Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

i keep getting untrusted connection

  • 1 reply
  • 1 has this problem
  • 19 views
  • Last reply by philipp

more options

I have windows 7 home premium, when i goto my sites it acts like there is not a security certificate. I have upgraded to latest firefox, ihave reset f.fox help. Also are there reputable services that i can call for tech support if this doesnt work Thanks

All Replies (1)

more options

hello, first please make sure that the date & time is set correctly on your system. if this doesn't solve the issue (or it is already set properly), a possible solution depends on different factors:

  • on which sites is it happening exactly?
  • what is the error code shown under technical details on the error page?

in case the error code equals sec_error_unknown_issuer, please attempt to add an exception on the bottom of the error page & inspect the certificate (see the screenshot attached for instructions):

  • which issuer information does the certificate contain?

thank you!

"This Connection is Untrusted" error message appears - What to do