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What has happened to Firefox? It's driving me nuts!!!

Posted

seek.com.au - hangs while searching for jobs vimeo.com - won't let me add, delete anything to my account google.com.au - won't allow click to find cached or similar pages

In the meantime, I've gone to Chrome!!!! it happily does all of the above.

seek.com.au - hangs while searching for jobs vimeo.com - won't let me add, delete anything to my account google.com.au - won't allow click to find cached or similar pages In the meantime, I've gone to Chrome!!!! it happily does all of the above.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 12.0 r0
  • VLC media player Web Plugin 2.1.3
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • GEPlugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

ideato 893 solutions 6250 answers

Hello ceejay7777, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

you can also check firefox in Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).

(If you're using an added theme, switch to the Default theme.)

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the Restart with Add-ons Disabled... menu item:
FirefoxSafeMode

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

Thank you.

Hello ceejay7777, many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. you can also check firefox in '''Safe Mode''' to see if the problem goes away. [[Troubleshoot Firefox issues using Safe Mode|Firefox Safe Mode]] is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes). ''(If you're using an added theme, switch to the Default theme.)'' If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the '''Restart with Add-ons Disabled...''' menu item:<br> [[Image:FirefoxSafeMode|width=520]]<br><br> If Firefox is not running, you can start Firefox in Safe Mode as follows: * On Windows: Hold the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * On Mac: Hold the '''option''' key while starting Firefox. * On Linux: Quit Firefox, go to your Terminal and run ''firefox -safe-mode'' <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox) ''Once you get the pop-up, just select "'Start in Safe Mode"'' [[Image:Safe Mode Fx 15 - Win]] '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] article to find the cause. ''To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' When you figure out what's causing your issues, please let us know. It might help others with the same problem. Thank you.

Question owner

Turned out to be the Freemake Video Converter extension. Deleting that fixed the problem.

Turned out to be the Freemake Video Converter extension. Deleting that fixed the problem.

Question owner

Spoke too soon. Problem continued until disabling Shockwave Flash 12.0.0.77

Spoke too soon. Problem continued until disabling Shockwave Flash 12.0.0.77
ideato 893 solutions 6250 answers

Update to latest flash version 13.0.0.182 and check it again.

http://get.adobe.com/flashplayer/


thank you

Update to latest flash version 13.0.0.182 and check it again. http://get.adobe.com/flashplayer/ thank you

Question owner

Again looked like it was fixed, then next boot-up, back to square 1.

Again looked like it was fixed, then next boot-up, back to square 1.
ideato 893 solutions 6250 answers

Seek if you have in your profile folder a User.js file.

The user.js file does not exist by default. If you create the file do not delete the file, otherwise delete the file. Note that some programs create and write in the User.js file also.


thanks again

Seek '''''if''''' you have in your [http://kb.mozillazine.org/Profile_folder_-_Firefox#Windows profile folder] a [http://kb.mozillazine.org/User.js_file User.js] file. The user.js file does not exist by default. If you create the file do not delete the file, otherwise delete the file. Note that some programs create and write in the User.js file also. thanks again

Question owner

No user.js file. There are prefs.js and sessionstore.js.

No user.js file. There are prefs.js and sessionstore.js.
Moses
  • Moderator
459 solutions 3607 answers

CeeJay,

Try a clean reinstall of Firefox. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.


WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

CeeJay, Try a clean reinstall of Firefox. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. More information about reinstalling Firefox can be found [https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems?esab=a&s=troubleshooting&r=3&as=s#w_5-reinstall-firefox here]. <b>WARNING:</b> Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. <u>These cannot be recovered unless they have been backed up to an external device!</u>

Question owner

Nope, still isn't fixed after total re-install.

Nope, still isn't fixed after total re-install.
ideato 893 solutions 6250 answers

Strange indeed !!

Please do the following to gave us more non-personal information from your os :

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks.

Strange indeed !! Please do the following to gave us more non-personal information from your os : *Click the Firefox button at the top left, then click the ''Help'' menu and select ''Troubleshooting Information'' from the submenu. If you don't have a Firefox button, click the Help menu at the top and select ''Troubleshooting Information'' from the menu. Now, a new tab containing your troubleshooting information should open. *At the top of the page, you should see a button that says "Copy text to clipboard". Click it. *Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post. If you need further information about the Troubleshooting information page, please read the article [[Use the Troubleshooting Information page to help fix Firefox issues]]. Thanks.

Question owner

Application Basics


Name: Firefox Version: 29.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Saved Password Editor Version: 2.7.2 Enabled: true ID: savedpasswordeditor@daniel.dawson

Name: DownloadHelper Version: 4.9.22 Enabled: false ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Norton Toolbar Version: 2014.7.1.1 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}

Name: Norton Vulnerability Protection Version: 12.2.0.5 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB}

Important Modified Preferences


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Application Basics ------------------ Name: Firefox Version: 29.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Saved Password Editor Version: 2.7.2 Enabled: true ID: savedpasswordeditor@daniel.dawson Name: DownloadHelper Version: 4.9.22 Enabled: false ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Name: Norton Toolbar Version: 2014.7.1.1 Enabled: false ID: {2D3F3651-74B9-4795-BDEC-6DA2F431CB62} Name: Norton Vulnerability Protection Version: 12.2.0.5 - 1 Enabled: false ID: {BBDA0591-3099-440a-AA10-41764D9DB4DB} Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.history_expire_days.mirror: 180 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print.printer_Canon_PIXMA_iP3000.print_page_delay: 50 print.printer_Canon_PIXMA_iP3000.print_pagedelay: 500 print.printer_Canon_PIXMA_iP3000.print_paper_data: 9 print.printer_Canon_PIXMA_iP3000.print_paper_height: 11.00 print.printer_Canon_PIXMA_iP3000.print_paper_name: print.printer_Canon_PIXMA_iP3000.print_paper_size_type: 0 print.printer_Canon_PIXMA_iP3000.print_paper_size_unit: 1 print.printer_Canon_PIXMA_iP3000.print_paper_width: 8.50 print.printer_Canon_PIXMA_iP3000.print_plex_name: print.printer_Canon_PIXMA_iP3000.print_resolution: 0 print.printer_Canon_PIXMA_iP3000.print_resolution_name: print.printer_Canon_PIXMA_iP3000.print_reversed: false print.printer_Canon_PIXMA_iP3000.print_scaling: 0.70 print.printer_Canon_PIXMA_iP3000.print_shrink_to_fit: false print.printer_Canon_PIXMA_iP3000.print_to_file: false print.printer_Canon_PIXMA_iP3000.print_unwriteable_margin_bottom: 0 print.printer_Canon_PIXMA_iP3000.print_unwriteable_margin_left: 0 print.printer_Canon_PIXMA_iP3000.print_unwriteable_margin_right: 0 print.printer_Canon_PIXMA_iP3000.print_unwriteable_margin_top: 0

Question owner

print.printer_CutePDF_Writer.print_bgcolor: false print.printer_CutePDF_Writer.print_bgimages: false print.printer_CutePDF_Writer.print_colorspace: print.printer_CutePDF_Writer.print_command: print.printer_CutePDF_Writer.print_downloadfonts: false print.printer_CutePDF_Writer.print_duplex: 0 print.printer_CutePDF_Writer.print_edge_bottom: 0 print.printer_CutePDF_Writer.print_edge_left: 0 print.printer_CutePDF_Writer.print_edge_right: 0 print.printer_CutePDF_Writer.print_edge_top: 0 print.printer_CutePDF_Writer.print_evenpages: true print.printer_CutePDF_Writer.print_footercenter: print.printer_CutePDF_Writer.print_footerleft: &PT print.printer_CutePDF_Writer.print_footerright: &D print.printer_CutePDF_Writer.print_headercenter: print.printer_CutePDF_Writer.print_headerleft: &T print.printer_CutePDF_Writer.print_headerright: &U print.printer_CutePDF_Writer.print_in_color: true print.printer_CutePDF_Writer.print_margin_bottom: 0.5 print.printer_CutePDF_Writer.print_margin_left: 0.5 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print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 0 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 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print.printer_Wondershare_PDF_Editor.print_headerright: &U print.printer_Wondershare_PDF_Editor.print_in_color: true print.printer_Wondershare_PDF_Editor.print_margin_bottom: 0.5 print.printer_Wondershare_PDF_Editor.print_margin_left: 0.5 print.printer_Wondershare_PDF_Editor.print_margin_right: 0.5 print.printer_Wondershare_PDF_Editor.print_margin_top: 0.5 print.printer_Wondershare_PDF_Editor.print_oddpages: true print.printer_Wondershare_PDF_Editor.print_orientation: 0 print.printer_Wondershare_PDF_Editor.print_page_delay: 50 print.printer_Wondershare_PDF_Editor.print_paper_data: 9 print.printer_Wondershare_PDF_Editor.print_paper_height: 11.00 print.printer_Wondershare_PDF_Editor.print_paper_name: print.printer_Wondershare_PDF_Editor.print_paper_size_type: 0 print.printer_Wondershare_PDF_Editor.print_paper_size_unit: 1 print.printer_Wondershare_PDF_Editor.print_paper_width: 8.50 print.printer_Wondershare_PDF_Editor.print_plex_name: print.printer_Wondershare_PDF_Editor.print_resolution: 0 print.printer_Wondershare_PDF_Editor.print_resolution_name: print.printer_Wondershare_PDF_Editor.print_reversed: false print.printer_Wondershare_PDF_Editor.print_scaling: 0.70 print.printer_Wondershare_PDF_Editor.print_shrink_to_fit: false print.printer_Wondershare_PDF_Editor.print_to_file: false print.printer_Wondershare_PDF_Editor.print_unwriteable_margin_bottom: 0 print.printer_Wondershare_PDF_Editor.print_unwriteable_margin_left: 0 print.printer_Wondershare_PDF_Editor.print_unwriteable_margin_right: 0 print.printer_Wondershare_PDF_Editor.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.warn_entering_weak: false security.warn_viewing_mixed: false security.warn_viewing_mixed.show_once: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1397957387

Graphics


Adapter Description: Radeon X1600 Series (Microsoft Corporation - WDDM) Adapter Drivers: atiumdag atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: Unknown Device ID: 0x71c0 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled: false (6.2.9200.16492) Driver Date: 4-25-2009 Driver Version: 8.56.1.16 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

print.printer_CutePDF_Writer.print_bgcolor: false print.printer_CutePDF_Writer.print_bgimages: false print.printer_CutePDF_Writer.print_colorspace: print.printer_CutePDF_Writer.print_command: print.printer_CutePDF_Writer.print_downloadfonts: false print.printer_CutePDF_Writer.print_duplex: 0 print.printer_CutePDF_Writer.print_edge_bottom: 0 print.printer_CutePDF_Writer.print_edge_left: 0 print.printer_CutePDF_Writer.print_edge_right: 0 print.printer_CutePDF_Writer.print_edge_top: 0 print.printer_CutePDF_Writer.print_evenpages: true print.printer_CutePDF_Writer.print_footercenter: print.printer_CutePDF_Writer.print_footerleft: &PT print.printer_CutePDF_Writer.print_footerright: &D print.printer_CutePDF_Writer.print_headercenter: print.printer_CutePDF_Writer.print_headerleft: &T print.printer_CutePDF_Writer.print_headerright: &U print.printer_CutePDF_Writer.print_in_color: true print.printer_CutePDF_Writer.print_margin_bottom: 0.5 print.printer_CutePDF_Writer.print_margin_left: 0.5 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print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 0 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 print.printer_Wondershare_PDF_Editor.print_bgcolor: false print.printer_Wondershare_PDF_Editor.print_bgimages: false print.printer_Wondershare_PDF_Editor.print_colorspace: print.printer_Wondershare_PDF_Editor.print_command: print.printer_Wondershare_PDF_Editor.print_downloadfonts: false print.printer_Wondershare_PDF_Editor.print_duplex: 0 print.printer_Wondershare_PDF_Editor.print_edge_bottom: 0 print.printer_Wondershare_PDF_Editor.print_edge_left: 0 print.printer_Wondershare_PDF_Editor.print_edge_right: 0 print.printer_Wondershare_PDF_Editor.print_edge_top: 0 print.printer_Wondershare_PDF_Editor.print_evenpages: true print.printer_Wondershare_PDF_Editor.print_footercenter: print.printer_Wondershare_PDF_Editor.print_footerleft: &PT print.printer_Wondershare_PDF_Editor.print_footerright: &D print.printer_Wondershare_PDF_Editor.print_headercenter: print.printer_Wondershare_PDF_Editor.print_headerleft: &T print.printer_Wondershare_PDF_Editor.print_headerright: &U print.printer_Wondershare_PDF_Editor.print_in_color: true print.printer_Wondershare_PDF_Editor.print_margin_bottom: 0.5 print.printer_Wondershare_PDF_Editor.print_margin_left: 0.5 print.printer_Wondershare_PDF_Editor.print_margin_right: 0.5 print.printer_Wondershare_PDF_Editor.print_margin_top: 0.5 print.printer_Wondershare_PDF_Editor.print_oddpages: true print.printer_Wondershare_PDF_Editor.print_orientation: 0 print.printer_Wondershare_PDF_Editor.print_page_delay: 50 print.printer_Wondershare_PDF_Editor.print_paper_data: 9 print.printer_Wondershare_PDF_Editor.print_paper_height: 11.00 print.printer_Wondershare_PDF_Editor.print_paper_name: print.printer_Wondershare_PDF_Editor.print_paper_size_type: 0 print.printer_Wondershare_PDF_Editor.print_paper_size_unit: 1 print.printer_Wondershare_PDF_Editor.print_paper_width: 8.50 print.printer_Wondershare_PDF_Editor.print_plex_name: print.printer_Wondershare_PDF_Editor.print_resolution: 0 print.printer_Wondershare_PDF_Editor.print_resolution_name: print.printer_Wondershare_PDF_Editor.print_reversed: false print.printer_Wondershare_PDF_Editor.print_scaling: 0.70 print.printer_Wondershare_PDF_Editor.print_shrink_to_fit: false print.printer_Wondershare_PDF_Editor.print_to_file: false print.printer_Wondershare_PDF_Editor.print_unwriteable_margin_bottom: 0 print.printer_Wondershare_PDF_Editor.print_unwriteable_margin_left: 0 print.printer_Wondershare_PDF_Editor.print_unwriteable_margin_right: 0 print.printer_Wondershare_PDF_Editor.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true security.warn_entering_weak: false security.warn_viewing_mixed: false security.warn_viewing_mixed.show_once: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1397957387 Graphics -------- Adapter Description: Radeon X1600 Series (Microsoft Corporation - WDDM) Adapter Drivers: atiumdag atiumdva atiumd64 atiumd6a atitmm64 Adapter RAM: Unknown Device ID: 0x71c0 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. DirectWrite Enabled: false (6.2.9200.16492) Driver Date: 4-25-2009 Driver Version: 8.56.1.16 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. Vendor ID: 0x1002 WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.5218 or newer. windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC NSSUTIL Expected minimum version: 3.16 Version in use: 3.16
ideato 893 solutions 6250 answers

Check if you have the dom.w3c_touch_events.enabled in about:config to 2 (the default), double-click on it and make it 0 (zero) .

After you change the preference click OK to save it, close firefox, wait a moment and restart it.

any luck ?

thanks

Check '''if''' you have the '''dom.w3c_touch_events.enabled''' in [http://kb.mozillazine.org/About:config about:config ] to '''2''' (the default), double-click on it and make it '''0''' (zero) . After you change the preference click OK to save it, close firefox, wait a moment and restart it. any luck ? thanks

Question owner

No, it's already 0 (and it says default)

No, it's already 0 (and it says default)
Moses
  • Moderator
459 solutions 3607 answers

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

Create a new profile as a test to check if your current profile is causing the problems. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Modified by Moses

philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23477 answers

hello, maybe it's an issue with the protected mode in the flash plugin - you could try if disabling protected mode makes a difference.

hello, maybe it's an issue with the protected mode in the flash plugin - you could try if [http://forums.adobe.com/thread/1018071#TemporaryWorkaround disabling protected mode] makes a difference.