X
Tap here to go to the mobile version of the site.

Support Forum

My recovery key is not working even after reseting it. How can i solve it

Posted

I signed to my account but lost other device, so generate new key. This new generated key is still not working. Anny sugestion please?

I signed to my account but lost other device, so generate new key. This new generated key is still not working. Anny sugestion please?

Chosen solution

Unfortunately, "for your security", a new recovery key will not restore your old data.

In my opinion, Mozilla does not sufficiently emphasize the need to keep your key. I had to completely start over , when I reinstalled my OS etc. due to not saving my key to a flash drive as a text file.

I know this doesn't help, this was my experience Read this answer in context 1
cor-el
  • Top 10 Contributor
  • Moderator
15460 solutions 140017 answers

Helpful Reply

Do you get an error when you try to set up Sync or is Sync just isn't working?

Try to remove the Weave folder in the Firefox profile folder and delete the prefs.js file to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile.

You can use this button to go to the Firefox profile folder:

Do you get an error when you try to set up Sync or is Sync just isn't working? Try to remove the Weave folder in the Firefox profile folder and delete the prefs.js file to reset all prefs and maybe also delete the compatibility.ini file to reinitialize the profile. You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Preferences_not_saved