and "Application Basics tex.docx" from one of the crash reports.

P.S. On this question form Firefox guessed that my operation system was Mac OS x 10_15_7, but it is 14.4

Julian

Asked by julian.donahue 2 weeks ago

Answered by jscher2000 - Support Volunteer 2 weeks ago

  • Solved

How can I move the data from my TB installation on Windows to a new TB installation on Mac?

I'd hoped this question was answered at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer, but that article assumes a Mac-to-Mac migration, … (read more)

I'd hoped this question was answered at https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer, but that article assumes a Mac-to-Mac migration, and it doesn't work for a Windows-to-Mac migration. The discussion at https://support.mozilla.org/en-US/questions/1324908 addresses the issue, but what the poster did to get things working is rather vague ("I took more from one [response] and a little from the other two...]. Can someone please summarize or point me to a summary of what needs to be done to move the files in a TB installation on Windows 10 to MacOS 14 Sonoma so that the installation on the Mac will work like the one on Windows did?

I have a lot of old mail, so my TB directory is over 40 GB. Copying it from my Windows machine to my Mac (either over a network or via a USB drive) takes quite a while, so I'm trying to avoid any more trial and error than I've already gone through.

Thanks.

PS - I apologize for the use of raw URLs above, but I was unable to figure out Mozilla's markup language, and there's no preview button for posts, so I decided to go with something I figured was unlikely to get mangled in the publication process.

Asked by LangfristigerFFUser 2 weeks ago

Answered by LangfristigerFFUser 2 weeks ago

  • Solved

Mozilla new security product

A few weeks ago I saw an Mozilla ad for a new Mozilla software product that cleaned up your PC and made it run better. The price was around $125.00 (I don't remember tha… (read more)

A few weeks ago I saw an Mozilla ad for a new Mozilla software product that cleaned up your PC and made it run better. The price was around $125.00 (I don't remember that exact price). It said that I would receive an email from Mozilla with download instructions. it's been a few weeks and I have not gotten any email. Does anyone know if Mozilla offers any such software or did I get scammed? I'm pretty good about seeing scams but Ive used Firefox and Mozilla for years and trust them. Maybe that's why I wasn't as careful as I should have been.

Thanks for any help that you can provide. Ron

Asked by ron.hull 2 weeks ago

Answered by ron.hull 2 weeks ago

  • Solved

Cannot locate Thunderbird profile folder on Windows 11

I'm trying to move Thunderbird to a new PC. Both PC's are running Windows 11. I've followed the instructions for locating my profile. According to "Troubleshooting Inf… (read more)

I'm trying to move Thunderbird to a new PC. Both PC's are running Windows 11. I've followed the instructions for locating my profile. According to "Troubleshooting Information" my profile is supposed to be located at "C:\Users\photo\AppData\Roaming\Thunderbird\Profiles\k6i7koof.default-release\Mail\Local Folders". When I click on the "Open Folder" button, I receive an error message that the folder does not exist. When I try navigating to the folder manually, I can not find a "Thunderbird" folder under "AppData\Roaming". I've selected "Show Hidden Files/Folders" under Windows Explorer. I know my profile exists because I can access a set of Local Folders when I'm in Thunderbird. I'd really like to move those folders over to my new PC. Any help to find the profile folder will be much appreciated.

Asked by Larry (Nibimocs) 3 weeks ago

Answered by Larry (Nibimocs) 3 weeks ago

  • Solved

Importing old email folders from backup hard drive

Hi, I am trying to import some old T-Bird email folders backed up in 2014 on an external hard drive. Since then I had a computer failure and rebuilt my T-Bird account but… (read more)

Hi, I am trying to import some old T-Bird email folders backed up in 2014 on an external hard drive. Since then I had a computer failure and rebuilt my T-Bird account but now I am looking for pre-crash emails. From the backup profile I can dig down to the Local Folders in the Mail and they are all there but when I try to import as a new local folder (even if I rename it as that's not important) a new empty T-Bird folder shows up in the side bar. Someone also suggested that I could just click on "open" under T-Bird as the default directly from the ext hard drive but that creates an empty T-Bird import folder. I also tried compressing as a zip file and importing but that doesn't seem to work either. Any insight/advice would be appreciated!

Asked by Laura Rhoads 3 weeks ago

Answered by david 3 weeks ago

  • Solved

Cant import old profile

Hello! I'm writing because I cant seem to import my old profile using this [tutorial]. I have followed it thoroughly, and every time I open firefox its still the same de… (read more)

Hello!

I'm writing because I cant seem to import my old profile using this [tutorial]. I have followed it thoroughly, and every time I open firefox its still the same default page that you get when u first download the browser.

Asked by Lunarinqs 3 weeks ago

Answered by Lunarinqs 3 weeks ago

  • Solved

I thought I could create a brand new email account here, but...

Totally confused here. Thunderbird wants me to use my current email (a gmail account) which I do not want. I thought by getting Thunderbird I could just create a brand ne… (read more)

Totally confused here. Thunderbird wants me to use my current email (a gmail account) which I do not want. I thought by getting Thunderbird I could just create a brand new email (No, I do not want to buy a domain name!) and do something like blah-blah.blah@thunderbird.com. Looks like I was completely mislead by an article on doing what I really need.

If I have to use my current gmail address, then what is the point of getting Thundebird?

If I cannot do what I need on Thunderbird, I want my donation back. Anyone know how I can do that? I can't find an answer to that anywhere.

Sorry if I sound snarky here. It's because of my highly increased level of frustration. Thank you for your time, and any assistance you could provide would be greatly appreciated.

Asked by Tom Harrington 3 weeks ago

Answered by david 3 weeks ago