X
Tap here to go to the mobile version of the site.

Support Forum

My firefox has been invaded by somethinng called Save Pass and I can't get rid of it -- it's really interfering with my computer,.!!!! Help!!!

Posted

It has taken over the Firefox page and displays all sort of links in spite of my queries -- in fact, it's trying to interfere as I'm typing this. I tried to uninstall it but it won't uninstall. Am I angry? You betcha!

It has taken over the Firefox page and displays all sort of links in spite of my queries -- in fact, it's trying to interfere as I'm typing this. I tried to uninstall it but it won't uninstall. Am I angry? You betcha!

Chosen solution

Your System Details List shows the SavePass 1.1 extension. I don't about the Value Apps 1.7.0.0 extension.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Extensions that do not have a "Remove" button are installed by other software and are not under control of the Firefox extension manager.
Such globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or you need to uninstall this program via "Control Panel > Programs".

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 12.0 r0
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.9
  • VLC media player Web Plugin 2.1.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.7.148
  • 5.1.20913.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 27.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:27.0) Gecko/20100101 Firefox/27.0
  • Support URL: https://support.mozilla.org/1/firefox/27.0.1/WINNT/en-US/

Extensions

  • SavePass 1.1 ({35b99e9c-c431-0847-9eb1-e46440ac3b8a})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Value Apps 1.7.0.0 ({94cd2cc3-083f-49ba-a218-4cda4b4829fd})
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • MSN GamesBar 3.2.0.47 ({5e7c3693-318c-4f0f-9ff2-db485880944c}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) G33/G31 Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x29c2
  • adapterDeviceID2:
  • adapterDrivers: igdumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.23200
  • driverDate: 2-11-2008
  • driverDate2:
  • driverVersion: 7.14.10.1437
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • numTotalWindows: 2
  • webglRendererMessage: [u'tryNewerDriver', u'7.1500.1000.1666']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: http://feed.helperbar.com/?p=mKO_AwFzXIpYRbPPq_NcKDZkQXPy4TZR44LspvC9sb99JtP_8ppO11zBlE0vS1ZwdAtj3ITY7p8UF3JiagKfyOdhx5W1_CtG52mqW9o3TcU2UBypXpCLJdon5ut32ZLaB9A96OzTqOwVt6ul9qDU4-0O_ntc-ZY66SQ2IahPvsrwHrsfmQE7qp-EWFwq
  • browser.places.smartBookmarksVersion: 4
  • browser.search.update: False
  • browser.sessionstore.enabled: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
  • browser.startup.homepage_override.buildID: 20140212131424
  • browser.startup.homepage_override.mstone: 27.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 27.0.1
  • font.internaluseonly.changed: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1394490726
  • places.history.expiration.transient_current_max_pages: 26541
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1393791246

Misc

  • User JS: Yes
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
12918 solutions 118469 answers

Chosen Solution

Your System Details List shows the SavePass 1.1 extension. I don't about the Value Apps 1.7.0.0 extension.


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Extensions that do not have a "Remove" button are installed by other software and are not under control of the Firefox extension manager.
Such globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or you need to uninstall this program via "Control Panel > Programs".

Your System Details List shows the SavePass 1.1 extension. I don't about the Value Apps 1.7.0.0 extension. ----- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- Extensions that do not have a "Remove" button are installed by other software and are not under control of the Firefox extension manager.<br /> Such globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions. * https://developer.mozilla.org/en/Adding_Extensions_using_the_Windows_Registry Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or you need to uninstall this program via "Control Panel > Programs".

Question owner

I did try to get my internet provider to help but they were as useful as a screen door on a submarine. I'm now dealing with earthquake alerts -- really a threat here in Ohio.

I did try to get my internet provider to help but they were as useful as a screen door on a submarine. I'm now dealing with earthquake alerts -- really a threat here in Ohio.

Question owner

Thank you ever so much for your excellent help in getting rid of that mess. It looks like this old gal's blood pressure has actually returned to normal.

And I'll know what to do should it happen again -- crossing fingers.

Again thanks!!!!!

Kay

Thank you ever so much for your excellent help in getting rid of that mess. It looks like this old gal's blood pressure has actually returned to normal. And I'll know what to do should it happen again -- crossing fingers. Again thanks!!!!! Kay

Question owner

Thanks for your excellent help!!!! My BP is back to normal!

Thanks for your excellent help!!!! My BP is back to normal!

Question owner

Guess what? It's back and worse than ever -- it won't even allow me to install updates to anything, My next stop is to the computer dude.

Guess what? It's back and worse than ever -- it won't even allow me to install updates to anything, My next stop is to the computer dude.
cor-el
  • Top 10 Contributor
  • Moderator
12918 solutions 118469 answers

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Do a malware check with several malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware.<br> All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

Helpful Reply

I finally toddled off to my new computer dude and 98 bucks and a week later. Just got it back today and it's running just fine!!!!!

I finally toddled off to my new computer dude and 98 bucks and a week later. Just got it back today and it's running just fine!!!!!