Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird hanging and freezing when opening or deleting email

  • 1 reply
  • 24 have this problem
  • Last reply by Matt

more options

I've had this issue of Thunderbird hanging (hourglass or hourglass/ finger) when trying to read/ open or especially deleting an email. Often I have to wait up to 30 seconds to delete because after I press "delete" it gets hung up with the hourglass. I don't have many addons- just the usual updaters, Java, Silverlight, Shockwave, etc. I do use Adblocker Plus and also use BitDefender for virus. I have read that BitDefender can cause some issues so it's actually disabled for the mail.

I have no tried to operate in SafeMode... I wouldn't know what to do with that info anyway and deleting any of these basic addons would seem to be counterproductive to general use, wouldn't it?

We only use this for general email use. Currently there are ~10 emails in the inbox and probably as much in each of 3 subfolders.

All Replies (1)

more options

You say you have disabled bit defender for email, but just as important with these sorts of blockages is to exclude the profile folder and it's children from on access scanning (whatever bit defender calls it)

The profile can be found by selecting troubleshooting information from the help menu (alt + H)

Safe mode is to try and determine is an add-on is the cause of the issue. If it is an add-on you need to contact the add-on author and see what they can do to correct the behavior.