All Products Support Forum

I opened an email that was a few months old and all the text was gone. There was only this cryptic text like the following: q1cuqsrfklFdfBQ What happened to my text? Is this cryptic code a pointer to where I can find the text?

I seem to have a hidden Folder. I've been putting emails into a named folder but it doesn't appear on my list of folders. But when I do a search for specific emails it turns them up. Can folders be hidden, and how can I find and unhide it?

Hi FF support team. I got an issue about my webcam. I used Astro HD webcam but when I tried video call on facebook, or any website need access webcam permission, my webcam can't open. I allowed website to access my webcam, but nothing happens. I tried reinsall, reset Firefox, install lower version, enable auto play in about:config...but no lucky. But when I tried on Chrome, my webcam is working fine. I tried use my webcam on linux (Pop! OS) with the same version of FIrefox and my webcam is working fine. I tried reinstall my webcam driver on my Windows, but still not working on Firefox ( Chrome or any browser chronium's based, they're working fine with my webcam). I don't know why. Please help me! Thanks alot. Sr if my English is not good enough

Hello. Firefox quickly takes up all the space on the SSD. After about two days of work, there is no disk space left. Closing the browser helps, but it's not comfortable. Windows 10 system.

Most current Firefox hangs and will not open Youtube from email links or from direct entry into the address field. Microsoft edge has no problem but Firefox is my default browser. Prior to the last Firefox update I installed a Firefox add on that allowed me to download Youtube videos, however it was not installed by the last Firefox update. Firefox has no problem opening and playing Bitchute video's. Can anyone help ?

Hi,

This is my first post here so let me know if I did anything wrong.

So my problem is: my camera has been undetected by Firefox for a while now, without any change in the use of my browser. I've wanted to use it on Google Duo, on an online classes website, on a website where you can use your camera to try on glasses before ordering, and nothing... The latter was my last attempt and the only message I got from the website was "your camera is not detected". I really have no idea where to check for anything wrong on this topic, it works perfectly on other software (like Discord), so I guess it does not come from the camera itself. I checked the authorizations in Firefox, nothing special there either.

Any idea and/or tips for this kind of troubleshooting?

Thanks a lot in advance!

Every time i try to do a screen capture video in Canvas Studio while using MFF it ask me to download the screen recorder software.

I love MFF but I can only get Google Chrome to work.

Any ideas?

John Davis

I have disabled autoplay in my preferences for all websites, but some videos on some websites still autoplay. (This is under Preferences / Privacy and Security / Autoplay. Under "Default for all Websites", it is set to Block Audio and Video.) How is it that some websites are able to get around this? Is there a way to defeat them?

When sending email messages to my HP officejet pro 8720 I find that it prints Firefo" instead of Firefox and it omits the letter y so words like flyer are fler. Other places on screen where font is another size the letter y does print.

Mac OS X El Capitan version 10.11.6

Thunderbird just lost all of our emails, and when new ones come in, as soon as I read them then click on anything else, the one just read also disappears. When the new ones disappear, they are not to be found in the trash or any other folder, they're just gone.

Please help me, I also installed Windows7 and Windows10 on my computer At Wndows10, (64), when I wanted to open Firefox, I was forced to create a profile (please excuse me, I don't even know what a profile is) and either I wrote there or I didn't write anything. Firefox opened. After several attempts it opened, to see that all my bookmarks were deleted. If I knew, let me be saved! I had important addresses there. Please tell me how I can recover them. Post script: I don't speak English and I have to translate with Google translate, Thanks for understanding.

Printing a pdf file using Adobe allows you to select to Print the page as Actual Size, verses Fit or Shrink. I need Actual Size to print onto Card Stock that has preprinted info. Now pdf files can open in the Firefox Browser, but Actual Size is not an option of the Print Window.

Any ideas to Print Actual Size using Firefox Browser?

email me, Ken [email]@yahoo.com

Not sure what topic fits. I love Thunderbird but after so many years, this is still an issue. I just had to reformat my computer because it probably had malware or a virus and it was running slow. I do the usual backup of emails and all (I do this about once or twice a year so I'm experienced at it). Reformat laptop, install everything back, all is good, except Thunderbird. For some reason, it refused my re-installing my profiles in the profile folder as usual. I've spent 3 days trying to figure out why it wouldn't work this time. What did I do wrong. Nothing. Found the answer this time. The .bak copies were screwing it up. After reading about 50 help articles, this one comment in one of the Mozzilla support groups worked. After so many years, can't we do something about the way the software saves stuff and can we make the software actually have a proper backup system of all emails and addresses? Even Microsoft Outlook has 2 ways, the backup(export/import) way and the manual way by going into the Roaming folder like Thunderbird does. And make the program be able to import this back up it just made. So yes, please, make the program have a proper backup and restoration bit on it so I can stop this extended wait of trying to recover my stuff.

Ms store no longer carries Firefox app, therefore when choosing FF as default app it doesn't appear in the listings. MS store only carries FF guide 5 of them, but not the app for the engine. Need to find a way of getting the app in the listing of engines so as to chose it.

How to get Thunderbird to automatically reply from the address the original email was send to. This does not have to be the master email address of the account, which would be the "account" Unfortunately Thunderbird (help) does not differentiate well between account and email address. This standard behavior is a requirement for me.

Hello,

I have some troubles with my POCO F2 Pro running Android 11 with MIUI 12.2.4 (old: Android 10 with MIUI 12.0.3) in Firefox & Enpass Autofill. Firefox Version: 84.1.4 Enpass Version: 6.6.1.449

On e.g. Chrome everything seems wo be working fine (not using Chrome normally at all). In Firefox the on e.g. a login form the "Fill in with Enpass" (translated from german "Mit Empass autom. eintragen") popup below the username or password field isn't showing up the first time I touch/click into the field. If I now switch to the password field and back again after 2-3 times the "Fill in with Enpass" popup is shown for around 1 second and disappears again. If I now continue to switch between both fields (select username, password, username, ...) for another 10-15 times the "Fill in with Enpass" popup shows up and also stays visible so I can click it.

Does anyone have the same issue?

I already posted the question in the Enpass Forum and the support staff commented: "Thanks for the patience. We have tested the issue in our working environment and this issue is not from our side. It's web browser behavior and its creating same problem in other password manager. "

It did work in the "old" firefox version before the major update (don't know the name/version - the one that was in the news everywhere) and maybe in the first versions after the major update. Since Enpass & Firefox got updates quite at the same time, I first thought Enpass is the issue.