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i keep getting untrusted connection

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I have windows 7 home premium, when i goto my sites it acts like there is not a security certificate. I have upgraded to latest firefox, ihave reset f.fox help. Also are there reputable services that i can call for tech support if this doesnt work Thanks

I have windows 7 home premium, when i goto my sites it acts like there is not a security certificate. I have upgraded to latest firefox, ihave reset f.fox help. Also are there reputable services that i can call for tech support if this doesnt work Thanks

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  • User Agent: Mozilla/5.0 (Linux; U; Android 4.2.2; en-us; SM-T310 Build/JDQ39) AppleWebKit/534.30 (KHTML, like Gecko) Version/4.0 Safari/534.30

More Information

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23464 answers

hello, first please make sure that the date & time is set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • on which sites is it happening exactly?
  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

"This Connection is Untrusted" error message appears - What to do

hello, first please make sure that the date & time is set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors: *on which sites is it happening exactly? * what is the '''error code''' shown under ''technical details'' on the error page? in case the error code equals ''sec_error_unknown_issuer'', please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions): * which '''issuer information''' does the certificate contain? thank you! [["This Connection is Untrusted" error message appears - What to do]]