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problem with Thunderbird mail : double draft folder and double sent folder

Hello, I have a problem with my mailbox Thunderbird. for a few days I have had two folders instead of one for "drafts" and same problem for "sent". I cannot delete any of… (read more)

Hello, I have a problem with my mailbox Thunderbird. for a few days I have had two folders instead of one for "drafts" and same problem for "sent". I cannot delete any of the folders and I cannot move one into the other.

I think I see why there is such a problem : when I click to get the properties of each folder, they are identical except for the location.

for example for the "Draft" folders I get : 1- location : imap://donald.schleich%40orange.fr/INBOX/drafts (for one of the two folders) 2- location : imap://donald.schleich%40orange.fr/INBOX/DRAFT (for the other one) see the attached document I cannot modify that. The folder which is active is the number one. I have a similar problem with the folder "Sent", except in one of the folder, old messages sent are stored and in the other I get the newest ones. Can you help me to get rid of that problem, ie I want to get only one folder for each. Thank you

Asked by Donald.schleich 21 hours ago

Last reply by День сумо 2 hours ago

Emails disappear from my inbox

New to TB. When I login to my account my emails (read) remaining in the inbox from the previous day have disappeared. I leave messages in my inbox that I need to get ba… (read more)

New to TB. When I login to my account my emails (read) remaining in the inbox from the previous day have disappeared. I leave messages in my inbox that I need to get back to later. I've checked my settings, as far as I know how to and searched all my folders but I can't find any of them. Archive and deleted items folders are empty. The trash folder contains the emails I have intentionally deleted but not those from my inbox from the previous day. I need help finding where they are going and how to set up my inbox so they are left there until I delete them? I've searched the knowledge base and the help search but can't find anything specific to this problem.

Asked by b.mason 1 week ago

Last reply by christ1 2 hours ago

Problem with two-sided printing

With "print on both sides" checked, the "backside" of each page is printed inverted top to bottom. I believe this began after the latest update. I'd like to revert to t… (read more)

With "print on both sides" checked, the "backside" of each page is printed inverted top to bottom. I believe this began after the latest update. I'd like to revert to the old, more conventional, and (for me, at least) easier-to-use older system.

Asked by Ron 11 hours ago

Last reply by aweb 2 hours ago

Unable to download add-ons in Thunderbird

Downloaded latest Thunderbird. Did backup on all my company emails before. Want to import them again to the new Thunderbird, but it does not work as I can not download th… (read more)

Downloaded latest Thunderbird. Did backup on all my company emails before.

Want to import them again to the new Thunderbird, but it does not work as I can not download the extension ImportExportTools NG as it does not work with the latest version Thunderbird. Have tried via about: config to change to true. But it is not possible to download from the Tools menu anyway

Asked by backupochinstallningar 20 hours ago

Last reply by christ1 6 hours ago

sign-in problems

Sir, I tried everything to get to my mail, and nothing works. Still get error message at sign-in, icannot get my mail. I love this emai program, but it does me no good Th… (read more)

Sir,

I tried everything to get to my mail, and nothing works. Still get error message at sign-in, icannot get my mail.

I love this emai program, but it does me no good

Thank you

Christa Graham.

PS: If you send me a message I cannot open it. I have Messenger and Messages.

Asked by christagraham72 20 hours ago

Last reply by christ1 6 hours ago

Sentence is not contained within the screen

When I type a letter the sentence always stays within the screen but tonight without warning I can write until the sentence disappears across the screen. I have tried var… (read more)

When I type a letter the sentence always stays within the screen but tonight without warning I can write until the sentence disappears across the screen. I have tried various methods (zoom and also paragraph) but nothing is permanent. I would be grateful for any assistance anyone might render as it is most frustrating. Thank you and good night.

Asked by griffatgoerlitz 11 hours ago

Last reply by sfhowes 8 hours ago

Why do you archive threads before fixing the issue???

I here refer to my thread https://support.mozilla.org/en-US/questions/1285212 in which the problem were not even answered by any of your tech people, but archived - why?… (read more)

I here refer to my thread https://support.mozilla.org/en-US/questions/1285212 in which the problem were not even answered by any of your tech people, but archived - why?

I find it really bad, if i post a bug and you just archive without even try to fix the problem! It makes me extremely angry! Bad behavior!

Please stop that and re-open the case.

Jan Ps. same system (Lenovo Thinkpad X300 with Xubuntu 16.04LTS 64bit (account A) )now running Firefox 85.0.1 64bit can now print, I can't find any mentioning in release notes to how previous version 75.0 and now this one is different and why this one now can print.

It would be nice to get this solved, since other people here has had this one too and it seems to jump between versions and OS(linux an windows).

edited broken link

Asked by insomniacno1 1 week ago

Last reply by jscher2000 12 hours ago

Articles are all being reformatted before opening

I've had a browsing issue suddenly pop up. When at MSN.com, after clicking on an articles, they're all brought up reformatted with a black header and very few graphics. I… (read more)

I've had a browsing issue suddenly pop up. When at MSN.com, after clicking on an articles, they're all brought up reformatted with a black header and very few graphics. I've attached an image of how almost every article appears. Any idea why this is happening? How do I return it to showing the article and pictures without this new format being applied. Thanks

Asked by gehrlich1 12 hours ago

Last reply by cor-el 10 hours ago

Emails in Inbox Disappeared

Today when I clicked Okay on the popup box asking if I wanted to compress my email data, all of the emails in my Inbox disappeared - other accounts and folders were unaff… (read more)

Today when I clicked Okay on the popup box asking if I wanted to compress my email data, all of the emails in my Inbox disappeared - other accounts and folders were unaffected. I tried all of the recovery methods recommended by Thunderbird and nothing worked.

Any ideas? These are a lot of work emails and I really need that information back.

Asked by marybeth3 15 hours ago

Last reply by Matt 11 hours ago

Print

in the new version of Firefox 86.0 the " print preview " has been removed = WHY??? I now have to install an additional add-on again! I don't understand why this was done… (read more)

in the new version of Firefox 86.0 the " print preview " has been removed = WHY???

I now have to install an additional add-on again!

I don't understand why this was done, what sense or logic does it make? And can't even Firefox run for a few months without a change?

What advice could you give me on how to get back to the old "print preview"?

The logic that remains for me is to change the browser soon.

With kind regards

anton

Translated with www.DeepL.com/Translator (free version)

Asked by tofox 13 hours ago

Last reply by Jonathan Watt 13 hours ago

colored squares on browser pages

Today i turned on firefox running the latest ubuntu platform and had colored squares and dots all over the web pages. If I move the mouse or type the squares colored bla… (read more)

Today i turned on firefox running the latest ubuntu platform and had colored squares and dots all over the web pages. If I move the mouse or type the squares colored black, blue, aqua and green move with the mouse or typing all over the display like snow. I have gone over the troubleshooting steps, I have uninstalled and reloaded mozilla firefox. The only way I can stop this is to go to safe mode. I have downloaded two other browsers today and do not have this problem with the other two browsers, or with any of the software programs on the computer. Any ideas?

Asked by mcantrel 16 hours ago

Last reply by cor-el 14 hours ago

Printing

Suddenly my printer won't print in duplicate mode/flip on long edge but prints with one side the reverse of the other. That doesn't happen with Chrome or Edge. Anyone kno… (read more)

Suddenly my printer won't print in duplicate mode/flip on long edge but prints with one side the reverse of the other. That doesn't happen with Chrome or Edge. Anyone know what has changed/how to fix it?

Asked by Andy 1 day ago

Last reply by ggrau 15 hours ago

Question regarding copying mass email addresses

Hi, I want to know how do I select multiple emails in my sent folder, so that I can copy all the emails addresses from the selected emails all at once and then past them … (read more)

Hi,

I want to know how do I select multiple emails in my sent folder, so that I can copy all the emails addresses from the selected emails all at once and then past them into a new email as an email to go to all of the recipients I am sending it to?

Is there an option to do this in Thunderbird?

I have around 500 emails in my email sent folder, many are not saved in my address book, so instead of spending hours and hours of selecting each individual email, copying the email address and then saving it it or pasting it to a new email, is there a way to do this all in one sitting. Thank you.

Asked by doublevisionband 18 hours ago

Last reply by sfhowes 17 hours ago

Local Folders have dissapeared

I have 4 email accounts for 4 different companies that operate out of the same office. I use Thunderbird for all of these emails and it's great for being able to check a… (read more)

I have 4 email accounts for 4 different companies that operate out of the same office. I use Thunderbird for all of these emails and it's great for being able to check all of them at once for new emails. I had my folders mostly set up as sub folders under "Local Folders" Yesterday while attempting to create a new folder and have it a sub folder of my "local folders" all of the folders I had under "local folders" have disappeared. HELP, how do I get them back? It has all my important "keep" emails for 4 companies!!

Asked by orangeinc 2 days ago

Last reply by brisu 1 day ago

Print PDF files generated from Firefox

When I want to save a newspaper article as a PDF file in Firefox, Firefox asks if I want to open it with Firefox. It's good. I then also save this file in a folder on the… (read more)

When I want to save a newspaper article as a PDF file in Firefox, Firefox asks if I want to open it with Firefox. It's good. I then also save this file in a folder on the PC. Then I want to print this file too. With several pages as two sides, as a duplex print. For a few days now, the backs of the print, i.e. the even sides, have no longer been printed in advance, but instead are printed upside down. As it seems to be happening in the USA. In the USA, pages are not stapled on the side, but on the top. This is not good. Please change it so that it can be stapled on the page and then read like a book. Not always having to turn it upside down! Thank you, that is very important in Germany! Günther Grau

Asked by ggrau 23 hours ago

Last reply by Jonathan Watt 20 hours ago