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When I upgraded to v24.3.0 all my saved email, in custom folders, vanished. The folders are still there, but empty. How do I recover the missing email?

  • 6 replies
  • 5 have this problem
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  • Last reply by guigs

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Name Thunderbird Version 24.3.0 User Agent Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.3.0 Profile Folder (Local drive) Application Build ID 20140131124303

All Replies (6)

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HI cromerd57,

Please look for your Thunderbird profile folder. Please also see these troubleshooting steps: http://kb.mozillazine.org/Disappearing_mail

If you have any other questions, we are happy to help.

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What do you mean with 'custom folders'? What is your account type?

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I found the profile & read Disappearing_Mail article. I went into a profile folder and all the custom (sub-folders I created) were listed there in ukyjhjme.default folder. Each folder had a 2nd line of the same name with .msf. I expanded the prefs.zal folder and about 2 dozen user_prefs were there, including the ones the instructions told us to look for. That's where I got lost & couldn't follow the instruction on what to do. I am not that technical.

Can you help?
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I use a pop mail account through Cox Communications. Thunderbird loads with Inbox, Sent, Trash, Spam, Archives & Junk. What I call custom folders are sub-folders of the email address that I create to categorize mail I save. for example Vacation, Internet Orders, Complaints, etc. After upgrading to v24.3.0 the folders were still there but the email were gone.

I found the profile & read Disappearing_Mail article. I went into a profile folder and all the custom (sub-folders I created) were listed there in ukyjhjme.default folder. Each folder had a 2nd line of the same name with .msf. I expanded the prefs.zal folder and about 2 dozen user_prefs were there, including the ones the instructions told us to look for. That's where I got lost & couldn't follow the instruction on what to do. I am not that technical.

Can you help?

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Not sure what article or prefs you're talking about, please provide a link.

Looking in your profile folder, the files without a file extension are the ones containing the mail. So you should have e.g. a file 'Vacation' there.

Close Thunderbird and open 'Vacation' with a text editor. Do you see your messages?

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How to recover the missing email can be done a few ways- you can copy the profile and import it into a new profile. http://kb.mozillazine.org/Profile_backup

If the messages have just been deleted you can try this extension http://kb.mozillazine.org/Undelete_a_message

I hope it has not been too long. Ask another question to get more people to look at it if this is still not helpful.