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I have lost several folders.

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  • Last reply by guigs

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A couple of weeks ago I lost several folders and cannot figure out what happened to them. They are active files and they just disappeared

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Hi sherri429, I am very sorry that the folders are missing. Are they in the webmail as well? If they are you can re-add the account and they folders will download. However please check the configuration of the folders with the help of these knowledgebase articles to help find out what happened to them: