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Can't print personalised content of a standard doc, eg promotional voucher although fixed elements do print

Posted

I have a voucher from a pub chain which shows on screen all the standard fixed information regarding the offer, plus all the personal details, eg name, ref number etc. When I try to print it only the standard parts are printed and none of the personal elements.

I have a voucher from a pub chain which shows on screen all the standard fixed information regarding the offer, plus all the personal details, eg name, ref number etc. When I try to print it only the standard parts are printed and none of the personal elements.

Additional System Details

Installed Plug-ins

  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 12.0 r0
  • Google Update
  • 5.1.30214.0
  • Picasa plugin
  • GEPlugin
  • NPWLPG
  • Adobe Acrobat Plug-In Version 5.00 for Netscape

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

guigs 1072 solutions 11697 answers

Try a print preview of the page, or it is possible to save the page as a local html page, by File > Save Page As.

If it is happening on many sites please try this knowledge base article for more troubleshooting steps. Fix printing problems in Firefox

Try a print preview of the page, or it is possible to save the page as a local html page, by File > Save Page As. If it is happening on many sites please try this knowledge base article for more troubleshooting steps. [[Fix printing problems in Firefox]]