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Help me please

Posted

i need help guys im really tired to much and i mean it so i decide to post my problem here and if not fixed this will be my last time in life using FF sorry for that


im using Imacros 8.8.2 to automate a script in gaming site firefox crashes 10 times per hour so i need to know where is the problem and how to fix it ! this is the crash that happen every time https://crash-stats.mozilla.com/report/index/eba5c453-0571-4d90-9b2b-9b5352140507

for more info this is what i have try !!!

remove the firefox and install new latest ver 29 removed ff and installed the latest beta release and up to date removed all plugins and keep only Imacros all plugins ( flash , shockwave , java ) are up to date installed new windows on virtual and test and same problem updated my VGA card :( same problem i did every thing possible and not possible to fix it and no luck at all

so please some one help me

i need help guys im really tired to much and i mean it so i decide to post my problem here and if not fixed this will be my last time in life using FF sorry for that ----------- im using Imacros 8.8.2 to automate a script in gaming site firefox crashes 10 times per hour so i need to know where is the problem and how to fix it ! this is the crash that happen every time https://crash-stats.mozilla.com/report/index/eba5c453-0571-4d90-9b2b-9b5352140507 for more info this is what i have try !!! remove the firefox and install new latest ver 29 removed ff and installed the latest beta release and up to date removed all plugins and keep only Imacros all plugins ( flash , shockwave , java ) are up to date installed new windows on virtual and test and same problem updated my VGA card :( same problem i did every thing possible and not possible to fix it and no luck at all so please some one help me

Modified by Motasem

Chosen solution

thanks for the ready answers i got ( copy & past ) i delete firefox and installed " pale moon " working perfect , no crashes , same site and same imacros script

good bye mozilla

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
  • Next Generation Java Plug-in 10.55.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:30.0) Gecko/20100101 Firefox/30.0

More Information

user633449 1539 solutions 10745 answers

If you disable Hardware Acceleration, does the crash go away? Turning off hardware acceleration

If you disable Hardware Acceleration, does the crash go away? [[Upgrade your graphics drivers to use hardware acceleration and WebGL#w_turning-off-hardware-acceleration|Turning off hardware acceleration]]

Question owner

sorry i didnt mention that yes i have try it ( off ) and it didnt fix my problem and try to many things else i dont remember them all im IT engineer and i try to debug the error but unsuccessful

sorry i didnt mention that yes i have try it ( off ) and it didnt fix my problem and try to many things else i dont remember them all im IT engineer and i try to debug the error but unsuccessful

Modified by Motasem

user633449 1539 solutions 10745 answers

Please go to about:support in your url bar, copy and paste that information here.

Please go to about:support in your url bar, copy and paste that information here.

Question owner

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Question owner

btw @tyler i try the same on new fresh browser without all these data i past it up only firefox and imacros and ive had the same problem and here is the other browser im using with new windows and new firefox and only imacros addone in Virtual Machine i made it for testing

with the same problem 

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     "blockedGfxCard"
   ],
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.4",
     "version": "4.10.4"
   },
   "NSS": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.16",
     "version": "3.16"
   },
   "NSSSSL": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.16 Basic ECC",
     "version": "3.16 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "iMacros for Firefox",
     "version": "8.8.1",
     "isActive": true,
     "id": "{81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}"
   },
   {
     "name": "Adblock Plus",
     "version": "2.6",
     "isActive": false,
     "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}"
   }
 ]

}

btw @tyler i try the same on new fresh browser without all these data i past it up only firefox and imacros and ive had the same problem and here is the other browser im using with new windows and new firefox and only imacros addone in Virtual Machine i made it for testing with the same problem ------------- { "application": { "name": "Firefox", "version": "30.0", "userAgent": "Mozilla/5.0 (Windows NT 6.1; rv:30.0) Gecko/20100101 Firefox/30.0", "supportURL": "https://support.mozilla.org/1/firefox/30.0/WINNT/en-US/" }, "crashes": { "submitted": [ { "id": "bp-55b5b5c1-a9fa-471e-b287-911d52140507", "date": 1399497536027, "pending": false }, { "id": "bp-eba5c453-0571-4d90-9b2b-9b5352140507", "date": 1399496124231, "pending": false }, { "id": "bp-07c0f76a-2609-418f-93bc-75cfa2140507", "date": 1399495133336, "pending": false }, { "id": "bp-85e6847c-52af-4517-8127-8c0e32140507", "date": 1399494306711, "pending": false }, { "id": "bp-c41a0a7d-2cbd-48b3-b064-a48652140507", "date": 1399429979011, "pending": false }, { "id": "bp-699dfbc6-7da0-42f7-9f30-3b63a2140506", "date": 1399417420627, "pending": false }, { "id": "bp-3b9e90ec-bfca-46c1-9881-1c19f2140506", "date": 1399414084668, "pending": false }, { "id": "bp-102a243b-3f42-462c-94db-5dbd72140506", "date": 1399412296781, "pending": false }, { "id": "bp-729b3850-a622-4769-bd0c-9d9312140506", "date": 1399409198476, "pending": false }, { "id": "bp-c6540f9f-b90e-412a-a8c0-b76762140506", "date": 1399407921334, "pending": false }, { "id": "bp-6f5937b0-a777-46c5-8a17-c4a342140506", "date": 1399406625936, "pending": false }, { "id": "bp-fb9e3cfa-8a57-459a-9c91-b0b6a2140506", "date": 1399404739778, "pending": false } ], "pending": 4 }, "modifiedPreferences": { "accessibility.typeaheadfind.flashBar": 0, "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 358400, "browser.link.open_newwindow.restriction": 0, "browser.places.smartBookmarksVersion": 7, "browser.search.update": false, "browser.sessionstore.upgradeBackup.latestBuildID": "20140505140302", "browser.sessionstore.restore_on_demand": false, "browser.startup.homepage_override.mstone": "30.0", "browser.startup.homepage_override.buildID": "20140505140302", "browser.tabs.warnOnClose": false, "dom.mozApps.used": true, "extensions.lastAppVersion": "30.0", "gfx.direct2d.disabled": true, "layers.acceleration.disabled": true, "network.cookie.prefsMigrated": true, "places.database.lastMaintenance": 1399489334, "places.history.expiration.transient_current_max_pages": 53674, "plugin.importedState": true, "plugin.disable_full_page_plugin_for_types": "application/pdf", "plugin.state.java": 2, "privacy.sanitize.migrateFx3Prefs": true, "storage.vacuum.last.places.sqlite": 1398899126, "storage.vacuum.last.index": 1 }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 0, "windowLayerManagerType": "Basic", "windowLayerManagerRemote": false, "numAcceleratedWindowsMessage": [ "blockedGfxCard" ], "adapterDescription": "VMware SVGA 3D", "adapterVendorID": "0x15ad", "adapterDeviceID": "0x0405", "adapterRAM": "128", "adapterDrivers": "vm3dum vm3dgl", "driverVersion": "7.14.1.5025", "driverDate": "7-12-2013", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": false, "directWriteEnabled": false, "directWriteVersion": "6.2.9200.16492", "direct2DEnabledMessage": [ "blockedGfxCard" ], "webglRendererMessage": [ "blockedGfxCard" ], "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "cairo" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.4", "version": "4.10.4" }, "NSS": { "minVersion": "3.16 Basic ECC", "version": "3.16 Basic ECC" }, "NSSUTIL": { "minVersion": "3.16", "version": "3.16" }, "NSSSSL": { "minVersion": "3.16 Basic ECC", "version": "3.16 Basic ECC" }, "NSSSMIME": { "minVersion": "3.16 Basic ECC", "version": "3.16 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [ { "name": "iMacros for Firefox", "version": "8.8.1", "isActive": true, "id": "{81BF1D23-5F17-408D-AC6B-BD6DF7CAF670}" }, { "name": "Adblock Plus", "version": "2.6", "isActive": false, "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}" } ] }
Moses
  • Moderator
459 solutions 3607 answers

Literally all of your crash reports points to something relating to your graphics card.

Please be sure you've disabled hardware acceleration

Firefox has hardware acceleration set to "on" by default, but it's still young, which means some video cards or drivers might have problems with it. You can try to disable hardware acceleration to see if that alleviates your problems.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps for Firefox version 29.0 and above:

  • Click the menu button New Fx Menu and select {menu Options} for Windows or {menu Preferences} on Mac or Linux. For Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window, click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Literally all of your crash reports points to something relating to your graphics card. Please be sure you've disabled hardware acceleration Firefox has hardware acceleration set to "on" by default, but it's still young, which means some video cards or drivers might have problems with it. You can try to disable hardware acceleration to see if that alleviates your problems. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps for Firefox version 29.0 and above: *Click the menu button [[Image:New Fx Menu]] and select {menu Options} for Windows or {menu Preferences} on Mac or Linux. For Firefox 28.0 and previous versions, click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options. *In the Firefox options window, click the ''Advanced'' tab, then select "General". *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox. *Now, restart Firefox and see if the problems persist. Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]

Question owner

thanks for the replay sir but i already try that but not fixed believe me

thanks for the replay sir but i already try that but not fixed believe me
Moses
  • Moderator
459 solutions 3607 answers

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below:

  • Windows/Mac: Go to Help > Restart with add-ons disabled
  • Linux: Run firefox -safe-mode in the Terminal/Konsole

If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

Can you try to start Firefox in Safe Mode to see if Firefox works properly with no error? You can start Firefox in Safe Mode below: *'''Windows/Mac''': Go to Help > Restart with add-ons disabled *'''Linux''': Run ''firefox -safe-mode'' in the Terminal/Konsole If Firefox opens up fine with no problems, it's probably one of your extensions that's causing the issue. You can re-enable your add-ons one by one until you find the one that causes the issue upon being re-enabled.

Question owner

u didnt understand me ! i have posted to information for browsers first one is mine personal and the other one is clean i made it only for testing this problem

now the problem happen after runing a macros in imacros on gaming site and it happen after a while 10 to 20 min so firefox start okay and work okay for a little time and if i start firefox in safe mode how i will test to see if the problem is fixed !!!

u didnt understand me ! i have posted to information for browsers first one is mine personal and the other one is clean i made it only for testing this problem now the problem happen after runing a macros in imacros on gaming site and it happen after a while 10 to 20 min so firefox start okay and work okay for a little time and if i start firefox in safe mode how i will test to see if the problem is fixed !!!

Question owner

site :

site :

Modified by Motasem

Chosen Solution

thanks for the ready answers i got ( copy & past ) i delete firefox and installed " pale moon " working perfect , no crashes , same site and same imacros script

good bye mozilla

thanks for the ready answers i got ( copy & past ) i delete firefox and installed " pale moon " working perfect , no crashes , same site and same imacros script good bye mozilla
Moses
  • Moderator
459 solutions 3607 answers

Closed.

Closed.