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Firefox crashes

Posted

Crashes out when opening any Vine. whether its embedded or on a fresh page. I don't have any malware, i scanned last week with MBAM and the crash was happening then. It does it in FF safe mode too. No bitguard or any pup. plugins up to date. FF up to date, Windows 8.1 fully up to date. GPU drivers up to date. No security software whatsoever. I work in IT so I'm just very careful what I click on.

Crash ids:

bp-8c6ddc4d-41f4-4890-8951-0f7a82140218 bp-f4dcccd2-69d0-4f21-a977-bc3772140218 bp-5d1ee4c6-4122-43b2-a2f8-27a7d2140218

Crashes out when opening any Vine. whether its embedded or on a fresh page. I don't have any malware, i scanned last week with MBAM and the crash was happening then. It does it in FF safe mode too. No bitguard or any pup. plugins up to date. FF up to date, Windows 8.1 fully up to date. GPU drivers up to date. No security software whatsoever. I work in IT so I'm just very careful what I click on. Crash ids: bp-8c6ddc4d-41f4-4890-8951-0f7a82140218 bp-f4dcccd2-69d0-4f21-a977-bc3772140218 bp-5d1ee4c6-4122-43b2-a2f8-27a7d2140218

Chosen solution

ok, yes it seems to be a known issue for this series of sound cards when a certain kind of audio format is played-back through html5 audio. mozilla's developers are working on a fix for it, which should currently already be present in firefox nightly - for details you can also refer to bug #970147.

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • Shockwave Flash 11.8 r800
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 27.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
  • Support URL: https://support.mozilla.org/1/firefox/27.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.4.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • British English Dictionary 1.19.1 (en-GB@dictionaries.addons.mozilla.org)
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • FlashGot 1.5.5.97 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34})
  • Session Manager 0.8.0.8 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 6900 Series
  • adapterDescription2: Intel(R) HD Graphics 4000
  • adapterDeviceID: 0x6719
  • adapterDeviceID2: 0x0162
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterRAM: 2048
  • adapterRAM2: Unknown
  • adapterVendorID: 0x1002
  • adapterVendorID2: 0x8086
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 12-6-2013
  • driverDate2: 12-18-2013
  • driverVersion: 13.251.0.0
  • driverVersion2: 10.18.10.3379
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6900 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 10
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.useDBForOrder: True
  • browser.sessionstore.restore_on_demand: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140212131424
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20140212131424
  • browser.startup.homepage_override.mstone: 27.0.1
  • browser.tabs.autoHide: False
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 27.0.1
  • font.internaluseonly.changed: True
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729; .NET4.0C)
  • gfx.direct3d.checkDX10: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1392749814
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 139557272
  • places.last_vacuum: 1298055234
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npappdetector: 0
  • plugin.state.npdeployjava: 0
  • plugin.state.nppl: 0
  • plugin.state.nprpjplug: 0
  • plugin.state.npwlpg: 0
  • privacy.cpd.cookies: False
  • privacy.cpd.extensions-sessionmanager: False
  • privacy.donottrackheader.enabled: True
  • privacy.item.offlineApps: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.enable_ssl3: True
  • security.enable_tls: True
  • security.warn_entering_secure: False
  • security.warn_entering_weak: True
  • security.warn_leaving_secure: False
  • security.warn_submit_insecure: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1390777088

Misc

  • User JS: Yes
  • Accessibility: No
philipp
  • Top 10 Contributor
  • Moderator
2924 solutions 13661 answers

hello dogigniter, what kind of sound card does your pc have built-in?

hello dogigniter, what kind of sound card does your pc have built-in?
cor-el
  • Top 10 Contributor
  • Moderator
12120 solutions 112665 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

You can try to set the Boolean pref media.windows-media-foundation.enabled to false on the about:config page to disable the built-in HTML5 media player.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- You can try to set the Boolean pref <b>media.windows-media-foundation.enabled</b> to <i>false</i> on the <b>about:config</b> page to disable the built-in HTML5 media player.

Question owner

Philipp: Creative XFi Extreme 5.1 Gaming Edition I think.. I do have an onboard 5.1 too but never used it - would guess its a Realtek of some description..

Core-el: Thanks I'll try that later when I am in front of the machine

Philipp: Creative XFi Extreme 5.1 Gaming Edition I think.. I do have an onboard 5.1 too but never used it - would guess its a Realtek of some description.. Core-el: Thanks I'll try that later when I am in front of the machine
philipp
  • Top 10 Contributor
  • Moderator
2924 solutions 13661 answers

Chosen Solution

ok, yes it seems to be a known issue for this series of sound cards when a certain kind of audio format is played-back through html5 audio. mozilla's developers are working on a fix for it, which should currently already be present in firefox nightly - for details you can also refer to bug #970147.

ok, yes it seems to be a known issue for this series of sound cards when a certain kind of audio format is played-back through html5 audio. mozilla's developers are working on a fix for it, which should currently already be present in firefox nightly - for details you can also refer to [https://bugzilla.mozilla.org/show_bug.cgi?id=970147 bug #970147].

Question owner

Awesome, I like known issues!

Will download nightly build later and test, thanks!

Awesome, I like known issues! Will download nightly build later and test, thanks!

Question owner

Nightly build works - thanks guys

Nightly build works - thanks guys