All Products Support Forum

Just trying to upload my email account. It has only partially completed the upload. Files are missing and alterations I made to my actual email account are not showing. Tried taking it off and reloading but has exactly the same errors!

I have a slight problem. I'm currently using Firefox 116.0.3 and it seems that it can't update. The automatic updating will run, and then it will fail (this is all the time when using Firefox). It will recommend me to download the newest version from the website, but then the CDN will and I will be presented with the "connection was reset" error. This happens both on my Windows 10 and Windows 11 machines. Both are running Firefox 116.0.3.

Funnily enough I tried to see if I could download the newest version on Edge (Chromium), which it could but the version I got from the website was the same version I have now. I wonder if this is something to do with my region as I'm based in China and I'm aware that some software can have...problems.

Also, when trying to download version 122.0, it is fantastically slow and will often fail to complete.

Is there anything that could be suggested as I really don't want to use Edge.

All of the files I try to download fail immediately. Even extensions will not download on firefox. I have uninstalled and reinstalled and checked the download location. Downloads work on other browsers such as Chrome fine but nothing will download on Firefox.

How do I migrate the old Thunderbird profile to the new Thunderbird? Background: Up until mid-Jan 2024 I was using Thunderbird on Windows 7. In mid-Jan I did a "clean" install of Windows and installed Thunderbird. Due to a corrupted Windows installation, I had to do another "clean" install of Windows 10 Pro. Today I installed Thunderbird version 115.9.0. Everything went well. However, I don't have access to my old - pre-mid Jan profile - which has e-mails and contacts I need to access. Here's my setup: Thunderbird installed in D:\Thunderbird New Thunderbird profile is in M:\Thunderbird Old Thunderbird profile is in M:\Thunderbird-OLD

How do I migrate/import the old messages, address book/contacts, and find out which extension I had installed?

Thanks.

I wish to try K-9 Mail on my Android - eventually I want Thunderbird. When I start K-9 it offers me "IMPORT SETTINGS" and then says CHOOSE FILE. What file(s) do I need to bring over from my Thunderbird profile to get 1. the address book(s) and 2. the email account data?

Hello,

I have an android. Google play hasn't worked in forever. No great loss except when you hit the button to send a download it takes you to Google play. It used to give you the link and installs it. Silly me I deleted Firefox to clear space just for a short time until I got the new sandisk over a year later I still can't get the link. Why do we have to go through Google play? Never had to do it before, it's okay if your looking for something but if you know what you need and the website why oh why oh why make you go somewhere else. It's sillyness.lol Anyway. Where can I get the link without using Google play.....and I had techs walking me through it first days trying to fix it when office 365 stopped working when I was in college. No one could fix the Google or the 365

I'm trying to install Thunderbird to access Spectrum webmail with my computer running Windows 11. I have this on 3 other computers running Windows 10 with no problem. Things I've tried: Using both webmail.spectrum.net and mail.twc.com for both incoming and outgoing servers (both work on my other computers). Setting up for both IMAP and POP3.

I have a System 76 laptop running Ubuntu 14.04 LTS. The LTS (Long Term Support) ended years ago with Firefox 66. All of that works fine still. My problem is: 1. The world is telling me to upgrade my browser. 2. Mozilla tells me "Note: If you use your Linux distribution's packaged version of Firefox, you will need to wait for an updated package to be released to its package repository. This article only applies if you installed Firefox manually (without using your distribution's package manager)." 3. There will never be an updated package because LTS has ended. 4. IS THERE A WAY TO MANUALLY INSTALL A NEWER BROWSER LIKE FIREFOX 123?

About a week ago I started getting these update error messages stating "Update available - Firefox couldn't update automatically. Download the new version". I've also tried clicking "learn more" on the error message but it's a dead link. Going into the settings for updates I am set to auto update, but when I manually check for updates it says "Failed to check for updates".

The help article on this issue simply tells you to download and manually reinstall Firefox, but I'm having to do this nearly every day. I work in IT myself so I know a "bandaid" workaround when I see one. Is there a solution to this issue?

I updated firefox and when trying to open it received an "EntryPoint Not Found" error.

The procedure entry point sqlite3_backup_finish could not be located in the dynamic link library C:\Program Files\Mozilla Firefox\xul.dll

Click okay then get the message

"couldn't load XPCOM."

It would appear I need to delete firefox and reinstall, unless a method exists to revert.

If I delete and reinstall how do I retain bookmarks, history and open tabs, etc.? I need to keep my tabs, history and bookmarks.

I have had so much trouble with version 115 and looked online for answers. People recommended downgrading to 102, so I downloaded and re-installed that version, after deleting the file that was recommended from the Thunderbird folder (now I can't find the name of it!).

When I installed 102, it gave me the profile error message. I started to create a new profile and realized that will take me hours probably - I have multiple folders and email addresses in TB. So I decided to reinstall 115, and now it looks like there is no data at all. Help!

I'm using Windows 8.

Thanks

In order to view a PDF, I cannot just open it, I must download it. I tried the solution offered by Jefferson Scher and it didn't work. I'm using the latest version 119 of Mozilla which I downloaded today. 10/26/23

Why is this so difficult? I keep getting the attachment. How do I stop it? I NEVER WANT FIREFOX TO TELL ME THERE IS AN UPDATE. I will check and update when I'm ready. How do I stop this?

I'm trying to migrate old messages (stored under pop) in an outlook .pst.

choosing Tools, Import, then selecting Import from Outlook, immediately gives a "No Profile Found" above the import tool.

I'm not even clear if this is referring to a Thunderbird profile, an outlook profile, or possibly a file in an import directly somewhere?

anyone have suggestions?

As everyone here knows, Thunderbird 115 is a hot mess; sadly, as they cycle through new releases, it sometimes gets worse, not better. It appears from my update history that 115.2.3 was the most stable of the 115 versions. I'd rather go back to 102 but it seems that the profile was modified in 115 so that it is no longer compatible with 102. Thus a 102 rollback might require quite a bit of work to reimport the profile into a clean install. And I have gigabytes of important mail.

I'm not on 115.4.3 and it is close to unusable, as they screwed up regression in a major bug, and my bugzilla on it has sat unanswered, other than requesting I be nice to the devs. So as a lower-risk option might be to roll back from 115.4.3 to 115.2.3. Has anyone tried anything like that, or know the safest way? I don't know what booby traps they've planted to prevent any rollbacks. Thanks!

I am going to be setting up a new email address provided by a new ISP, and would like to migrate the email from the soon to be shutdown current email account to the new one. Is it as simple as changing the account settings of the current account to the new one or is it more involved than that? If so, can I migrate the existing email to the new account without any ties to the old email account remaining? Thanks in advance for any assistance.