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Application Basics ------------------ Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0 Crash R

Posted

Unwanted blank add page opening my browser

Unwanted blank add page opening my browser

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy

Application

  • Firefox 28.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
  • Support URL: https://support.mozilla.org/1/firefox/28.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG SafeGuard toolbar 17.3.0.49 (avg@toolbar) (Inactive)
  • GoPhotoIt 1.6 (gophoto@gophoto.it) (Inactive)
  • qualitink 1.0.1 ({50c078f1-4117-4aad-852a-0b3bbfb46b18}) (Inactive)
  • RealPlayer Browser Record Plugin 15.0.6 ({0153E448-190B-4987-BDE1-F256CADA672F}) (Inactive)
  • Test Pilot 1.2.3 (testpilot@labs.mozilla.com) (Inactive)
  • Torntv 3 3.0 (trtv3@trtv.com) (Inactive)
  • Torntv V6.0 0.93.24 (e2fd07a6-e282-4f2e-8965-85565fcb6384@b69158e6-3c3b-476c-9d98-ae5838c5b707.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.1.7600.16385
  • driverDate: 11-28-2010
  • driverDate2:
  • driverVersion: 8.15.10.2253
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: google.com
  • browser.places.smartBookmarksVersion: 6
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140205162153
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20140205162153
  • browser.startup.homepage_override.mstone: 28.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 28.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL:
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1394279028
  • places.history.expiration.transient_current_max_pages: 78126
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.default_personal_cert: Select Automatically
  • security.mixed_content.block_active_content: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1390573099

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

Helpful Reply

hello, please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that adware isn't present in other places of your system as well.

Troubleshoot Firefox issues caused by malware

hello, please try these steps: # [[Reset Firefox – easily fix most problems|reset firefox]] (this will keep your bookmarks and passwords) # afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them. # finally run a full scan of your system with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] and [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] to make sure that adware isn't present in other places of your system as well. [[Troubleshoot Firefox issues caused by malware]]
cor-el
  • Top 10 Contributor
  • Moderator
17474 solutions 157940 answers

What page opens and when does this page open?

Is this when you start Firefox or when you click a button to open a new tab or the Home page?

You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program.

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs each time you start Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You can check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

You can delete the user.js file and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

See also:

What page opens and when does this page open? Is this when you start Firefox or when you click a button to open a new tab or the Home page? You can check the target line in the Firefox desktop shortcut (right-click: Properties) to make sure that nothing is appended after the path to the Firefox program. Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs each time you start Firefox. The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You can check its content with a plain text editor if you didn't create this file yourself. The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session. You can delete the user.js file and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. See also: *http://kb.mozillazine.org/Preferences_not_saved

Question owner

this problem occurs when i start firefox.

this problem occurs when i start firefox.
cor-el
  • Top 10 Contributor
  • Moderator
17474 solutions 157940 answers

Did you check the target line in the Firefox desktop shortcut?

Did you check the target line in the Firefox desktop shortcut?

Question owner

yes i did that but it did not work..

Application Basics
------------------
Name: Firefox
Version: 28.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Troubleshooter
Version: 1.1a
Enabled: true
ID: troubleshooter@mozilla.org
Name: AVG SafeGuard toolbar
Version: 17.3.0.49
Enabled: false
ID: avg@toolbar
Name: GoPhotoIt
Version: 1.6
Enabled: false
ID: gophoto@gophoto.it
Name: qualitink
Version: 1.0.1
Enabled: false
ID: {50c078f1-4117-4aad-852a-0b3bbfb46b18}
Name: RealPlayer Browser Record Plugin
Version: 15.0.6
Enabled: false
ID: {0153E448-190B-4987-BDE1-F256CADA672F}
Name: Test Pilot
Version: 1.2.3
Enabled: false
ID: testpilot@labs.mozilla.com
Name: Torntv 3
Version: 3.0
Enabled: false
ID: trtv3@trtv.com
Name: Torntv V6.0
Version: 0.93.24
Enabled: false
ID: e2fd07a6-e282-4f2e-8965-85565fcb6384@b69158e6-3c3b-476c-9d98-ae5838c5b707.com
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.newtab.url: google.com
browser.places.smartBookmarksVersion: 6
browser.sessionstore.upgradeBackup.latestBuildID: 20140306171728
browser.startup.homepage: http://www.google.com/
browser.startup.homepage_override.buildID: 20140306171728
browser.startup.homepage_override.mstone: 28.0
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 28.0
font.internaluseonly.changed: true
gfx.direct3d.last_used_feature_level_idx: 0
gfx.direct3d.prefer_10_1: true
keyword.URL:
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1394279028
places.history.expiration.transient_current_max_pages: 78126
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
print.printer_Microsoft_XPS_Document_Writer.print_command:
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false
print.printer_Microsoft_XPS_Document_Writer.print_duplex: 150773828
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50
print.printer_Microsoft_XPS_Document_Writer.print_plex_name:
print.printer_Microsoft_XPS_Document_Writer.print_resolution: 150736964
print.printer_Microsoft_XPS_Document_Writer.print_resolution_name:
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.default_personal_cert: Select Automatically
security.mixed_content.block_active_content: false
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1390573099
user.js Preferences
-------------------
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics
--------
Adapter Description: Intel(R) HD Graphics Family
Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Adapter RAM: Unknown
Device ID: 0x0116
Direct2D Enabled: true
DirectWrite Enabled: true (6.1.7600.16385)
Driver Date: 11-28-2010
Driver Version: 8.15.10.2253
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 10
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: direct2d
AzureContentBackend: direct2d
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.3
Version in use: 4.10.3
NSS
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSMIME
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSSSL
Expected minimum version: 3.15.5 Basic ECC
Version in use: 3.15.5 Basic ECC
NSSUTIL
Expected minimum version: 3.15.5
Version in use: 3.15.5
yes i did that but it did not work.. <pre><nowiki>Application Basics ------------------ Name: Firefox Version: 28.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:28.0) Gecko/20100101 Firefox/28.0 Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Troubleshooter Version: 1.1a Enabled: true ID: troubleshooter@mozilla.org Name: AVG SafeGuard toolbar Version: 17.3.0.49 Enabled: false ID: avg@toolbar Name: GoPhotoIt Version: 1.6 Enabled: false ID: gophoto@gophoto.it Name: qualitink Version: 1.0.1 Enabled: false ID: {50c078f1-4117-4aad-852a-0b3bbfb46b18} Name: RealPlayer Browser Record Plugin Version: 15.0.6 Enabled: false ID: {0153E448-190B-4987-BDE1-F256CADA672F} Name: Test Pilot Version: 1.2.3 Enabled: false ID: testpilot@labs.mozilla.com Name: Torntv 3 Version: 3.0 Enabled: false ID: trtv3@trtv.com Name: Torntv V6.0 Version: 0.93.24 Enabled: false ID: e2fd07a6-e282-4f2e-8965-85565fcb6384@b69158e6-3c3b-476c-9d98-ae5838c5b707.com Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.newtab.url: google.com browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140306171728 browser.startup.homepage: http://www.google.com/ browser.startup.homepage_override.buildID: 20140306171728 browser.startup.homepage_override.mstone: 28.0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 28.0 font.internaluseonly.changed: true gfx.direct3d.last_used_feature_level_idx: 0 gfx.direct3d.prefer_10_1: true keyword.URL: network.cookie.prefsMigrated: true places.database.lastMaintenance: 1394279028 places.history.expiration.transient_current_max_pages: 78126 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: 150773828 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 150736964 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 security.default_personal_cert: Select Automatically security.mixed_content.block_active_content: false storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1390573099 user.js Preferences ------------------- Your profile folder contains a user.js file, which includes preferences that were not created by Firefox. Graphics -------- Adapter Description: Intel(R) HD Graphics Family Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0116 Direct2D Enabled: true DirectWrite Enabled: true (6.1.7600.16385) Driver Date: 11-28-2010 Driver Version: 8.15.10.2253 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 10 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3 NSS Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSSMIME Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSSSL Expected minimum version: 3.15.5 Basic ECC Version in use: 3.15.5 Basic ECC NSSUTIL Expected minimum version: 3.15.5 Version in use: 3.15.5</nowiki></pre>

Modified by cor-el

kobe 441 solutions 5048 answers

Have you tried deleting the user.js file in the profile as explained in the How to fix preferences that won't save article.

Have you tried deleting the user.js file in the profile as explained in the [[How to fix preferences that won't save]] article.
cor-el
  • Top 10 Contributor
  • Moderator
17474 solutions 157940 answers

Helpful Reply

What is the content of the user.js file if you open this file in a text editor via the right-click context menu (Open With)?

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
What is the content of the user.js file if you open this file in a text editor via the right-click context menu (Open With)? You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)