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I am unable to drag an e-mail address to another folder on some occassions

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  • 1 has this problem
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  • Last reply by sfhowes

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I have my customers e-mail addresses broken into several alphabetical folders. I have a collected address folder that whenever I e-mail someone, their e-mail address is stored in that folder. I then drag the address from the collected folder to the correct alphabetized folder, but sometimes it will not show up in that particular folder. I am however able to sometimes drag it to the next folder down, but it is not in the correct alphabetical order. What would cause this and how can I fix it? Someone is more than welcome to call me at 757-428-3726 during the week from 10-6 Eastern time, or e-mail back at beachgallery@verizon.net. Very frustrating. Thank you in advance. Brian

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When an address book doesn't accept additions or deletions, it is probably corrupted. The usual remedy is to export it to an LDIF file, delete the associated mab file from the profile, then import the LDIF:

https://getsatisfaction.com/mozilla_messaging/topics/newly_added_contacts_lost_from_address_book_when_tb_re_opened_or_updated