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Firefox keeps crashing; I have tried all suggested fixes.

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Running Pentium 3.3 MgH, 2 G RAM, Windows 7 Ultimate 64 bit, AVAST Anti-virus/Internet Security Premier.. I cannot stop Firefox from crashing. I have tried all suggested fixes. It even crashes in Safe Mode. I am attending college online and cannot use IE, and Chrome takes up too much memory and processing speed for me to use it for any length of time. My school's online system is set up to be most compatible with Firefox. When I take tests, I have one chance only to finish the test. If Firefox crashes during my test, I must email the teacher and have them reset the test so that I can finish it. The crashing is completely random; it happens at all times and on different web pages. I have uninstalled and reinstalled with clean file (no former Firefox data imported). I did import some Chrome bookmarks. This did not start happening until 2 versions ago. Now it happens all the time. I need it to be fixed and I need it fixed now. Thank you.

Running Pentium 3.3 MgH, 2 G RAM, Windows 7 Ultimate 64 bit, AVAST Anti-virus/Internet Security Premier.. I cannot stop Firefox from crashing. I have tried all suggested fixes. It even crashes in Safe Mode. I am attending college online and cannot use IE, and Chrome takes up too much memory and processing speed for me to use it for any length of time. My school's online system is set up to be most compatible with Firefox. When I take tests, I have one chance only to finish the test. If Firefox crashes during my test, I must email the teacher and have them reset the test so that I can finish it. The crashing is completely random; it happens at all times and on different web pages. I have uninstalled and reinstalled with clean file (no former Firefox data imported). I did import some Chrome bookmarks. This did not start happening until 2 versions ago. Now it happens all the time. I need it to be fixed and I need it fixed now. Thank you.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 12.0 r0
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • 5.1.20913.0
  • Amazon MP3 Downloader Plugin 1.0.18
  • Sony Reader Application Detector Plugin
  • Yahoo Application State Plugin version 1.0.0.7
  • Reader Library Helper Plugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module

Application

  • Firefox 27.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
  • Support URL: https://support.mozilla.org/1/firefox/27.0.1/WINNT/en-US/

Extensions

  • avast! Online Security 9.0.2013.75 (wrc@avast.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) 82945G Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2772
  • adapterDeviceID2:
  • adapterDrivers: igdumd64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 9-23-2009
  • driverDate2:
  • driverVersion: 8.15.10.1930
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
  • browser.startup.homepage_override.buildID: 20140212131424
  • browser.startup.homepage_override.mstone: 27.0.1
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 27.0.1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1394941807
  • places.history.expiration.transient_current_max_pages: 53425
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 2
  • plugin.state.npdeployjava: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 10 Contributor
  • Moderator
3900 solutions 29437 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.
FredMcD
  • Top 10 Contributor
841 solutions 12341 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
cor-el
  • Top 10 Contributor
  • Moderator
12118 solutions 112638 answers

Note that you have avast! Online Security installed and this extension has been reported to cause issues.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
Note that you have avast! Online Security installed and this extension has been reported to cause issues. Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes