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Firefox crashes

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Firefox has been crashing two to three times daily but it isn't logging the crashes. How do I remedy that so I can take the next step and find out why it's crashing?

Firefox has been crashing two to three times daily but it isn't logging the crashes. How do I remedy that so I can take the next step and find out why it's crashing?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Picasa plugin
  • 5.1.30214.0
  • Coupons, Inc. Coupon Printer 5.0.1.0
  • McAfee MSS+ NPAPI Plugin
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • Shockwave Flash 11.9 r900
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.6.636

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.5.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Are You Watching This?! 2.7 (mark@areyouwatchingthis.com)
  • Norton Vulnerability Protection 12.2.0.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Self-Destructing Cookies 0.4.3 (jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Morning Coffee 1.35 (morningCoffee@shaneliesegang) (Inactive)
  • Norton Toolbar 2014.6.0.27 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0106
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 9.17.10.3347
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: https://www.google.com/
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1396704023
  • places.history.expiration.transient_current_max_pages: 104498
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np_wtapp: 0
  • plugin.state.npmozcouponprinter: 1
  • plugin.state.npwlpg: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1396390996

Misc

  • User JS: Yes
  • Accessibility: Yes
user669794 59 solutions 672 answers

Sorry your Firefox is crashing :( Here are quick fixes to prevent this from happening again :-

Sorry your Firefox is crashing :( Here are quick fixes to prevent this from happening again :- *http://mzl.la/MYlG5D

Question owner

Thanks for replying however, it didn't help much.

   * Update your software - I'm up to date
  • Check for viruses or spyware - I have none and I'm running a current version of a virus software
  • Troubleshoot your crash - see above, I don't think you got the jist of my question (Firefox has been crashing two to three times daily but it isn't logging the crashes. How do I remedy that so I can take the next step and find out why it's crashing? )
  • Get help from our community of volunteers - I'm working on it :)
Thanks for replying however, it didn't help much. * Update your software - I'm up to date *Check for viruses or spyware - I have none and I'm running a current version of a virus software *Troubleshoot your crash - see above, I don't think you got the jist of my question (Firefox has been crashing two to three times daily''' but it isn't logging the crashes. How do I remedy that so I can take the next step and find out why it's crashing?''' ) *Get help from our community of volunteers - I'm working on it :)
user669794 59 solutions 672 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

It appears as if in my attempts to trouble shoot and look at my own crash reports they've now been jump started in some way. Two were logged this morning after I looked at them. It has crashed daily in-between the March and April crashes.

Report ID Date Submitted bp-ff30aa0c-cde5-4c24-af80-e96a22140405 4/5/2014 11:11 AM bp-046bb6b6-8cbc-4153-bb8f-4deb52140405 4/5/2014 9:58 AM bb7b0b9e-31c8-42bf-bdd7-69592875546d 3/15/2014 6:16 PM 2c1868c8-f9bc-45ba-bd96-9b7705a5edca 1/22/2014 6:11 AM 72e5dd96-de33-4bf8-9c5a-55a555ffcf2e 1/12/2014 8:25 AM

It appears as if in my attempts to trouble shoot and look at my own crash reports they've now been jump started in some way. Two were logged this morning after I looked at them. It has crashed daily in-between the March and April crashes. Report ID Date Submitted bp-ff30aa0c-cde5-4c24-af80-e96a22140405 4/5/2014 11:11 AM bp-046bb6b6-8cbc-4153-bb8f-4deb52140405 4/5/2014 9:58 AM bb7b0b9e-31c8-42bf-bdd7-69592875546d 3/15/2014 6:16 PM 2c1868c8-f9bc-45ba-bd96-9b7705a5edca 1/22/2014 6:11 AM 72e5dd96-de33-4bf8-9c5a-55a555ffcf2e 1/12/2014 8:25 AM
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157889 answers

Hi kmat536

That looks like an issue with the Shockwave Flash plugin.

You can check for problems with current Shockwave Flash plugin versions and try this:

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

See also:

Hi kmat536 That looks like an issue with the Shockwave Flash plugin. You can check for problems with current Shockwave Flash plugin versions and try this: *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin See also: *http://kb.mozillazine.org/Flash#Troubleshooting

Question owner

I'm not sure even after reading the link provided and trying to Google the steps I know enough to do either of these two things. Is there a basic instruction link you can shoot me? Thanks!

I'm not sure even after reading the link provided and trying to Google the steps I know enough to do either of these two things. Is there a basic instruction link you can shoot me? Thanks!
Moses
  • Moderator
459 solutions 3607 answers

Hi,

Here are the steps to disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    fpSettings1.PNG
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

Here is how to disable Protected Mode for Flash 11.3+ on Vista+:

Hi, Here are the steps to disable hardware acceleration in Flash Player: #Go to this [http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues Adobe Flash Player Help page]. #Right-click on the Flash Player logo on that page. #Click on '''Settings''' in the context menu. The Adobe Flash Player Settings screen will open. # Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel. <br/> <br/>[[Image:fpSettings1.PNG]] <br/> # Remove the check mark from '''Enable hardware acceleration'''. # Click '''Close''' to close the Adobe Flash Player Settings Window. # Restart Firefox. ---- Here is how to disable Protected Mode for Flash 11.3+ on Vista+: *http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3

Question owner

I did that Moses but I'm still crashing. Three times this morning and I checked, no crash report. This is still the last one showing

Report ID Date Submitted bp-ff30aa0c-cde5-4c24-af80-e96a22140405 4/5/2014 11:11 AM

I did that Moses but I'm still crashing. Three times this morning and I checked, no crash report. This is still the last one showing Report ID Date Submitted bp-ff30aa0c-cde5-4c24-af80-e96a22140405 4/5/2014 11:11 AM
Moses
  • Moderator
459 solutions 3607 answers

Looking at your crash report, it looks like Flash is hanging.

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)


Also, your troubleshooting information tells me that you have two versions of Flash installed. Remove Shockwave Flash 11.9 r900 from your Addons and restart Firefox to see if that makes a difference.

Looking at your crash report, it looks like Flash is hanging. Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles: * [[Flash Plugin - Keep it up to date and troubleshoot problems]] * [[Flash 11.3 crashes]] * [[Flash 11.3 doesn't load video in Firefox]] On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages: * http://forums.adobe.com/thread/1018071#TemporaryWorkaround * http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3 (See [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html this Adobe blog post] for technical details about Flash protected mode.) ---- Also, your troubleshooting information tells me that you have '''two''' versions of Flash installed. Remove '' Shockwave Flash 11.9 r900 '' from your Addons and restart Firefox to see if that makes a difference.

Modified by Moses

Question owner

Previously when I tried updating Flash it would put me into this loop. Following your links it worked. I'm going to give it a day and see if it fixed the problem. It now reads that I'm up to date

Shockwave FlashShockwave Flash 13.0 r0 13.0.0.182

Previously when I tried updating Flash it would put me into this loop. Following your links it worked. I'm going to give it a day and see if it fixed the problem. It now reads that I'm up to date Shockwave FlashShockwave Flash 13.0 r0 13.0.0.182
Moses
  • Moderator
459 solutions 3607 answers

Seriously? Flash is on version 13?

Huh, I've been on Ubuntu too long...:)


On a related note, sounds good! Be sure to bookmark this page (CTRL key + B) so you can return to it later.

-M

Seriously? Flash is on version 13? Huh, I've been on Ubuntu too long...:) ---- On a related note, sounds good! Be sure to bookmark this page (CTRL key + B) so you can return to it later. -M

Question owner

Crashed again, still no crash log beyond 4/5 to offer you. That's troubling to me. I wish that worked. Any thoughts?

Flash has updated a lot ;)

Kelly

Crashed again, still no crash log beyond 4/5 to offer you. That's troubling to me. I wish that worked. Any thoughts? Flash has updated a lot ;) Kelly
user669794 59 solutions 672 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes). ''(If you're using an added theme, switch to the Default theme.)'' If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br> [[Image:FirefoxSafeMode|width=520]]<br><br> If Firefox is not running, you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) ''Once you get the pop-up, just select "'Start in Safe Mode"'' [[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you.

Question owner

Moses -

Finally generated a crash log. Here you go

Report ID Date Submitted bp-baf4dec8-c535-4f25-9c30-464732140414 4/13/2014 9:16 PM

Moses - Finally generated a crash log. Here you go Report ID Date Submitted bp-baf4dec8-c535-4f25-9c30-464732140414 4/13/2014 9:16 PM
user669794 59 solutions 672 answers

Have you tried safe mode ?

Have you tried safe mode ?

Modified by user669794

Kougeru 1 solutions 27 answers

Having the same issue. It's crashed about 4 times today and twice yesterday. About twice a week price to that. I generally run Firefox 24/7 so this is really bizarre for me. This all started with Firefox 29 update, so I imagine the underlying cause is related to 29. However, of course the biggest problem is that it's NOT keeping records. About:Crashes shows my last crash was back in February.

Having the same issue. It's crashed about 4 times today and twice yesterday. About twice a week price to that. I generally run Firefox 24/7 so this is really bizarre for me. This all started with Firefox 29 update, so I imagine the underlying cause is related to 29. However, of course the biggest problem is that it's NOT keeping records. About:Crashes shows my last crash was back in February.