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Firefox crashes

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Firefox 28 Will not start in Windows 8 Touch Mode, crashes at splash screen Specs: Win 8.1 Pro x84 Pentium 4 @3.06GHz. 1.5 GB RAM 1TB HDD Antimalware Service: Windows Defender and Malwarebytes(currently closed)

Firefox 28 Will not start in Windows 8 Touch Mode, crashes at splash screen Specs: Win 8.1 Pro x84 Pentium 4 @3.06GHz. 1.5 GB RAM 1TB HDD Antimalware Service: Windows Defender and Malwarebytes(currently closed)

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.3; rv:28.0) Gecko/20100101 Firefox/28.0

More Information

Andrew
  • Moderator
321 solutions 4041 answers

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
  2. In that text field, enter %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field. #In that text field, enter %APPDATA% and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.