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Why do I always get a shockwave flash issue?

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  • 3 have this problem
  • 128 views
  • Last reply by Jonseb34

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I'm running windows 7 on a dell and whenever I go to a website such as YouTube or espn.com, I get a "Shockwave flash may be busy, or it may have stopped responding" message. This is actually happening on other browsers as well. I've reinstalled, uninstalled & tried An older versions. Nothing seems to work, any suggestions?

Chosen solution

Hello,

It turns out the issue was caused by another software that was running an XP version rather than a windows 7 version.

Crisis averted.

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In the about:support, what version of flash is running? You can manage your plugins on your android device as well please see: Why can't Firefox for mobile play Flash on my device?

However since you are talking about your desktop: The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

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Chosen Solution

Hello,

It turns out the issue was caused by another software that was running an XP version rather than a windows 7 version.

Crisis averted.