• Solved

Certain videos within the Firefox web browser refuse to play with sound.

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine… (read more)

As the title states, certain media elements within Firefox refuse to play with audio, but only with frustrating inconsistency. For example, any videos on Youtube are fine. Any videos on Reddit are fine. But many videos, most commonly on boorus and streaming sites I cannot name here, will not play. The volume on the video slider is all the way up, the Firefox application is not muted, the site is not muted, and the tab is not muted. The only thing that makes those videos play audio is if I left click on them to open them in another tab by themselves. While it solves the issue, it's still an extremely inconvenient way to go about my browsing. I know for a fact that this is a Firefox problem because those same videos on those same sites work perfectly fine within other browsers. Please, does anybody know of a solution to this issue?

Asked by Anyelo 5 days ago

Answered by Anyelo 2 hours ago

  • Solved

printer settings

when I print a message the font is extremely small and I have multiple things printing below who the message was from. How do I delete these multiple things and increase … (read more)

when I print a message the font is extremely small and I have multiple things printing below who the message was from. How do I delete these multiple things and increase the size of the message body font? Thanks, Marc Kahn

Asked by MARC & CINDY 14 hours ago

Answered by mozilla664 10 hours ago

  • Solved

Strange message at the bottom of an opened email

Why do I get this alert message across the bottom of my screen when I double-click to open an email in my INbox? It is in a yellow box across the bottom of a pre-populat… (read more)

Why do I get this alert message across the bottom of my screen when I double-click to open an email in my INbox? It is in a yellow box across the bottom of a pre-populated draft 'return to the sender" email.

A unique identity matching the From address was not found. The message will be sent using the current From field and setting from identity Robert Hill <arnilmmproductions@gmail.com>"

It doesn't mark the original email as 'Read' when I close it. But if I right click on it, it gives me the option of opening it a new Tab, a new Window, or a Conversation.

The problem seems to recur after a Thunderbird upgrade.

Hoping to get your response and a solution soon. Thank you.

Asked by Robert Hill 1 month ago

Answered by Robert Hill 1 month ago

  • Solved

Sidebar

Today when I launched the browser, a sidebar appeared. No matter what I tried, I can't remove it, it really gets in the way, I searched for information all over the Inter… (read more)

Today when I launched the browser, a sidebar appeared. No matter what I tried, I can't remove it, it really gets in the way, I searched for information all over the Internet, but I still couldn't find any information. How can I remove the sidebar?

Asked by dshumskij3 1 week ago

Answered by dshumskij3 1 week ago

  • Solved

Maps -- NOW I AM USING MORE THAN 5 CHARACTERS

I am trying to set the default Map application to Google Maps, which is the best. Apple is the worst. I like the Duck Duck, and want to keep it, but this map problem does… (read more)

I am trying to set the default Map application to Google Maps, which is the best. Apple is the worst. I like the Duck Duck, and want to keep it, but this map problem doesn't even allow Google Maps to appear in the search results!

This is an hard problem for me -- Apple sold out a long time ago and offer an inferior app.

Is there any solution?

BTW, I NEVER SUBMIT! I SEND.

Asked by Rob 17 hours ago

Answered by jscher2000 - Support Volunteer 15 hours ago

  • Solved

Firefox won't allow me to access facebook.com

I love Firefox, I use it on all my devices. And daily I access facebook.com on this browser, it's been working flawlessly - until yesterday. Yesterday, using Firefox (ver… (read more)

I love Firefox, I use it on all my devices. And daily I access facebook.com on this browser, it's been working flawlessly - until yesterday. Yesterday, using Firefox (ver 130.0.1) on my Windows 10 PC, I tried accessing a FB page which I visit sometimes: https://www.facebook.com/OpenOscillator

Rather than reaching that page, I got a white screen with this error message: "Sorry, something went wrong." And since then, even visiting the Facebook home page (or any other FB page) has the same error message.

Today I tried the same thing on my Mac (OS 14.3), using Firefox and logging into facebook.com, which worked as usual. But when I went to https://www.facebook.com/OpenOscillator, I got the same error message: "Sorry, something went wrong." And as happened on my PC, now on my Mac I can't access any FB page on Firefox.

And just to mention, I've rebooted both the PC and the Mac, yet this problem persists on both devices.

Trying this same exercise on Edge on my PC does not have this problem. Nor does it happen when doing this on Safari on my Mac.

So, this problem has only been happening on Firefox. I can no longer access facebook.com with Firefox. Do you guys have any ideas how to solve this?

Helpful to know: Do you have the same outcome if you visit this FB page: https://www.facebook.com/OpenOscillator

Thanks for your assistance! Steven

Asked by Steven Churchill 2 months ago

Answered by Steven Churchill 2 months ago

  • Solved

Android Thunderbird

I've installed Thunderbird on my Pixel 9 Pro. I used my Linux Fedora Thunderbird to generate a QR code to get my Android Thunderbird established. Android Thunderbird is… (read more)

I've installed Thunderbird on my Pixel 9 Pro. I used my Linux Fedora Thunderbird to generate a QR code to get my Android Thunderbird established. Android Thunderbird is working ok but my contacts from the Linux Thunderbird did not come over and writing emails from there is difficult without my contacts. How do I port over the Linux Fedora Thunderbird contacts to my Android Thunderbird?

Asked by Mark 2 days ago

Answered by Mark 16 hours ago

  • Solved

bsky.app

bsky.app cookie continues to be loaded on computer even after I continually delete it, privacy set to strict and blocked under "managed exceptions, why is it being reload… (read more)

bsky.app cookie continues to be loaded on computer even after I continually delete it, privacy set to strict and blocked under "managed exceptions, why is it being reloaded when I don't access the site. None of the sites I access are linked to it, only visited once and if this alternative to x continues to set cookies, how can I permanently block it, thought the exceptions list was supposed to keep blocking it. So far it's come back three times, I'll screenshot it next time and attach.

Asked by mitcheljr3 1 week ago

Answered by mitcheljr3 5 days ago

  • Solved

Local Folders seem to be invisible

Hi there. I used the export/import functions to export my Thunderbird profile to a new computer. It was largely successful. Many of my layout and general appearance se… (read more)

Hi there. I used the export/import functions to export my Thunderbird profile to a new computer.

It was largely successful. Many of my layout and general appearance settings were not imported to the new computer, but I just re-set those manually.

My last remaining problem is that it appeared that none of my local folders and messages were exported.

However, when I use file explorer to go to drive C on my new computer,

\Users\myname\AppData\Roaming\Thunderbird\Profiles\xxxxxxxxx.default-esr\Mail\Local Folders\Storage.sbd All of the folders, subfolders and messages are right there.

They're just not showing up in the directory tree pane or account pane (sorry, not sure what you really call it) in my main Thunderbird interface. All I see are "Trash" and "Outbox."

Anyone have any ideas as to how I make my local folders and messages re-appear?

Thanks,

Dave

Asked by David Jones 1 day ago

Answered by david 20 hours ago

  • Solved

Popup window when clicking into URL

For the past few weeks when I click into the URL address bar, I get a popup window covering the entire Firefox window (see screenshot). This is really annoying, as I hav… (read more)

For the past few weeks when I click into the URL address bar, I get a popup window covering the entire Firefox window (see screenshot). This is really annoying, as I have to escape out of this to get back to the window. It makes more sense just to place the cursor in the URL. Is there a way to disable this? Or is this a bug? Or is it a problem in my installation? I'm running Firefox 133.0 (64-bit). Thank you.

Asked by Ray Gurganus 1 day ago

Answered by Ray Gurganus 20 hours ago

  • Solved

Local folders in Thuderbird

Hello there. I've followed the instructions in the appropriate support article and transferred our Thunderbird profile from a Widows 10 machine to a Windows 11. My profil… (read more)

Hello there. I've followed the instructions in the appropriate support article and transferred our Thunderbird profile from a Widows 10 machine to a Windows 11. My profile as a .zip file is larger than the 2GB limit, so I used the Widows Explorer cut and paste. It's likely that I've done something slightly awry as one of my local sub folders hasn't transferred. Otherwise TB works fine. Is it possible to just restore the particular local folder, as I can find both the entries in my mail folder on windows explorer? However the view of the two entries looks rather different on the two computers when I compare a local folder that has transferred. Regards, Arthur

Asked by arthurkearse 3 days ago

Answered by david 3 days ago

  • Solved

Dark Mode, Message Pane Text Color Black on Dark Background

Hello, I have enabled the Thunderbird dark mode. My expectation was that all messages in the message list are displayed in white on a dark background. Unfortunately, th… (read more)

Hello, I have enabled the Thunderbird dark mode. My expectation was that all messages in the message list are displayed in white on a dark background.

Unfortunately, the message list often uses a black font on a dark background.

I changed the color in the message pane using settings --> Colour

I followed the instructions/workarounds here for using dark theme, including reset and troubleshoot mode. https://support.mozilla.org/sv/questions/1439922

But it did not help. Maybe you guys can help.

Regards George

Asked by George 3 days ago

Answered by George 1 day ago

  • Solved

Firefox 133: no scrollbar on some sites

Since the 133 upgrade, some sites don't show scrollbar anymore (and therefore scrollwheel also doesn't work.) Is this a setting? (very annoying...) Windows10/64bit versio… (read more)

Since the 133 upgrade, some sites don't show scrollbar anymore (and therefore scrollwheel also doesn't work.) Is this a setting? (very annoying...) Windows10/64bit version.

Peter

Asked by Peter Lameijn 2 days ago

Answered by Peter Lameijn 1 day ago

  • Solved

Thunderbird: Email is broken, all gone, Only “chat” window shows.

Thunderbird: 128.5.1esr (64-bit) Using the provided interface I am unable to find any of my email, or get “chat” to go away. I am quite frustrated. What can I do? … (read more)

Thunderbird: 128.5.1esr (64-bit)

Using the provided interface I am unable to find any of my email, or get “chat” to go away.

I am quite frustrated. What can I do?

Asked by frisbin 1 day ago

Answered by frisbin 1 day ago

  • Solved

Completely inaccessible window

My computer died about three days ago, and firefox had three windows open. When I rebooted the computer again, firefox automatically started up, and the flyout panel thin… (read more)

My computer died about three days ago, and firefox had three windows open. When I rebooted the computer again, firefox automatically started up, and the flyout panel thing that shows up when you right click on an app claimed that all three windows returned. However, only two of them were actually accessible, and clicking on the app to move between them and the F3 window confirmed this. Clicking on the third window accomplishes nothing, reveals nothing, and just moves the little checkmark around in that flyout panel. Closing the other two windows before restarting firefox does not open a new window because it thinks one is already there, but I cannot in any way see or access it outside of its label in the flyout panel. Even hitting "Show All Windows" just shows the window I am typing this in. What am I supposed to do here?

Asked by hype11419 2 days ago

Answered by hype11419 1 day ago

  • Solved

New version 128 updates to 131

Good morning, I had asked a question early on Saturday, but was unavailable the rest of the weekend so just now responding to associate Corey Bryan's answer. I had gotten… (read more)

Good morning, I had asked a question early on Saturday, but was unavailable the rest of the weekend so just now responding to associate Corey Bryan's answer. I had gotten a message that I am using an unsupported version and they recommend downloading the latest stable version. He said it appears that I'm on the "Release" channel and most likely want to be on the ESR channel. I also mentioned that I am a cave-man when it comes to anything computer and am very skittish about making any changes as I don't how to straighten out any errors that might occur. He asked me where I installed Thunderbird from and the answer is that I don't know. It was an IT guy that did it many years ago. So I guess my questions are, if I've been using this version for years, do I need to or should I update it? If so, if I click on the latest stable version of Thunderbird, will that change anything on my computer, aside from getting the newer version of T-Bird? And will my e-mails in Thunderbird look any different? Thanks very much for the help. Tony

Asked by manziman2018 2 months ago

Answered by manziman2018 2 months ago

  • Solved

I get an error when I try to compact the Trash (after deleting emails)

I get an error when I try to compact the Trash (after deleting emails). I am able to compact all others with no problems. See the jpg image file attached. Thanks. Brad … (read more)

I get an error when I try to compact the Trash (after deleting emails). I am able to compact all others with no problems. See the jpg image file attached. Thanks. Brad

Asked by Brad Young 1 week ago

Answered by Gianvittorio Negri 1 day ago