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Firefox crashes

Posted

crashes 10 times a day!!!

crashes 10 times a day!!!

Additional System Details

Installed Plug-ins

  • Google Update
  • npsitesafety (Official)
  • Version 5.2.4.18058
  • McAfee MSC FF plugin DLL
  • Facebook Video Calling Plugin
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 5.1.20913.0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • McAfee MSS+ NPAPI Plugin
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • Shockwave Flash 11.4 r402
  • VLC media player Web Plugin 2.0.2
  • nptrademanager
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.4.634
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.5.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • All-in-One Gestures 0.26 ({8b86149f-01fb-4842-9dd8-4d7eb02fd055})
  • anonymoX 2.3.1 (client@anonymox.net)
  • BetterPrivacy 1.68 ({d40f5e7b-d2cf-4856-b441-cc613eeffbe3})
  • Easy Google Translate 4.8 (easygtranslate@wrlf.com.br)
  • Facebook Translate 1.2.9 (facebook-translate@oliver.schloebe.de)
  • Ghostery 5.1.2 (firefox@ghostery.com)
  • Gmail 2.0.rev10.1 (jid0-JOhQqMYyzbBUNMCqaDAlT1nrk4o@jetpack)
  • Google Translator for Firefox 2.1.0.3 (translator@zoli.bod)
  • InvisibleHand 3.9.42 (canitbecheaper@trafficbroker.co.uk)
  • It's All Text! 1.8.1 (itsalltext@docwhat.gerf.org)
  • McAfee SiteAdvisor 3.6.5 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Open With Photoshop 4.7 ({f3f219f9-cbce-467e-b8fe-6e076d29665c})
  • Pixlr Grabber 2.1.4 ({d47a9f51-8281-43fa-f450-f28ef8735e9a})
  • Quick Translator 1.0 ({5C655500-E712-41e7-9349-CE462F844B19})
  • Rapportive 1.4.0.1 (rapportive@rapportive.com)
  • Skype Click to Call 7.1.15383.6004 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Speed Dial [FVD] - New Tab Page, Sync 5.1.0 (pavel.sherbakov@gmail.com)
  • Tilt 1.0.1 (tilt@mozilla.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Twitter App 1.7 ({12b6fdcd-4423-4276-82a3-73fdbff5f7e4})
  • Yet Another Smooth Scrolling 3.1.7 (yetanothersmoothscrolling@kataho)
  • Adobe Contribute Toolbar 6.0 ({01A8CA0A-4C96-465b-A49B-65C46FAD54F9}) (Inactive)
  • AVG SafeGuard toolbar 18.0.5.292 (avg@toolbar) (Inactive)
  • Craigslist Helper 0.0.23 (ziinkcl@Ziink) (Inactive)
  • General Crawler 2.6 (gencrawler@some.com) (Inactive)
  • I Want This 0.94.149 (crossriderapp2258@crossrider.com) (Inactive)
  • Internote 3.0.2 ({e3631030-7c02-11da-a72b-0800200c9a66}) (Inactive)
  • Iplex to ALLPlayer 0.7.0 (IplextoALL@ALLPlayer.org) (Inactive)
  • PasswordBox 1.26.3.2879 (firefox@passwordbox.com) (Inactive)
  • PremierOpinion 1.3.331.6 ({3C5F0F00-683D-4847-89C8-E7AF64FD1CFB}) (Inactive)
  • uTorrentControl2 10.20.0.513 ({687578b9-7132-4a7a-80e4-30ee31099e03}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon R5 230
  • adapterDescription2:
  • adapterDeviceID: 0x6779
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2600 Pixel Structure: R ClearType Level: 50 Enhanced Contrast: 400
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 8-30-2013
  • driverDate2:
  • driverVersion: 13.152.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R5 230 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: chrome://fvd.speeddial/content/fvd_about_blank.html
  • browser.places.smartBookmarksVersion: 6
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • browser.tabs.closeWindowWithLastTab: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 28.0
  • font.internaluseonly.changed: False
  • general.autoScroll: False
  • gfx.blacklist.suggested-driver-version: 257.21
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL:
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1396273234
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1395343535

Misc

  • User JS: Yes
  • Accessibility: No
Tyler Downer
  • Administrator
  • Moderator
1334 solutions 8867 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
philipp
  • Top 10 Contributor
  • Moderator
4352 solutions 19520 answers

jkouvrard has replied with the requested information at https://support.mozilla.org/en-US/questions/992831 - therefore i will lock this thread.

jkouvrard has replied with the requested information at https://support.mozilla.org/en-US/questions/992831 - therefore i will lock this thread.