Firefox 28 Will not start in Windows 8 Touch Mode, crashes at splash screen Specs: Win 8.1 Pro x84 Pentium 4 @3.06GHz. 1.5 GB RAM 1TB HDD Antimalware Service: Windows Defender and Malwarebytes(currently closed)
Additional System Details
- Shockwave Flash 12.0 r0
- User Agent: Mozilla/5.0 (Windows NT 6.3; rv:28.0) Gecko/20100101 Firefox/28.0
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
- In that text field, enter %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.