Recent answers to after clearing any unwanted add-ons and blocking pop ups, I still get page redirected and pop ups. how do I fix this?https://support.mozilla.org/en-US/questions/9967232014-04-26T08:17:25-07:00You can do a malware scan.
http://www.google.com/search?q=mac+malware+scan
https://itunes.apple.co2014-04-26T08:17:25-07:00cor-elhttps://support.mozilla.org/en-US/questions/996723#answer-562531<p>You can do a malware scan.
</p>
<ul><li><a href="http://www.google.com/search?q=mac+malware+scan" rel="nofollow">http://www.google.com/search?q=mac+malware+scan</a>
</li></ul>
<ul><li><a href="https://itunes.apple.com/us/app/bitdefender-virus-scanner/id500154009?mt=12" rel="nofollow">https://itunes.apple.com/us/app/bitdefender-virus-scanner/id500154009?mt=12</a>
</li><li><a href="http://www.clamxav.com/download.php" rel="nofollow">http://www.clamxav.com/download.php</a>
</li></ul>
<p>You can check the connection settings to make sure that you aren't using a proxy.
</p>
<ul><li>Firefox &gt; Preferences &gt; Advanced &gt; Network&nbsp;: Connection &gt; Settings
</li></ul>
<p>Start Firefox in <u><a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Safe Mode</a></u> to check if one of the extensions (Firefox/Tools &gt; Add-ons &gt; Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools &gt; Add-ons &gt; Appearance).
</p>
<ul><li>Do NOT click the Reset button on the Safe Mode start window.
</li></ul>
<ul><li><a href="https://support.mozilla.org/kb/Safe+Mode" rel="nofollow">https://support.mozilla.org/kb/Safe+Mode</a>
</li><li><a href="https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes" rel="nofollow">https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes</a>
</li></ul>You can try clearing your cookies and cache using these instructions (check 'Cache' as well as 'Cook2014-04-26T08:07:54-07:00WilIPhttps://support.mozilla.org/en-US/questions/996723#answer-562526<p>You can try clearing your cookies and cache using <a href="https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored?esab=a&amp;s=clear+cookies&amp;r=3&amp;as=s#w_delete-all-cookies" rel="nofollow">these instructions</a> (check 'Cache' as well as 'Cookies'), however I think the problem is being caused by adware on your Macbook. You should therefore try scanning your files using anti-virus software in order to remove the source of the problem. You can also try advertisement blocking extensions such as <a href="https://adblockplus.org/en/firefox" rel="nofollow">Adblock Plus</a> and <a href="https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting?esab=a&amp;s=pop-up+block&amp;r=0&amp;as=s#w_pop-up-blocker-settings" rel="nofollow">turn on your pop-up blocker</a> if it isn't already on.
</p>hello, could you go to firefox > help > troubleshooting information, copy the contents of that2014-04-26T07:56:13-07:00philipphttps://support.mozilla.org/en-US/questions/996723#answer-562524<p>hello, could you go to <em>firefox &gt; help &gt; troubleshooting information</em>, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
</p>