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When I install Firefox 28, why does it not load?

Posted

Any idea on this? This is annoying.

Any idea on this? This is annoying.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 12.0 r0
  • npsitesafety (Official)
  • 5.1.30214.0
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.9
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • NPWLPG
  • Office Live Update v1.5
  • npmnqmp 989898989877
  • npdnupdater2
  • npdnu
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • np-mswmp

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0.1

More Information

Aman Routh 77 solutions 607 answers

Hello, please try a clean re-install of Firefox

you can download Firefox from here

https://www.mozilla.org/firefox/all/

Hello, please try a clean re-install of Firefox you can download Firefox from here https://www.mozilla.org/firefox/all/
WilIP 13 solutions 64 answers

Can we have some more information on this issue please. Do you mean you are having trouble installing Firefox, or do you mean that nothing happens when you try to open Firefox, or do you mean you can't access any Internet content?

Can we have some more information on this issue please. Do you mean you are having trouble installing Firefox, or do you mean that nothing happens when you try to open Firefox, or do you mean you can't access any Internet content?

Question owner

Nothing seems to happen when I tried to open it after installing.

Nothing seems to happen when I tried to open it after installing.
Gokul_uf 1 solutions 6 answers

If you're using windows, press ctrl + alt + del and try accessing the task manager. Once there, switch over to processes and see if there's a firefox process. If it does, wait for some time. Else, go to file on the top-left -> run new task -> browse to your firefox installed directory, select and press ok

If you're using windows, press ctrl + alt + del and try accessing the task manager. Once there, switch over to processes and see if there's a firefox process. If it does, wait for some time. Else, go to file on the top-left -> run new task -> browse to your firefox installed directory, select and press ok

Question owner

I tried it now, and it still doesn't work.

I tried it now, and it still doesn't work.
user669794 59 solutions 672 answers

Read this article . This may help you .

Let us know if this help you .

Read this article . This may help you . *https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites? Let us know if this help you .

Question owner

It doesn't answer my question. It's only Firefox 28 that does not load.

It doesn't answer my question. It's only Firefox 28 that does not load.

Modified by sonic_225

user669794 59 solutions 672 answers

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following: *Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu. Now, a new tab containing your troubleshooting information should open. *At the top of the page, you should see a button that says "Copy text to clipboard". Click it. *Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks in advance for your help!

Question owner

Here's what I have from the clipboard:

 Application Basics
       Name
       Firefox
       Version
       13.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0.1
       Profile Folder
         Show Folder
       Enabled Plugins
         about:plugins
       Build Configuration
         about:buildconfig
       Crash Reports
         about:crashes
       Memory Use
         about:memory
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus Pop-up Addon
       0.9.1
       true
       adblockpopups@jessehakanen.net
       AVG SafeGuard toolbar
       18.0.0.250
       true
       avg@toolbar
       Java Console
       6.0.33
       true
       {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA}
       Java Console
       6.0.35
       true
       {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA}
       Java Console
       6.0.37
       true
       {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA}
       Norton Vulnerability Protection
       12.2.0.5 - 1
       true
       {BBDA0591-3099-440a-AA10-41764D9DB4DB}
       Tidy Network
       5.0
       true
       tidynetwork@tidynetwork
       XFINITY Constant Guard Protection Suite
       1.13.1030.3
       true
       idvaultaddin@whitesky
       Yahoo! Toolbar
       2.5.9.20130418100420
       true
       {635abd67-4fe9-1b23-4f01-e679fa7484c1}
       DealCabby
       1.0
       false
       dealcabby@jetpack
       Default Tab
       2.3.3
       false
       addon@defaulttab.com
       GreatArcadeHits Add-on
       1.0.0
       false
       {B21F5E31-B8E8-41CD-B74C-168A71A10E49}
       Microsoft .NET Framework Assistant
       1.2.1
       false
       {20a82645-c095-46ed-80e3-08825760534b}
       Move Media Player
       7
       false
       moveplayer@movenetworks.com
       Norton Toolbar
       2014.7.0.43
       false
       {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}
       PasswordBox
       1.14.0.1911
       false
       firefox@passwordbox.com
       PlayBryte
       1.1
       false
       playbryte@playbryte.com
       Qwiklinx for Firefox
       1.2.0.0
       false
       {6921B3CC-9935-4D28-9A83-B3D824210580}
       Shop to Win 36
       1.300.436
       false
       {806215f3-1fe9-5c04-f5dd-1617f7bae315}
       Skype Click to Call
       6.10.0.13089
       false
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
       Test Pilot
       1.2.3
       false
       testpilot@labs.mozilla.com
       Wajam
       1.25
       false
       {5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}
       We-Care App
       4.1.23.4
       false
       wecarereminder@bryan
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.enabled
       false
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       512000
       browser.places.smartBookmarksVersion
       6
       browser.sessionstore.resume_from_crash
       false
       browser.sessionstore.upgradeBackup.latestBuildID
       20140314220517
       browser.startup.homepage
       google.com
       browser.startup.homepage_override.buildID
       20120614114901
       browser.startup.homepage_override.mstone
       13.0.1
       browser.tabs.onTop
       false
       dom.mozApps.used
       true
       extensions.lastAppVersion
       13.0.1
       general.autoScroll
       false
       gfx.direct2d.disabled
       true
       keyword.URL
       http://mysearch.avg.com/search?pid=safeguard&sg=0&cid=%7B677b5ea8-4e85-44a1-8922-9c347544039d%7D&mid=592b1a50669247d3aa5…
       layers.acceleration.disabled
       true
       network.cookie.prefsMigrated
       true
       network.protocol-handler.warn-external.dnupdate
       false
       places.database.lastMaintenance
       1397268806
       places.history.expiration.transient_current_max_pages
       46918
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       plugin.state.npsitesafety
       0
       privacy.clearOnShutdown.cookies
       false
       privacy.clearOnShutdown.downloads
       false
       privacy.clearOnShutdown.formdata
       false
       privacy.clearOnShutdown.history
       false
       privacy.cpd.cache
       false
       privacy.cpd.downloads
       false
       privacy.cpd.formdata
       false
       privacy.cpd.history
       false
       privacy.cpd.sessions
       false
       privacy.donottrackheader.enabled
       true
       privacy.sanitize.migrateFx3Prefs
       true
       privacy.sanitize.promptOnSanitize
       false
       privacy.sanitize.timeSpan
       0
       security.warn_viewing_mixed
       false
 Graphics
       Adapter Description
       NVIDIA GeForce 6150SE nForce 430
       Vendor ID
       0x10de
       Device ID
       0x03d0
       Adapter RAM
       256
       Adapter Drivers
       nvd3dum
       Driver Version
       9.18.13.783
       Driver Date
       1-31-2013
       Direct2D Enabled
       false
       DirectWrite Enabled
       false (7.0.6002.23200)
       ClearType Parameters
       ClearType parameters not found
       WebGL Renderer
       Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430) -- OpenGL ES 2.0 (ANGLE 1.0.0.963)
       GPU Accelerated Windows
       0. Blocked for your graphics card because of unresolved driver issues.
 JavaScript
       Incremental GC
       1
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.9
       4.9
       NSS
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS Util
       3.13.4.0
       3.13.4.0
       NSS SSL
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC
       NSS S/MIME
       3.13.4.0 Basic ECC
       3.13.4.0 Basic ECC

What else do I need to do?

'''Here's what I have from the clipboard:''' Application Basics Name Firefox Version 13.0.1 User Agent Mozilla/5.0 (Windows NT 6.0; rv:13.0) Gecko/20100101 Firefox/13.0.1 Profile Folder Show Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Crash Reports about:crashes Memory Use about:memory Extensions Name Version Enabled ID Adblock Plus Pop-up Addon 0.9.1 true adblockpopups@jessehakanen.net AVG SafeGuard toolbar 18.0.0.250 true avg@toolbar Java Console 6.0.33 true {CAFEEFAC-0016-0000-0033-ABCDEFFEDCBA} Java Console 6.0.35 true {CAFEEFAC-0016-0000-0035-ABCDEFFEDCBA} Java Console 6.0.37 true {CAFEEFAC-0016-0000-0037-ABCDEFFEDCBA} Norton Vulnerability Protection 12.2.0.5 - 1 true {BBDA0591-3099-440a-AA10-41764D9DB4DB} Tidy Network 5.0 true tidynetwork@tidynetwork XFINITY Constant Guard Protection Suite 1.13.1030.3 true idvaultaddin@whitesky Yahoo! Toolbar 2.5.9.20130418100420 true {635abd67-4fe9-1b23-4f01-e679fa7484c1} DealCabby 1.0 false dealcabby@jetpack Default Tab 2.3.3 false addon@defaulttab.com GreatArcadeHits Add-on 1.0.0 false {B21F5E31-B8E8-41CD-B74C-168A71A10E49} Microsoft .NET Framework Assistant 1.2.1 false {20a82645-c095-46ed-80e3-08825760534b} Move Media Player 7 false moveplayer@movenetworks.com Norton Toolbar 2014.7.0.43 false {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} PasswordBox 1.14.0.1911 false firefox@passwordbox.com PlayBryte 1.1 false playbryte@playbryte.com Qwiklinx for Firefox 1.2.0.0 false {6921B3CC-9935-4D28-9A83-B3D824210580} Shop to Win 36 1.300.436 false {806215f3-1fe9-5c04-f5dd-1617f7bae315} Skype Click to Call 6.10.0.13089 false {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A} Test Pilot 1.2.3 false testpilot@labs.mozilla.com Wajam 1.25 false {5a95a9e0-59dd-4314-bd84-4d18ca83a0e2} We-Care App 4.1.23.4 false wecarereminder@bryan Important Modified Preferences Name Value accessibility.typeaheadfind.flashBar 0 browser.cache.disk.capacity 358400 browser.cache.disk.smart_size.enabled false browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.disk.smart_size_cached_value 512000 browser.places.smartBookmarksVersion 6 browser.sessionstore.resume_from_crash false browser.sessionstore.upgradeBackup.latestBuildID 20140314220517 browser.startup.homepage google.com browser.startup.homepage_override.buildID 20120614114901 browser.startup.homepage_override.mstone 13.0.1 browser.tabs.onTop false dom.mozApps.used true extensions.lastAppVersion 13.0.1 general.autoScroll false gfx.direct2d.disabled true keyword.URL http://mysearch.avg.com/search?pid=safeguard&sg=0&cid=%7B677b5ea8-4e85-44a1-8922-9c347544039d%7D&mid=592b1a50669247d3aa5… layers.acceleration.disabled true network.cookie.prefsMigrated true network.protocol-handler.warn-external.dnupdate false places.database.lastMaintenance 1397268806 places.history.expiration.transient_current_max_pages 46918 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true plugin.state.npsitesafety 0 privacy.clearOnShutdown.cookies false privacy.clearOnShutdown.downloads false privacy.clearOnShutdown.formdata false privacy.clearOnShutdown.history false privacy.cpd.cache false privacy.cpd.downloads false privacy.cpd.formdata false privacy.cpd.history false privacy.cpd.sessions false privacy.donottrackheader.enabled true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.promptOnSanitize false privacy.sanitize.timeSpan 0 security.warn_viewing_mixed false Graphics Adapter Description NVIDIA GeForce 6150SE nForce 430 Vendor ID 0x10de Device ID 0x03d0 Adapter RAM 256 Adapter Drivers nvd3dum Driver Version 9.18.13.783 Driver Date 1-31-2013 Direct2D Enabled false DirectWrite Enabled false (7.0.6002.23200) ClearType Parameters ClearType parameters not found WebGL Renderer Google Inc. -- ANGLE (NVIDIA GeForce 6150SE nForce 430) -- OpenGL ES 2.0 (ANGLE 1.0.0.963) GPU Accelerated Windows 0. Blocked for your graphics card because of unresolved driver issues. JavaScript Incremental GC 1 Library Versions Expected minimum version Version in use NSPR 4.9 4.9 NSS 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC NSS Util 3.13.4.0 3.13.4.0 NSS SSL 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC NSS S/MIME 3.13.4.0 Basic ECC 3.13.4.0 Basic ECC '''What else do I need to do?'''

Modified by sonic_225

Moses
  • Moderator
459 solutions 3607 answers

Have you tried opening Firefox in Safe Mode? It's likely that one of your extensions is playing a role in this seeing as you have quite a few installed.

  • Hold the SHIFT key while double clicking the Firefox shortuct on your desktop.

If Firefox opens, then it is one of your extensions.

  • Disable them one by one to see which one is causing the problem.
Have you tried opening Firefox in Safe Mode? It's likely that one of your extensions is playing a role in this seeing as you have quite a few installed. *Hold the SHIFT key while double clicking the Firefox shortuct on your desktop.<br> If Firefox opens, then it is one of your extensions. *Disable them one by one to see which one is causing the problem.

Question owner

No, I have not. Which extension should I disable?

No, I have not. Which extension should I disable?
Moses
  • Moderator
459 solutions 3607 answers

If Firefox opens in Safe Mode, then it's one of your extensions. You should disable them one by one to see which one is causing it


Actually it seems that Shop to Win 36 is in your Extensions list. That's not a typical Firefox extension. Try to uninstall that and see if Firefox starts up. You can try these free programs to scan for malware, which work with your existing antivirus software and will track down any traces of Shop to Win after it's been uninstalled from Firefox.

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


you should also see if you can uninstall Shop to Win from your Add/Remove Programs in Control Panel. You're using Vista so that should be in Start > Control Panel > Click Classic View to the left and click Programs and Features or something similar.


Note that you are running Firefox 13.0.1 which was released to the general public on June 15, 2012. You should really upgrade to Firefox 28 since that version is severely outdated and Firefox 28 fixes the bugs that are in previous releases. You can see the Known Issues with version 13 below:


You can download the latest Firefox below

If Firefox opens in Safe Mode, then it's one of your extensions. You should disable them one by one to see which one is causing it ---- Actually it seems that Shop to Win 36 is in your Extensions list. That's not a typical Firefox extension. Try to uninstall that and see if Firefox starts up. You can try these free programs to scan for malware, which work with your existing antivirus software and will track down any traces of Shop to Win after it's been uninstalled from Firefox. * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. ---- you should also see if you can uninstall Shop to Win from your Add/Remove Programs in Control Panel. You're using Vista so that should be in Start > Control Panel > Click ''Classic View'' to the left and click ''Programs and Features'' or something similar. ---- Note that you are running Firefox 13.0.1 which was released to the general public on June 15, 2012. You should really upgrade to Firefox 28 since that version is severely outdated and Firefox 28 fixes the bugs that are in previous releases. You can see the Known Issues with version 13 below: *https://www.mozilla.org/en-US/firefox/13.0.1/releasenotes/ ---- You can download the latest Firefox below *http://www.mozilla.org/firefox

Modified by Moses

Question owner

The scanner I use is Norton Security Suite.

The scanner I use is Norton Security Suite.

Question owner

Also, I did remove that Shop to Win 36 extension. Now when I try to install Firefox 28, it closes when it's in the middle of checking some Add-ons.

Also, I did remove that Shop to Win 36 extension. Now when I try to install Firefox 28, it closes when it's in the middle of checking some Add-ons.

Question owner

Any idea on why it does that?

Any idea on why it does that?
mmeieio 0 solutions 7 answers

nearly all of the links people have offered here on this forum give me pretty much the same error msg: There is a problem with this website’s security certificate. The security certificate presented by this website was not issued by a trusted certificate authority. """" One person says to try downloading & installing an older version than 28; others say "DON'T use an older version. So far none of the suggestions have been any help. Does that mean I have to give up on Mozilla FF and start using Google Chrome ? I already decided I don't want to have Internet Explorer as my home browser !

nearly all of the links people have offered here on this forum give me pretty much the same error msg: '''''There is a problem with this website’s security certificate. The security certificate presented by this website was not issued by a trusted certificate authority. """" One person says to try downloading & installing an older version than 28; others say "DON'T use an older version. So far none of the suggestions have been any help. Does that mean I have to give up on Mozilla FF and start using Google Chrome ? I already decided I don't want to have Internet Explorer as my home browser !
Moses
  • Moderator
459 solutions 3607 answers

mmeieio,

Don't hijack other users' threads and please create a new thread for your problem. It will help volunteers focus on your problem and your set up configuration. You can create a new thread by going to /questions/new

mmeieio, Don't hijack other users' threads and please create a new thread for your problem. It will help volunteers focus on your problem and your set up configuration. You can create a new thread by going to [/questions/new]
mmeieio 0 solutions 7 answers

this link doesn't work at all: < https://www.mozilla.org/firefox/all/ >

this link doesn't work at all: < https://www.mozilla.org/firefox/all/ >
Moses
  • Moderator
459 solutions 3607 answers

sonic_225:

Sorry about not responding sooner. Your e-mail got pushed down by Bugzilla mail.
What problem are you having? Can I get a better explanation?

sonic_225: Sorry about not responding sooner. Your e-mail got pushed down by Bugzilla mail. <br> What problem are you having? Can I get a better explanation?
mmeieio 0 solutions 7 answers

ok trying to start a new question. Hope I am in the right place... I was able to download and install an older version - Moz FF 26; however, with practically each keystroke I get these 2 error msgs: " [JavaScript Application] ! initXPCOM TypeError: compClass is underfined" AND ""onLoad TypeError: can't access dead object"

ok trying to start a new question. Hope I am in the right place... I was able to download and install an older version - Moz FF 26; however, with practically each keystroke I get these 2 error msgs: " [JavaScript Application] ! initXPCOM TypeError: compClass is underfined" AND ""onLoad TypeError: can't access dead object"