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Firefox crashes

Posted

video choppy. Starts and stops.

video choppy. Starts and stops.

Additional System Details

Installed Plug-ins

  • npsitesafety (Official)
  • Shockwave Flash 12.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 5.1.30214.0
  • Google Update
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Picasa plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • MindSpark Toolbar Platform Plugin Stub for 32-bit Windows
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Extensions

  • AOL Toolbar 5.74.1.9980 ({7affbfae-c4e2-4915-8c0f-00fa3ec610a1})
  • Highlightly 1.9.0.0 (gethighlightly@gethighlightly.com)
  • Plus-HD 0.94.166 (2b2750af-b61c-4f40-ac60-659fa3e3def0@199d3f78-54fd-45d9-ab43-235d38c159ee.com)
  • Plus-HD-4.5 0.94.111 (a892fa08-2d07-49e8-adce-f650222629ca@82592752-c212-4885-b999-cb2a1d2f9d09.com)
  • Skype Click to Call 7.1.15383.6004 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Tube Dimmer 2.6.4923732 (support@tubedimmerapp.com)
  • AVG SafeGuard toolbar 18.0.5.292 (avg@toolbar) (Inactive)
  • flash-Enhancer 2.1 (ext@flash-Enhancer.com) (Inactive)
  • ViewPassword 1.135 ({f70696f3-fa43-4eb4-8530-9270d180303b}) (Inactive)
  • Webexp Enhanced 1.1 (ext@WebexpEnhancedV1alpha800.net) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion: 8.15.10.2302
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 6
  • numTotalWindows: 6
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) G45/G43 Express Chipset Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: http://www.aol.com/?mtmhp=hyplogusaolp00000084&tb_uuid=23BAE7A40CAC4CBB3B0F3C3915607A62
  • browser.places.smartBookmarksVersion: 6
  • browser.search.update: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: http://mysearch.avg.com?cid={CBC93E0C-A7BF-4BCE-89AB-40061A535A4E}&mid=ad2805386d6847d38b01d14acce4e9e6-178c26ee203f00a46ceb0b87bb1893ea95e0abd9&lang=en&ds=ft013&coid=avgtbdisft&cmpid=&pr=sa&d=2013-11-23 11:17:26&v=18.0.5.292&pid=safeguard&sg=62&sap=hp
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 28.0
  • gfx.direct3d.last_used_feature_level_idx: 1
  • keyword.URL:
  • network.cookie.prefsMigrated: True
  • network.protocol-handler.warn-external.dnupdate: False
  • places.database.lastMaintenance: 1395498235
  • places.history.expiration.transient_current_max_pages: 52770
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.default_personal_cert: Select Automatically
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1393876683

Misc

  • User JS: No
  • Accessibility: No
tom01 4 solutions 41 answers

Please give more information about your system.

Please give more information about your system.
Moses
  • Moderator
459 solutions 3607 answers

drasch4100,

Your initial post is too vague. We won't be able to help you unless you provide more information.

You put Firefox crashes as your problem, so I was hoping you included crash reports. We need that. Please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

drasch4100, Your initial post is too vague. We won't be able to help you unless you provide more information. You put ''Firefox crashes'' as your problem, so I was hoping you included crash reports. We need that. Please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br>