Recent answers to Recently DL AOL Firefox my aol screen nonfunctable (crash and nonfunctable) went back to 27.0.1 aol works great ? Promotion to up with a major glitchhttps://support.mozilla.org/en-US/questions/9914842014-03-25T08:39:10-07:00Hi Johnarack1,
If it continues in Safe Mode when you attempt to update, please let aol know as well2014-03-25T08:39:10-07:00rmcguiganhttps://support.mozilla.org/en-US/questions/991484#answer-548504<p>Hi Johnarack1,
</p><p>If it continues in Safe Mode when you attempt to update, please let aol know as well. It could be that your add ons are not compatible. <a href="/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems</a>
</p>Hello,
Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshootin2014-03-23T20:46:18-07:00iamjayakumarshttps://support.mozilla.org/en-US/questions/991484#answer-547789<p>Hello,
</p><p><strong>Try Firefox Safe Mode</strong> to see if the problem goes away. <a href="/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode" rel="nofollow">Firefox Safe Mode</a> is a troubleshooting mode that turns off some settings and disables most add-ons (extensions and themes).
</p><p><em>(If you're using an added theme, switch to the Default theme.)</em>
</p><p>If Firefox is open, you can restart in Firefox Safe Mode from the Help menu by clicking on the <strong>Restart with Add-ons Disabled...</strong> menu item:<br>
<img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2013-07-08-18-32-01-a08d8d.png" alt="FirefoxSafeMode" width="520"><br><br>
If Firefox is not running, you can start Firefox in Safe Mode as follows:
</p>
<ul><li> On Windows: Hold the <strong>Shift</strong> key when you open the Firefox desktop or Start menu shortcut.
</li><li> On Mac: Hold the <strong>option</strong> key while starting Firefox.
</li><li> On Linux: Quit Firefox, go to your Terminal and run <em>firefox -safe-mode</em> <br>(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
</li></ul>
<p><em>Once you get the pop-up, just select "'Start in Safe Mode"</em>
<img class="wiki-image frameless" src="https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/gallery/images/2012-07-27-09-26-19-ee761a.png" alt="Safe Mode Fx 15 - Win" title="">
</p><p><em><strong>If the issue is not present in Firefox Safe Mode</strong></em>, your problem is probably caused by an extension, and you need to figure out which one. Please follow the <a href="/en-US/kb/troubleshoot-extensions-themes-to-fix-problems" rel="nofollow">Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems</a> article to find the cause.
</p><p><em>To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.</em>
</p><p>When you figure out what's causing your issues, please let us know. It might help others with the same problem.
</p><p>Thank you.
</p>