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How to remove Superfish and Rotatemyad which have been (underhandedly) installed in Foxfire

  • 1 reply
  • 38 have this problem
  • 5 views
  • Last reply by cor-el

jdaniels42
jdaniels42
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An ad "popup" has injected itself into Foxfire. Bottom left corner of browser window is populated with an ad window. It floats the screen. With Google it seems to work but under Bing it stalls and scripts crash. Often the crashing browser. It's not an addon or extension but the net does have info on how to remove a similar addon. Perhaps their first version of this more malicious item. McAfee and ClamXAV don't see it. The only way to actually even identify it's source is to look at the Page Info, Media and look at the image locations. This article seems to describe the identical problem I've experience but no posted solution. http://stackoverflow.com/questions/18540776/shopping-guide-onlines-com-superfish-com-injected-script-into-firefox

An ad "popup" has injected itself into Foxfire. Bottom left corner of browser window is populated with an ad window. It floats the screen. With Google it seems to work but under Bing it stalls and scripts crash. Often the crashing browser. It's not an addon or extension but the net does have info on how to remove a similar addon. Perhaps their first version of this more malicious item. McAfee and ClamXAV don't see it. The only way to actually even identify it's source is to look at the Page Info, Media and look at the image locations. This article seems to describe the identical problem I've experience but no posted solution. http://stackoverflow.com/questions/18540776/shopping-guide-onlines-com-superfish-com-injected-script-into-firefox

Chosen solution

Clear the cache and cookies.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies":

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem

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All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Clear the cache and cookies.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies":

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem