Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My recovery key is not working even after reseting it. How can i solve it

  • 1 reply
  • 2 have this problem
  • Last reply by cor-el

more options

I signed to my account but lost other device, so generate new key. This new generated key is still not working. Anny sugestion please?

Chosen solution

Unfortunately, "for your security", a new recovery key will not restore your old data.

In my opinion, Mozilla does not sufficiently emphasize the need to keep your key. I had to completely start over , when I reinstalled my OS etc. due to not saving my key to a flash drive as a text file.

I know this doesn't help, this was my experience Read this answer in context 👍 1

All Replies (1)

more options

Do you get an error when you try to set up Sync or is Sync just isn't working?

Try to remove the Weave folder in the Firefox profile folder and delete the prefs.js file to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the Firefox profile folder: