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Firefox crashes constantly on my Macbook pro. It opens the start page during 7 seconds and then it crashes. Reinstall, del profile, empty cache did not help

  • 5 replies
  • 4 have this problem
  • 17 views
  • Last reply by Brechtje

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I cannot open Firefox anymore on my MacBook Pro. When I try to open Firefox, the start page appears during 7 seconds and then Firefox closes and opens a crash report. During these 7 seconds I can't use any button in Firefox. I deleted everything From firefox and Mozilla in my library and in my cache. After I did a reinstall from Firefox. But the problem keeps on existing.

I cannot open Firefox anymore on my MacBook Pro. When I try to open Firefox, the start page appears during 7 seconds and then Firefox closes and opens a crash report. During these 7 seconds I can't use any button in Firefox. I deleted everything From firefox and Mozilla in my library and in my cache. After I did a reinstall from Firefox. But the problem keeps on existing.

Chosen solution

You can check for corrupted and duplicate fonts and other font issues:

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All Replies (5)

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Can you start Firefox in Safe Mode by holding down the Shift/Options key?

Can you open Firefox with the about:blank page?


If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

If you can't open Firefox, see:

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Firefox opens only 7 seconds and in this period I cannot enter any command. This also happens when I try to open the safe mode via the crash report and via both other ways as you describe. I have time to type "about:blank" or to change the startup page.

bp-329f6b00-556f-4869-ba79-a59ec2140304

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I have -- no -- time to type "about:blank" or

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Chosen Solution

You can check for corrupted and duplicate fonts and other font issues:

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yessss…. found it on thexlab.com !

It was a problem with some fonts. The site helped me identifying the problem and how to resolve it.

Thanks for the hint !!