Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox 27.0 will not allow me to have access to my web interface on my xerox 8560 mpf printer.

  • 1 reply
  • 5 have this problem
  • 12 views
  • Last reply by cor-el

ecrossh
ecrossh
more options

I believe the loss of connectivity occurred during the firefox upgrade since I was able to address the printer's web interface earlier. The complete error message is

Secure Connection Failed

An error occurred during a connection to 192.168.10.102. Peer was unable to decrypt an SSL record it received. (Error code: ssl_error_decryption_failed_alert) 

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.
I believe the loss of connectivity occurred during the firefox upgrade since I was able to address the printer's web interface earlier. The complete error message is Secure Connection Failed An error occurred during a connection to 192.168.10.102. Peer was unable to decrypt an SSL record it received. (Error code: ssl_error_decryption_failed_alert) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There have been issues reported caused by using some SSL cipher suites that aren't working properly with some servers.

A possibility to test this is to disable all SSL cipher suites on the about:config page (i.e. toggle security.ssl3.* prefs that are true to false) and enable one at the time to see if you can find the culprit and keep this suite disabled and reset the other cipher suites or possibly continue testing to see which ciphers work with this server.

Do a hard refresh of the tab with this not working page via "Ctrl+F5" or "Ctrl+Shift+R" after each change.