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Firefox crashes

Posted

6d41b1f5-03a0-4d00-80d8-35c782140319

I have Firefox 28 and all plug-ins are up to date. Also tried in Firefox safe mode but still crashed. 2 consistent sites that crash are DisneyMovieRewards.com and Cineplexstore.com although others will also crash. Crashes very frequently to the point I've started using IE sometimes. Research of the crash report suggested it was related to Trusteer Rapport. When I shut this security service down, Firefox has not crashed since. This is bank security software. Although it's been installed on my system for many months, the crashes only started about 2-3 weeks ago. Only changes I'm aware of are the updates to Firefox, not TR. TR log suggests 'something' was trying to take a screen capture of 'sensitive info'. Only sensitive info on those page sites are the user id's and passwords which I have saved in FF, accessible only by entering vault password. Some incompatibility between TR and the new FF vault password feature?

6d41b1f5-03a0-4d00-80d8-35c782140319 I have Firefox 28 and all plug-ins are up to date. Also tried in Firefox safe mode but still crashed. 2 consistent sites that crash are DisneyMovieRewards.com and Cineplexstore.com although others will also crash. Crashes very frequently to the point I've started using IE sometimes. Research of the crash report suggested it was related to Trusteer Rapport. When I shut this security service down, Firefox has not crashed since. This is bank security software. Although it's been installed on my system for many months, the crashes only started about 2-3 weeks ago. Only changes I'm aware of are the updates to Firefox, not TR. TR log suggests 'something' was trying to take a screen capture of 'sensitive info'. Only sensitive info on those page sites are the user id's and passwords which I have saved in FF, accessible only by entering vault password. Some incompatibility between TR and the new FF vault password feature?

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • iTunes Detector Plug-in
  • 5.1.30214.0
  • Google Update
  • VLC media player Web Plugin 2.1.3
  • Picasa plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Plug-in for detecting Nero Kwik Media.
  • BlackBerry WebSL Browser Plug-In
  • NPWLPG
  • Nitro PDF Plug-in for Firefox and Chrome
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-GB/

Extensions

  • Flash and Video Download 1.51 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com)
  • Freemake Video Downloader Plugin 1.0.0 (fmdownloader@gmail.com)
  • Freemake Youtube Download Button 1.0.0 (ytfmdownloader@gmail.com)
  • Norton Toolbar 2013.4.8.1 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Norton Vulnerability Protection 12.1.0.10 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Skype Click to Call 7.1.15383.6004 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 11-15-2013
  • driverDate2:
  • driverVersion: 9.18.10.3359
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140314220517
  • browser.startup.homepage: http://my.yahoo.com/?_bc=1
  • browser.startup.homepage_override.buildID: 20140314220517
  • browser.startup.homepage_override.mstone: 28.0
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 28.0
  • font.internaluseonly.changed: False
  • gfx.direct2d.disabled: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1395245273
  • places.history.expiration.transient_current_max_pages: 99449
  • plugin.disable_full_page_plugin_for_types: application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml,application/pdf
  • plugin.importedState: True
  • plugin.state.npbrowserplugin: 1
  • plugin.state.npitunes: 1
  • privacy.cpd.formdata: False
  • privacy.cpd.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1393243825

Misc

  • User JS: No
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5315 solutions 23470 answers

hello vDunninger, thanks for reporting with your crash ID. this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support

hello vDunninger, thanks for reporting with your crash ID. this kind of crash is caused by trusteer rapport, please see if you can solve it by updating that program to its latest version or else keep it disabled for the moment and contact trusteer's support: www.trusteer.com/support