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I cannot log into support anymore, no email answer, despite confirmation on the website

  • 1 reply
  • 3 have this problem
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  • Last reply by tymcat

My old password isn't accepted anymore, let's see if I can register again (not available otherwise, so I send this "question". My real question is about several Google calendar accounts not being editable via TB/Lightning anymore. I need the forum to solve this and it doesn't work either... Sigh!

My old password isn't accepted anymore, let's see if I can register again (not available otherwise, so I send this "question". My real question is about several Google calendar accounts not being editable via TB/Lightning anymore. I need the forum to solve this and it doesn't work either... Sigh!

Chosen solution

After deleting and reinstalling Lightning & Provider for Google, deleting Lightning Nightly updater, nothing changed at first. Restart. I renewed the account another time (did that several times over four months), suddenly the lock disappeared. I also solved my login problem by setting up my Mozilla account from scratch - my membership wasn't transferred from support.mozillamessaging.com, since my old email address was accepted. It took me over three months to find the time to erase these mistakes. Hopefully for good.

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Chosen Solution

After deleting and reinstalling Lightning & Provider for Google, deleting Lightning Nightly updater, nothing changed at first. Restart. I renewed the account another time (did that several times over four months), suddenly the lock disappeared. I also solved my login problem by setting up my Mozilla account from scratch - my membership wasn't transferred from support.mozillamessaging.com, since my old email address was accepted. It took me over three months to find the time to erase these mistakes. Hopefully for good.