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eveytime i open firefox another window opens bogabids why?)

Posted

there was a video update for firefox and i installed it and now when i start firefox other windows start as well for example ,bogabids,poker, fix your windows 7....this did not happen before the update please help.

Thanks Mike

there was a video update for firefox and i installed it and now when i start firefox other windows start as well for example ,bogabids,poker, fix your windows 7....this did not happen before the update please help. Thanks Mike

Modified by Mikek2700

Additional System Details

Installed Plug-ins

  • Shockwave Flash 13.0 r0
  • Google Update
  • 5.1.30214.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Battlelog Game Launcher (2.3.2)
  • iTunes Detector Plug-in
  • WildTangent Games App V2 Presence Detector
  • NPWLPG
  • 0.70.4
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

WilIP 13 solutions 64 answers

This seems like Firefox is restoring your last session (if these are sites you have been to), or some software on your machine is causing these to open. The software could be a virus, or it could be due to some advertising that came with another product (such as toolbars that are set to be installed by default when installing unrelated software - there is almost always an option not to install them but a lot of people miss these). If you installed Firefox through a website other than official Mozilla websites then it is possible you downloaded a bugged version (which could be tracking your keystrokes and stealing personal information) and I suggest you uninstall it and install Firefox from http://www.mozilla.org/en-US/firefox/all/. You should then probably get your files scanned for viruses and the like.

This seems like Firefox is restoring your last session (if these are sites you have been to), or some software on your machine is causing these to open. The software could be a virus, or it could be due to some advertising that came with another product (such as toolbars that are set to be installed by default when installing unrelated software - there is almost always an option not to install them but a lot of people miss these). If you installed Firefox through a website other than official Mozilla websites then it is possible you downloaded a bugged version (which could be tracking your keystrokes and stealing personal information) and I suggest you uninstall it and install Firefox from [http://www.mozilla.org/en-US/firefox/all/]. You should then probably get your files scanned for viruses and the like.
Aman Routh 77 solutions 607 answers

hello, Please see this Troubleshoot Firefox issues using Safe Mode

Troubleshoot Firefox issues caused by malware


please go through the articles, malware or some Add-Ons may be causing the problem.

hello, Please see this [[Troubleshoot Firefox issues using Safe Mode]] [[Troubleshoot Firefox issues caused by malware]] please go through the articles, malware or some Add-Ons may be causing the problem.

Question owner

it always open another tab for bogabids

it always open another tab for bogabids
Moses
  • Moderator
459 solutions 3608 answers

Can you try to start Firefox in Safe Mode? Use either of the options to enter Safe Mode. Does the extra tab still open when in Safe Mode?

  • Hold the SHIFT key while double clicking the Firefox shortcut on your desktop
  • Click the orange Firefox button, go to Help, then click Restart with add-ons disabled and Click Start in Safe Mode when the dialog box comes up

Can you give me the troubleshooting information?


Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Can you try to start Firefox in Safe Mode? Use either of the options to enter Safe Mode. Does the extra tab still open when in Safe Mode? *Hold the SHIFT key while double clicking the Firefox shortcut on your desktop *Click the orange Firefox button, go to Help, then click ''Restart with add-ons disabled'' and Click ''Start in Safe Mode'' when the dialog box comes up ---- Can you give me the troubleshooting information? *go to about:support and click ''copy raw data to clipboard'' and paste into your support thread (https://support.mozilla.org/en-US/questions/994702) ---- Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.

Modified by Moses

Question owner

yes i have Microsoft Essentials my computer wont let me turn on windows defender..... where would i find the raw data on my computer? to copy?

yes i have Microsoft Essentials my computer wont let me turn on windows defender..... where would i find the raw data on my computer? to copy?
Moses
  • Moderator
459 solutions 3608 answers

I gave you all the information to do this in my previous post. Go to about:support (like you are going to a website) and click Copy raw data to clipboard and paste it here.


You will also need to scan for malware using the following free software, You will need to use them all as they scan for different types of malware.


You should also try to see if the problem still exists in Safe Mode. You can get into safe mode by doing the following:

  • Click the orange Firefox button, go to Help, then click Restart with add-ons disabled and Click Start in Safe Mode when the dialog box comes up
I gave you all the information to do this in my previous post. Go to about:support (like you are going to a website) and click ''Copy raw data to clipboard'' and paste it here. ---- You will also need to scan for malware using the following '''free''' software, You will need to use them all as they scan for different types of malware.<br> * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] ---- '''You should also try to see if the problem still exists in Safe Mode. You can get into safe mode by doing the following: *Click the orange Firefox button, go to Help, then click ''Restart with add-ons disabled'' and Click ''Start in Safe Mode'' when the dialog box comes up

Question owner

i have found the button for the copy the raw data to clip board but now i don't know where it is.

i have found the button for the copy the raw data to clip board but now i don't know where it is.
Moses
  • Moderator
459 solutions 3608 answers

Okay, let's back up here and go one step at a time...
All you have to do is click the button that says' 'Copy raw data to clipboard
Then you come back to this site (click this link ---> https://support.mozilla.org/en-US/questions/994702 ) right click the text box and click Paste. Finally click Post Reply to send your troubleshooting information.

Okay, let's back up here and go one step at a time...<br> All you have to do is click the button that says' 'Copy raw data to clipboard''<br> Then you come back to this site (click this link ---> https://support.mozilla.org/en-US/questions/994702 ) right click the text box and click Paste. Finally click Post Reply to send your troubleshooting information.

Modified by Moses

Question owner

{

 "application": {
   "name": "Firefox",
   "version": "28.0",
   "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0",
   "supportURL": "https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/"
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "modifiedPreferences": {
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.link.open_newwindow": 2,
   "browser.places.smartBookmarksVersion": 6,
   "browser.sessionstore.restore_on_demand": false,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20140314220517",
   "browser.startup.homepage_override.mstone": "28.0",
   "browser.startup.homepage": "http://www.ebay.ca/",
   "browser.startup.homepage_override.buildID": "20140314220517",
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "28.0",
   "gfx.direct3d.last_used_feature_level_idx": 0,
   "network.cookie.prefsMigrated": true,
   "places.history.expiration.transient_current_max_pages": 104858,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 1,
   "windowLayerManagerType": "Direct3D 10",
   "windowLayerManagerRemote": false,
   "adapterDescription": "AMD Radeon HD 6530D Graphics ",
   "adapterVendorID": "0x1002",
   "adapterDeviceID": "0x964a",
   "adapterRAM": "512",
   "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
   "driverVersion": "8.892.1.1000",
   "driverDate": "10-24-2011",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": true,
   "directWriteEnabled": true,
   "directWriteVersion": "6.2.9200.16571",
   "clearTypeParameters": "Gamma: 2400 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ",
   "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 6530D Graphics  Direct3D9Ex vs_3_0 ps_3_0)",
   "info": {
     "AzureCanvasBackend": "direct2d",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "direct2d"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.3",
     "version": "4.10.3"
   },
   "NSS": {
     "minVersion": "3.15.5 Basic ECC",
     "version": "3.15.5 Basic ECC"
   },
   "NSSUTIL": {
     "minVersion": "3.15.5",
     "version": "3.15.5"
   },
   "NSSSSL": {
     "minVersion": "3.15.5 Basic ECC",
     "version": "3.15.5 Basic ECC"
   },
   "NSSSMIME": {
     "minVersion": "3.15.5 Basic ECC",
     "version": "3.15.5 Basic ECC"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": [
   {
     "name": "Adblock Plus Pop-up Addon",
     "version": "0.9.1",
     "isActive": true,
     "id": "adblockpopups@jessehakanen.net"
   },
   {
     "name": "FirefoxAdKiller",
     "version": "0.87",
     "isActive": true,
     "id": "{b1df372d-8b32-4c7d-b6b4-9c5b78cf6fb1}"
   }
 ]

}

{ "application": { "name": "Firefox", "version": "28.0", "userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0", "supportURL": "https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/" }, "crashes": { "submitted": [], "pending": 0 }, "modifiedPreferences": { "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 358400, "browser.link.open_newwindow": 2, "browser.places.smartBookmarksVersion": 6, "browser.sessionstore.restore_on_demand": false, "browser.sessionstore.upgradeBackup.latestBuildID": "20140314220517", "browser.startup.homepage_override.mstone": "28.0", "browser.startup.homepage": "http://www.ebay.ca/", "browser.startup.homepage_override.buildID": "20140314220517", "dom.mozApps.used": true, "extensions.lastAppVersion": "28.0", "gfx.direct3d.last_used_feature_level_idx": 0, "network.cookie.prefsMigrated": true, "places.history.expiration.transient_current_max_pages": 104858, "plugin.importedState": true, "plugin.disable_full_page_plugin_for_types": "application/pdf", "privacy.sanitize.migrateFx3Prefs": true }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "Direct3D 10", "windowLayerManagerRemote": false, "adapterDescription": "AMD Radeon HD 6530D Graphics ", "adapterVendorID": "0x1002", "adapterDeviceID": "0x964a", "adapterRAM": "512", "adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64", "driverVersion": "8.892.1.1000", "driverDate": "10-24-2011", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": true, "directWriteEnabled": true, "directWriteVersion": "6.2.9200.16571", "clearTypeParameters": "Gamma: 2400 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ", "webglRenderer": "Google Inc. -- ANGLE (AMD Radeon HD 6530D Graphics Direct3D9Ex vs_3_0 ps_3_0)", "info": { "AzureCanvasBackend": "direct2d", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "direct2d" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.3", "version": "4.10.3" }, "NSS": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" }, "NSSUTIL": { "minVersion": "3.15.5", "version": "3.15.5" }, "NSSSSL": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" }, "NSSSMIME": { "minVersion": "3.15.5 Basic ECC", "version": "3.15.5 Basic ECC" } }, "userJS": { "exists": false }, "extensions": [ { "name": "Adblock Plus Pop-up Addon", "version": "0.9.1", "isActive": true, "id": "adblockpopups@jessehakanen.net" }, { "name": "FirefoxAdKiller", "version": "0.87", "isActive": true, "id": "{b1df372d-8b32-4c7d-b6b4-9c5b78cf6fb1}" } ] }

Question owner

can you close the other thread not this one thank you

can you close the other thread not this one thank you

Question owner

OK there is my raw data i don't know what i'm looking for is there anything out of the ordinary that you see?

OK there is my raw data i don't know what i'm looking for is there anything out of the ordinary that you see?
Moses
  • Moderator
459 solutions 3608 answers

I already closed the other thread since it was a duplicate.

Your Troubleshooting Information doesn't reveal anything weird.


I mentioned before you MIGHT have malware on your computer. You should download and use the below scanners to get rid of anything malicious:


You should also see if anything that you haven't installed is on your computer. Follow the instructions below

I already closed the other thread since it was a duplicate. Your Troubleshooting Information doesn't reveal anything weird. ---- I mentioned before you MIGHT have malware on your computer. You should download and use the below scanners to get rid of anything malicious: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] ---- You should also see if anything that you '''haven't''' installed is on your computer. Follow the instructions below *http://windows.microsoft.com/en-us/windows/uninstall-change-program#uninstall-change-program=windows-vista

Question owner

i just got a popup saying that firefox recommends me to update the video player to the fastest version available ?

i just got a popup saying that firefox recommends me to update the video player to the fastest version available ?

Modified by Mikek2700

Moses
  • Moderator
459 solutions 3608 answers

That seems really shady. Can you take a screenshot?

That seems really shady. Can you take a screenshot? *See [[How do I create a screenshot of my problem?]]

Question owner

am i supposed to update or not?

am i supposed to update or not?
Moses
  • Moderator
459 solutions 3608 answers

No, you are already on the latest version of Flash. That's a pop up with malicious intent. There is no need to add a screenshot.


I've provided instructions on what to do next and you haven't attempted them. Can you please try them?

I mentioned before you MIGHT have malware on your computer. You should download and use the below scanners to get rid of anything malicious:


You should also see if anything that you haven't installed is on your computer. Follow the instructions below


You should also try to see if the problem still exists in Safe Mode. You can get into safe mode by doing the following:

  • Click the orange Firefox button, go to Help, then click Restart with add-ons disabled and Click Start in Safe Mode when the dialog box comes up
No, you are already on the latest version of Flash. That's a pop up with malicious intent. There is no need to add a screenshot. ---- I've provided instructions on what to do next and you haven't attempted them. Can you please try them? I mentioned before you MIGHT have malware on your computer. You should download and use the below scanners to get rid of anything malicious: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] ---- You should also see if anything that you '''haven't''' installed is on your computer. Follow the instructions below *http://windows.microsoft.com/en-us/windows/uninstall-change-program#uninstall-change-program=windows-vista ---- '''You should also try to see if the problem still exists in Safe Mode. You can get into safe mode by doing the following: *Click the orange Firefox button, go to Help, then click ''Restart with add-ons disabled'' and Click ''Start in Safe Mode'' when the dialog box comes up

Question owner

still does it in safe mode

still does it in safe mode

Question owner

malware bytes scanned my computer but you have to pay to remove them Microsoft scanner scanning now

malware bytes scanned my computer but you have to pay to remove them Microsoft scanner scanning now

Question owner

TDSSKILLER anitrootkit utility found no threats

TDSSKILLER anitrootkit utility found no threats
Moses
  • Moderator
459 solutions 3608 answers

Try Resetting Firefox if all the tests come back negative!
The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions and some Preferences.

  • Open websites will not be saved in Firefox versions lower than 25.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Try Resetting Firefox if all the tests come back negative!<br> The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions and some Preferences.'' *Open websites will not be saved in Firefox versions lower than 25. To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.