Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Whenever Firefox crashes, it restarts with a second tab open that is neither my previous session nor my home page.

  • 2 replies
  • 1 has this problem
  • 28 views
  • Last reply by cor-el

more options

Within the past several months, Firefox has been crashing routinely. The main reason I have not switched browers is that Firefox is already customized the way I like it. However, recently, whenever Firefox crashes, if I take the option to restart, it restarts with two tabs open: 1.) the previous session recovery, as normal, and 2.) a second tab, containing a website that, once upon a time, Firefox had crashed while viewing. How do I get rid of this second tab? It is not my home page, and it is not my previous session. I can't figure out where it is coming from.

All Replies (2)

more options

How about keeping Firefox from crashing?

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

more options

I've noticed that your System Details List shows that you have modified preferences that were used in previous Firefox versions and that the current Firefox release no longer supports.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.