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When I install Firefox 28, why does it not load?

  • 24 replies
  • 2 have this problem
  • 6 views
  • Last reply by sonic_225

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Any idea on this? This is annoying.

All Replies (20)

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Hello, please try a clean re-install of Firefox

you can download Firefox from here

https://www.mozilla.org/firefox/all/

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Can we have some more information on this issue please. Do you mean you are having trouble installing Firefox, or do you mean that nothing happens when you try to open Firefox, or do you mean you can't access any Internet content?

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Nothing seems to happen when I tried to open it after installing.

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If you're using windows, press ctrl + alt + del and try accessing the task manager. Once there, switch over to processes and see if there's a firefox process. If it does, wait for some time. Else, go to file on the top-left -> run new task -> browse to your firefox installed directory, select and press ok

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I tried it now, and it still doesn't work.

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Read this article . This may help you .

Let us know if this help you .

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It doesn't answer my question. It's only Firefox 28 that does not load.

Modified by sonic_225

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In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

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Here's what I have from the clipboard:

 Application Basics
       Name
       Firefox
       Version
       13.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0.1
       Profile Folder
         Show Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus Pop-up Addon
       0.9.1
       true
       adblockpopups@jessehakanen.net
       AVG SafeGuard toolbar
       18.0.0.250
       true
       avg@toolbar
       Java Console
       6.0.33
       true
       {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
       Java Console
       6.0.35
       true
       {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
       Java Console
       6.0.37
       true
       {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
       Norton Vulnerability Protection
       12.2.0.5 - 1
       true
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
       Tidy Network
       5.0
       true
       tidynetwork@tidynetwork
       XFINITY Constant Guard Protection Suite
       1.13.1030.3
       true
       idvaultaddin@whitesky
       Yahoo! Toolbar
       2.5.9.20130418100420
       true
       {635abd67-4fe9-1b23-4f01-e679fa7484c1}
       DealCabby
       1.0
       false
       dealcabby@jetpack
       Default Tab
       2.3.3
       false
       addon@defaulttab.com
       GreatArcadeHits Add-on
       1.0.0
       false
       {B21F5E31-B8E8-41CD-B74C-168A71A10E49}
       Microsoft .NET Framework Assistant
       1.2.1
       false
       {20a82645-c095-46ed-80e3-08825760534b}
       Move Media Player
       7
       false
       moveplayer@movenetworks.com
       Norton Toolbar
       2014.7.0.43
       false
       {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
       PasswordBox
       1.14.0.1911
       false
       firefox@passwordbox.com
       PlayBryte
       1.1
       false
       playbryte@playbryte.com
       Qwiklinx for Firefox
       1.2.0.0
       false
       {6921B3CC-9935-4D28-9A83-B3D824210580}
       Shop to Win 36
       1.300.436
       false
       {806215f3-1fe9-5c04-f5dd-1617f7bae315}
       Skype Click to Call
       6.10.0.13089
       false
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
       Test Pilot
       1.2.3
       false
       testpilot@labs.mozilla.com
       Wajam
       1.25
       false
       {5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}
       We-Care App
       4.1.23.4
       false
       wecarereminder@bryan
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.enabled
       false
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       512000
       browser.places.smartBookmarksVersion
       6
       browser.sessionstore.resume_from_crash
       false
       browser.sessionstore.upgradeBackup.latestBuildID
       20140314220517
       browser.startup.homepage
       google.com
       browser.startup.homepage_override.buildID
       20120614114901
       browser.startup.homepage_override.mstone
       13.0.1
       browser.tabs.onTop
       false
       dom.mozApps.used
       true
       extensions.lastAppVersion
       13.0.1
       general.autoScroll
       false
       gfx.direct2d.disabled
       true
       keyword.URL
       http://mysearch.avg.com/search?pid=safeguard&sg=0&cid=%7B677b5ea8-4e85-44a1-8922-9c347544039d%7D&mid=592b1a50669247d3aa5…
       layers.acceleration.disabled
       true
       network.cookie.prefsMigrated
       true
       network.protocol-handler.warn-external.dnupdate
       false
       places.database.lastMaintenance
       1397268806
       places.history.expiration.transient_current_max_pages
       46918
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       plugin.state.npsitesafety
       0
       privacy.clearOnShutdown.cookies
       false
       privacy.clearOnShutdown.downloads
       false
       privacy.clearOnShutdown.formdata
       false
       privacy.clearOnShutdown.history
       false
       privacy.cpd.cache
       false
       privacy.cpd.downloads
       false
       privacy.cpd.formdata
       false
       privacy.cpd.history
       false
       privacy.cpd.sessions
       false
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.promptOnSanitize
       false
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       NVIDIA GeForce 6150SE nForce 430
       Vendor ID
       0x10de
       Device ID
       0x03d0
       Adapter RAM
       256
       Adapter Drivers
       nvd3dum
       Driver Version
       9.18.13.783
       Driver Date
       1-31-2013
       Direct2D Enabled
       false
       DirectWrite Enabled
       false (7.0.6002.23200)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
       GPU Accelerated Windows
       0. Blocked for your graphics card because of unresolved driver issues.
 JavaScript
       Incremental GC
       1
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9
       4.9
       NSS
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS Util
       3.13.4.0
       3.13.4.0
       NSS SSL
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS S/MIME
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC

What else do I need to do?

Modified by sonic_225

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Have you tried opening Firefox in Safe Mode? It's likely that one of your extensions is playing a role in this seeing as you have quite a few installed.

  • Hold the SHIFT key while double clicking the Firefox shortuct on your desktop.

If Firefox opens, then it is one of your extensions.

  • Disable them one by one to see which one is causing the problem.
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No, I have not. Which extension should I disable?

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If Firefox opens in Safe Mode, then it's one of your extensions. You should disable them one by one to see which one is causing it


Actually it seems that Shop to Win 36 is in your Extensions list. That's not a typical Firefox extension. Try to uninstall that and see if Firefox starts up. You can try these free programs to scan for malware, which work with your existing antivirus software and will track down any traces of Shop to Win after it's been uninstalled from Firefox.

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


you should also see if you can uninstall Shop to Win from your Add/Remove Programs in Control Panel. You're using Vista so that should be in Start > Control Panel > Click Classic View to the left and click Programs and Features or something similar.


Note that you are running Firefox 13.0.1 which was released to the general public on June 15, 2012. You should really upgrade to Firefox 28 since that version is severely outdated and Firefox 28 fixes the bugs that are in previous releases. You can see the Known Issues with version 13 below:


You can download the latest Firefox below

Modified by Moses

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The scanner I use is Norton Security Suite.

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Also, I did remove that Shop to Win 36 extension. Now when I try to install Firefox 28, it closes when it's in the middle of checking some Add-ons.

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Any idea on why it does that?

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nearly all of the links people have offered here on this forum give me pretty much the same error msg: There is a problem with this website’s security certificate. The security certificate presented by this website was not issued by a trusted certificate authority. """" One person says to try downloading & installing an older version than 28; others say "DON'T use an older version. So far none of the suggestions have been any help. Does that mean I have to give up on Mozilla FF and start using Google Chrome ? I already decided I don't want to have Internet Explorer as my home browser !

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mmeieio,

Don't hijack other users' threads and please create a new thread for your problem. It will help volunteers focus on your problem and your set up configuration. You can create a new thread by going to /questions/new

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this link doesn't work at all: < https://www.mozilla.org/firefox/all/ >

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sonic_225:

Sorry about not responding sooner. Your e-mail got pushed down by Bugzilla mail.
What problem are you having? Can I get a better explanation?

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ok trying to start a new question. Hope I am in the right place... I was able to download and install an older version - Moz FF 26; however, with practically each keystroke I get these 2 error msgs: " [JavaScript Application] ! initXPCOM TypeError: compClass is underfined" AND ""onLoad TypeError: can't access dead object"

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