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Cursor hangs and freezes during autosave in Gmail when composing or replying to a message

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Hello!

I reinstalled Windows 7 64 Bit Ultimate on a new SSD and migrated all data to a fresh install. I installed Firefox 27.0.1, and am having a new problem that I have never encountered.

I am typing this support question in the same browser, and the typing is fast, responsive, and overall normal.

However, when I go to Gmail, and compose a message, the autosave feature seems to go crazy, and saves every minute or so which I think is normal. The not normal thing is that when it does so in FF, the cursor freezes for about 5 seconds, and I don't see any text as I type. Eventually, all the letters in the sentence will catch up (about 25 seconds later), and invariably one or more is missing.

For troubleshooting, I have tried composing messages in IE 11, as well as the latest Opera Browser, and both work fine.

I have multiple YouTube accounts, and hence I prefer to use two different browsers for YouTube, so that I am not automatically logged in and out every time I want to send an email, etc.

Has anyone else experienced this problem and/or know a solution? Again, it is consistent only with Gmail in Firefox. Gmail works fine in every other browser (I won't use Chrome), and every other function (such as typing this email post) works fine in FireFox.

Hello! I reinstalled Windows 7 64 Bit Ultimate on a new SSD and migrated all data to a fresh install. I installed Firefox 27.0.1, and am having a new problem that I have never encountered. I am typing this support question in the same browser, and the typing is fast, responsive, and overall normal. However, when I go to Gmail, and compose a message, the autosave feature seems to go crazy, and saves every minute or so which I think is normal. The not normal thing is that when it does so in FF, the cursor freezes for about 5 seconds, and I don't see any text as I type. Eventually, all the letters in the sentence will catch up (about 25 seconds later), and invariably one or more is missing. For troubleshooting, I have tried composing messages in IE 11, as well as the latest Opera Browser, and both work fine. I have multiple YouTube accounts, and hence I prefer to use two different browsers for YouTube, so that I am not automatically logged in and out every time I want to send an email, etc. Has anyone else experienced this problem and/or know a solution? Again, it is consistent only with Gmail in Firefox. Gmail works fine in every other browser (I won't use Chrome), and every other function (such as typing this email post) works fine in FireFox.

Additional System Details

Installed Plug-ins

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  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 12.0 r0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
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  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
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  • Plugin for Wacom tablets.

Application

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  • Support URL: https://support.mozilla.org/1/firefox/27.0.1/WINNT/en-US/

Extensions

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Javascript

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Modified Preferences

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  • browser.cache.disk.smart_size.first_run: False
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  • browser.cache.disk.smart_size_cached_value: 358400
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  • browser.startup.homepage: http://www.bing.com/?pc=U223
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Misc

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  • Accessibility: Yes
guigs
  • Administrator
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1043 solutions 11412 answers

Hi chapmattman,

A new compose window in gmail sends a request to autosave after a pause in typing or after a given interval. Please try this test:

  1. Open up the gmail and open Web Developer > Debugger
  2. IN the Debugger that popped open, click on Console
  3. Open a compose window by the button or the "c" shortcut and just start typing
  4. See if you notice any errors when it starts to pause
  5. If you also click the gear and enable persistent logging, you can click on the network tab and watch the server requests as you type. Here you will see any delay visually when it stops you from typing.

If it is just a delay it could be the connection to that server. If there are any errors while you wait for the screen to display the typing definitely let google know. If you see other errors, we are happy to help.

Hi chapmattman, A new compose window in gmail sends a request to autosave after a pause in typing or after a given interval. Please try this test: # Open up the gmail and open Web Developer > Debugger # IN the Debugger that popped open, click on Console # Open a compose window by the button or the "c" shortcut and just start typing # See if you notice any errors when it starts to pause # If you also click the gear and enable persistent logging, you can click on the network tab and watch the server requests as you type. Here you will see any delay visually when it stops you from typing. If it is just a delay it could be the connection to that server. If there are any errors while you wait for the screen to display the typing definitely let google know. If you see other errors, we are happy to help.

Question owner

I tried the debugger, and Firefox crashes when I have debugger running and try to compose a message in Gmail.

Opera and IE 11 work perfectly for the same function.

Here is the crash information:

Accessibility: Active AdapterDeviceID: 0x1201 AdapterVendorID: 0x10de Add-ons: %7BF003DA68-8256-4b37-A6C4-350FA04494DF%7D:6.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:27.0.1,troubleshooter%40mozilla.org:1.1a,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:7.0.14735.1561 AvailablePageFile: 42858831872 AvailablePhysicalMemory: 22244122624 AvailableVirtualMemory: 2158428160 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 45875200 BreakpadReserveSize: 37748736 BuildID: 20140212131424 CrashTime: 1393962428 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1392602736 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1201, AdapterSubsysID: 23831462, AdapterDriverVersion: 9.18.13.3489 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 898678 StartupTime: 1393869905 SystemMemoryUsePercentage: 13 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: wyciwyg://1891/https://mail.google.com/_/scs/mail-static/_/js/k=gmail.main.en.2uwcEiYbY0w.O/m=m_i,t,it/am=OCMOBvn39kJxhq_0QbX__rfdJcVOfo_Ov_MEoIC9mv9m_w_4B_hB-XEC/rt=h/d=1/rs=AItRSTM_PYDDY_8wD9-cVbkSwcxkoCXJ7Q User32BeforeBlocklist: 1 Vendor: Mozilla Version: 27.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

I tried the debugger, and Firefox crashes when I have debugger running and try to compose a message in Gmail. Opera and IE 11 work perfectly for the same function. Here is the crash information: Accessibility: Active AdapterDeviceID: 0x1201 AdapterVendorID: 0x10de Add-ons: %7BF003DA68-8256-4b37-A6C4-350FA04494DF%7D:6.5,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:27.0.1,troubleshooter%40mozilla.org:1.1a,%7B82AF8DCA-6DE9-405D-BD5E-43525BDAD38A%7D:7.0.14735.1561 AvailablePageFile: 42858831872 AvailablePhysicalMemory: 22244122624 AvailableVirtualMemory: 2158428160 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 45875200 BreakpadReserveSize: 37748736 BuildID: 20140212131424 CrashTime: 1393962428 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1392602736 IsGarbageCollecting: 1 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x1201, AdapterSubsysID: 23831462, AdapterDriverVersion: 9.18.13.3489 D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ WebGL? EGL? EGL+ GL Context? GL Context+ WebGL+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 898678 StartupTime: 1393869905 SystemMemoryUsePercentage: 13 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: wyciwyg://1891/https://mail.google.com/_/scs/mail-static/_/js/k=gmail.main.en.2uwcEiYbY0w.O/m=m_i,t,it/am=OCMOBvn39kJxhq_0QbX__rfdJcVOfo_Ov_MEoIC9mv9m_w_4B_hB-XEC/rt=h/d=1/rs=AItRSTM_PYDDY_8wD9-cVbkSwcxkoCXJ7Q User32BeforeBlocklist: 1 Vendor: Mozilla Version: 27.0.1 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IP] : 2 : 3 : MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IPv6] : 2 : 2 : MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll RSVP TCPv6 Service Provider : 2 : 1 : RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP UDPv6 Service Provider : 2 : 2 : RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

Helpful Reply

Thanks edward, but I am looking to continue using the browser based experience. I may just have to go to IE 100% since Mozilla just hangs. Too bad I liked a lot of the FireFox experience.

Thanks edward, but I am looking to continue using the browser based experience. I may just have to go to IE 100% since Mozilla just hangs. Too bad I liked a lot of the FireFox experience.

Question owner

For now I've switched to Aurora. It doesn't really solve the problem of Firefox 27.0.0.1 working, but it does work and suits my needs.

Best, chapman

For now I've switched to Aurora. It doesn't really solve the problem of Firefox 27.0.0.1 working, but it does work and suits my needs. Best, chapman