Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Adobe flash player 13.0 crashes in Firefox ver28.

  • 5 replies
  • 138 have this problem
  • Last reply by cor-el

more options

This isn't so much a question as a link to direct others to the correct solution/work-around.

My wife's Mac Mini with OS X 10.6.8 was "auto updated" to Flash Player 13.0. Immediately she began to have issues with the plug-in crashing in Firefox. I worked for about 2 hours deleting and reinstalling FP 13.0. I checked and verified the disc and all the usual "housekeeping tricks to no avail.

Long story short: FP 13.0 doesn't work with Firefox (or apparently I.E.). The work-around is to uninstall FP 13.0 and reinstall FP 12.0. Here is a link to another recent thread to make this happen:

The response is from a forum moderator. And it works.

FYI: if it is your usual practice to let Adobe automatically update itself, you might be better served by selecting the second radio button and have Adobe simply notify you there is an update ready to install. You only get this option when you install Adobe updates. I never let any software "auto update" itself ...and this is a perfect reason why.

All Replies (5)

more options

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Please tell us if this helped!

more options

To summarize things:

There have been issues reported with the version of the Flash plugin crashing on some older Mac computers due to the compiler generating incompatible code.

The only way to recover is to uninstall the Flash 13 version and revert to an older Flash version and wait for Adobe to release an update that addresses this issue.

You can either install the latest Flash 11.7 version that has the latest security updates (may not work with Safari) or the last Flash 12 version that didn't get the security updates Flash 13 has.

Adobe Community: ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Workaround:

more options

Hey All, thanks for the responses.

The problem with Adobe FlashPlayer 13.0 is it has a bug in it. This "bug" is specific to Macs made between 2006 - 2008. Here is the official word on this from the folks at Adobe:

You can do all the common things you've suggested and still end up with FlashPlayer 13.0 crashing. It is not anything the user can fix. Until Adobe comes out with a new version of FP13, the workaround is to uninstall FlashPlayer 13.0 using the uninstall program from Adobe (you get it off their FlashPlayer website ...just type "flashplayer uninstall" in your search engine and you'll find it) and then reinstall FlashPlayer 12.0. I believe the uninstall program wipes all traces of the previous version of FlashPlayer so you get a clean install of the other version.

Bottom line: if your Mac was born between 2006 - 2008 you're gonna have issues with FlashPlayer 13.0 (it crashes immediately). The only thing to do is uninstall 13 and reinstall 12.

Thanks again for your help :-D

P.S. My goal here was to add fodder to the search engine results so others might have an easier go finding that "Eureka" moment rather than tearing their hair out and cussing the likes of Adobe and Mozilla. It took me a good while to find the solution to the problem. Hope this makes it just a bit easier for the next guy.

Modified by Mike

more options

I also had a problem with Flash Player 13. I'm running Windows Vista with Firefox 28. I uninstalled Flash Player 13 and went back to Flash Player 12 and the problem went away.

more options

Note that Adobe has released the Flash player version for Mac to address this issue, so you can install this version.

Adobe Community: ATTENTION MAC CUSTOMERS - Flash Player 13 "Plugin Failure" Workaround: