Cannot get mail from ionos on 115.8.1

I have been using IONOS mail server for years with few problems. However, two days ago I stopped getting new mail. I decided to try and use the fix inbox option in the … (read more)

I have been using IONOS mail server for years with few problems. However, two days ago I stopped getting new mail. I decided to try and use the fix inbox option in the pull-down and it ended up deleting my existing messages (received before my problem). I contacted IONOS and my mail server is working fine, I can go directly to that server and read my e-mail. I tried uninstalling TB and reinstalling it but still can not receive my messages. There also seems to be a problem when I send the message does not get copied to my "Sent" folder.

Spent about 3 hours on the phone with IONOS and tried everything they could come up with and still no mail. I have sense tried to add another mail account but get the message that "the incoming account already exists". Removed existing accounts, uninstalled TB and tried again. TB automatically remembered my accounts and added them back and I get the "already exists" message again. Tried a couple more uninstall combinations and still no mail from the IONOS server. Help.

Asked by cddunn100 2 days ago

  • Solved

Can not download newest VDH Companion App and I can't set up a github.com account to even report the problem

Hello, I have tried to download the newest VDH Companion App (via the link on the github.com webpage) Seven (yes, 7) times and every time the download Fails or I get "Ze… (read more)

Hello,

I have tried to download the newest VDH Companion App (via the link on the github.com webpage) Seven (yes, 7) times and every time the download Fails or I get "Zero bytes". I tried to contact "Support" but there is only a Support Forum and nobody else has posted this as an issue that I was able to find when I searched. So no support is offered. The website suggests that I create an account to be able to post a new issue. However, Every time I have tried to set up a github.com account, I am Unable to do so. The page to set up an account either doesn't load OR if it loads, I can not add any information to it. I am a VDH Registered User and until this morning, the current VDH app I am using, version 8.2.1.1 was working just fine. But now when I try to use it, it says that my VDH Companion App needs to be updated. But I can not even download it to update it. I am running the current version of FF, 123.0.1 on an iMac with Sonoma OS 14.4. We used to be able to email Mig but not anymore. The github.com support page is unwieldy at best and I see that numerous requests for help or support have not been answered or even acknowledged. I am a paid Registered user with a license, but that doesn't seem to matter. I, like many others from what I read online, count on using this app almost every day and I would think that the mechanism for updates should be working correctly. The update files I tried to download came across at crazy low speeds, like 20.1 to 40.5 Kbps! I spent over an hour with Tech Support for HughesNet and much to my chagrin, No Other Websites had any issues with download speed. It was only happening on the github.com website and this one file update. Sorry if TMI but I am just trying to thorough.

Asked by jdstickledc 4 days ago

Answered by jscher2000 - Support Volunteer 4 days ago

Need a bit of help with account config

I've just recently switched over to Firefox with Manifest V4's blocking of ad blockers, and made an account here to sync between devices. I somehow mistyped my age during… (read more)

I've just recently switched over to Firefox with Manifest V4's blocking of ad blockers, and made an account here to sync between devices. I somehow mistyped my age during the account creation, though, and put in "13" instead of what I meant to. Will this affect any of my searching, and if so, is there a way to change it?

Asked by kieran / ghost 16 hours ago

Stopping **ALL** Website Pop Up Notifications

Hello, I'm looking to stopping **ALL** website Pop Up Notifications--NOT just selected ones. I've already gone to Privacy & Security-->Notificatications. This is … (read more)

Hello, I'm looking to stopping **ALL** website Pop Up Notifications--NOT just selected ones. I've already gone to Privacy & Security-->Notificatications. This is feature is totally pointless. This feature assumes you repeadily go to the same singular site that causes pop ups --not random site you visit. I did check off the button at the bottom "Block new requests asking to allow notifications." My issue is NOT, NOT seeking to block "permissions" (I have never seen or been asked by Firefox to 'allow permission for website notifications')--I'm seeking to stop ALL website pop ups notifications that intrusively just appear at the lower right corner. I don't understand why there isn't a single button to stop these intrusive and annoying pop up pushes??? It's a no brainer. I hope you can help with a solution. Thank you in advanced.

Asked by StevenB 1 day ago

Last reply by cor-el 1 day ago

Cant import old profile

Hello! I'm writing because I cant seem to import my old profile using this [tutorial]. I have followed it thoroughly, and every time I open firefox its still the same de… (read more)

Hello!

I'm writing because I cant seem to import my old profile using this [tutorial]. I have followed it thoroughly, and every time I open firefox its still the same default page that you get when u first download the browser.

Asked by Lunarinqs 1 day ago

Last reply by cor-el 1 day ago

  • Solved

Firefox exclusively scrolling extremely fast

Scrolling in Firefox is causing any webpage to scroll many lines at once with a single click, and it seems to be exclusively happening to Firefox, as every other applicat… (read more)

Scrolling in Firefox is causing any webpage to scroll many lines at once with a single click, and it seems to be exclusively happening to Firefox, as every other application scrolls normally. I have tried searching here and elsewhere for a solution, and I have tried to change about:config settings based on the recommendations I could find to no avail. I have also tried to refresh Firefox and have used Troubleshoot Mode, but those too have not worked. I have no clue as to what could have caused this, as I have not been messing with any settings prior to this.

Asked by eventfulhorizon 2 days ago

Answered by eventfulhorizon 2 days ago

UPDATE SCREWED UP MY TBIRD. FILES GONE. NEW EMAIL BUTTON GONE. FRUSTRATED!

After the last update, my Tbird no longer functions as it used to. Problems: 1. I can't find the button to begin a new email. I have to go to the account CuriousQuesto… (read more)

After the last update, my Tbird no longer functions as it used to. Problems:

1. I can't find the button to begin a new email. I have to go to the account CuriousQuestor@centurylink.net, then click on the 'Write a new message' link to open a new email.

2. My files disappeared. I had 100 or more files that I used to keep information for quick referral. They included copies of correspondence, URL links, important things like coded passwords and even recipes. They used to be listed on the side, and now I can't figure out any way to get them back.

3. The new version of adding a color tag sucks. It used to take just a click of a button. Now I have to click on 'more' then click on the color tag. I use tagging very frequently to help sort out the importance of emails. Can you move it back on the next update, please?

4. I CAN'T FIND THE *_)(^%$&()!!! BUTTON TO CHECK FOR NEW EMAILS! Where did you put it???

5. Is there a way we can refuse the latest update, if we're happy with the version we already have?

Thanks for taking the time to help. Overall, you guys really do a great job - and should be commended more for your work. Today was just the day I "hit the brick wall" ! Thanks again.  ;D

Asked by Linda G 2 days ago

Last reply by gcook 2 days ago

Scrolling

As soon as I touch the mouse wheel to scroll up or down, it jumps to the bottom right cell of the page and won't go anywhere else. It's been doing it for a few days and I… (read more)

As soon as I touch the mouse wheel to scroll up or down, it jumps to the bottom right cell of the page and won't go anywhere else. It's been doing it for a few days and I can't figure out what is wrong. It's this way in every sheet I have. Mouse works fine in every other program. I'm using Firefox, Win 10. There are several persons complaining about this.

Any ideas what is the problem?

Asked by Annie 4 days ago

Memory Leak When I watching serial videos in bilibili.com

Example Video Address is "https://www.bilibili.com/video/BV1LF4m1E7kB". Open the URL and watching 2 or more videos can repeat the problem. The first image shows the memo… (read more)

Example Video Address is "https://www.bilibili.com/video/BV1LF4m1E7kB". Open the URL and watching 2 or more videos can repeat the problem.

The first image shows the memory usage when I first open the video URL. The second image shows the memory usage after I watching some video. The memory usage can be even more as you keep watching.

I can help debug the problem if need. Can any one help? Thanks a lot.

Asked by 815016323 3 days ago

update popup reminder won't go away after update to ver 123.0

I updated to Firefox 123.0 a week ago, but the update reminder popup still shows on every Firefox startup. My computer is iMac 27" mid 2017, running on Ventura. Thanks, … (read more)

I updated to Firefox 123.0 a week ago, but the update reminder popup still shows on every Firefox startup. My computer is iMac 27" mid 2017, running on Ventura. Thanks, Dave

Asked by Dave 2 days ago

Last reply by cor-el 2 days ago

Keyboard Shortcuts for Zoom Not Working in TB 115

When I open a message in my TB 115 Inbox, and wish to zoom in or out on the message using the keyboard commands for Zoom (Command+Plus, Command-Minus, Command-0), nothing… (read more)

When I open a message in my TB 115 Inbox, and wish to zoom in or out on the message using the keyboard commands for Zoom (Command+Plus, Command-Minus, Command-0), nothing happens.

I am running TB 115.3.1. My OS is Mac OS Monterey, 12.7.3

I have restarted TB 115 in Troubleshoot Mode, and the shortcuts still do not work. I have manually disabled all add-ons, and this has made no difference, either.

The only thing that works for zooming in or out on an email is to first use the drop-down menu for View -> Zoom. Then the Zoom keyboard shortcuts do work for that specific email. With each different email, the keyboard shortcuts for Zoom do not work, unless I first use the drop-down menu commands.

How do I get the keyboard shortcuts for Zoom to work without having to first use the drop-down menu?

Thanks,

- Alan

Asked by Alan Kirk 1 day ago

Last reply by sfhowes 1 day ago

Email Password Location??????

I have spent the last TWO HOURS trying to find an answer to what should be a simple problem, and it seems not to exist! I need to find out WHERE Firebird lists my email… (read more)

I have spent the last TWO HOURS trying to find an answer to what should be a simple problem, and it seems not to exist!

I need to find out WHERE Firebird lists my email account PASSWORD.

I do NOT want to reset my password.

I simple need to know WHAT my password is, and since I set up the account [actually a few accounts] several years ago, my notes are evidently null and void, because none of those passwords seem to work.

My email is through verizon.net, which is one of the problems because they gave all of their email coltrol to AOL, which thouroughly sucks, and they seem not to have anyone who speaks fluent English who can assist me in FINDING the current password!

If ANYONE can help, it would be most greatly appreciated!!

Asked by avatar_i_am 2 days ago

Last reply by Terry 2 days ago

scam messages in thunderbird

I receive regular emails fro my federal representative and each is tagged as a scam. There seems to be no way to change the scam settings! Why not? The base address is @m… (read more)

I receive regular emails fro my federal representative and each is tagged as a scam. There seems to be no way to change the scam settings! Why not? The base address is @mail.house.gov .

Asked by mike-a 2 days ago

Last reply by Paul 1 day ago

Adding email addresses to a new address book

I need to create a distribution list as a backup for the Friends group that I help run. The secretary has set up a distribution list and I want to copy it in case he is u… (read more)

I need to create a distribution list as a backup for the Friends group that I help run. The secretary has set up a distribution list and I want to copy it in case he is unavailable. So:- Can I add multiple email addresses from his incoming email to a new distribution list / address book?

NOT one at a time, but in bulk? 

TIA

Alan

Asked by misterjat 1 day ago

Last reply by misterjat 1 day ago

  • Solved

Google Sheets mousewheel scrolling directly to bottom of sheet and disabling

When in Google Sheets in Firefox a single scroll click of the mousewheel takes me to the very bottom right of the sheet. The scroll wheel is then disabled vertically and… (read more)

When in Google Sheets in Firefox a single scroll click of the mousewheel takes me to the very bottom right of the sheet. The scroll wheel is then disabled vertically and horizontally.

Error is verified for all Google Sheets. Problem does not exist when accessing these sheets in Incognito Mode.

Error does not occur when accessing these sheets in Chrome.

Sheets is all but unusable without mouse scrolling capability.

Asked by Sean Thomas 8 hours ago

Answered by Sean Thomas 8 hours ago

Firefox continuously crashes

Firefox has been crashing every time I open it over the past several days. I've updated it, and it also crashed while in troubleshoot mode. Here is one of the submitted… (read more)

Firefox has been crashing every time I open it over the past several days. I've updated it, and it also crashed while in troubleshoot mode. Here is one of the submitted crash report IDs bp-cd4fe2dc-4bba-46f3-ba6e-867200240317. Any help is really appreciated.

Asked by David Juarez 2 days ago

Last reply by cor-el 2 days ago

broken auto-hide addressbar/toolbar when scrolling in about:config

in any other open tab, auto-hide addressbar/toolbar properly goes into hiding as soon as i begin scrolling, portrait or landscape. ONLY IN AN ABOUT:CONFIG TAB, auto-hide… (read more)

in any other open tab, auto-hide addressbar/toolbar properly goes into hiding as soon as i begin scrolling, portrait or landscape.

ONLY IN AN ABOUT:CONFIG TAB, auto-hide addressbar/toolbar requires that i 1) scroll all the way to end of page and then 2) vigorously & multiply scroll down, through the stuck bar. any upward scroll & i have to start from scratch. portrait & landscape.

this Android alpha cancer has metastacized to Android beta. danged annoying.

please fix this bug & don't regress it back in.

Asked by wti0 2 days ago

Last reply by Paul 1 day ago

Discord web

The discord web app detects my microphone input, but it does not detect the output. I've tried troubleshooting my earphones and using the device speakers. I've also tried… (read more)

The discord web app detects my microphone input, but it does not detect the output. I've tried troubleshooting my earphones and using the device speakers. I've also tried checking the windows sound system, the browser permissions as well as clearing cache. I've gone over this with the discord staff and they said that the firefox team would be able to handle the situation better, as the problem does not persist between different browsers.

Asked by xame 7 hours ago

Last reply by jscher2000 - Support Volunteer 7 hours ago