i can't open mozilla in my laptop HP Probook4530s windows 7
i was using mozilla suddenly popped-up latest vesion available i downloaded but when click the run button then after installing when i again clicked in taskbar menu then it never opened; i've tried google troubleshooting like mozilla.exe deletion from end process; then tried also from start menu with %appdata... etc. but no way, failed, i'm disappointed a lot my favorite browser lost . i am irritated with not opening even the button pls. help me . writing from Bangladesh is there any body help me ?
Additional System Details
- User Agent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.107 Safari/537.36
Try this out, it may be help you :- https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems
If you get a pop-up message asking to update then such a message is likely a scam and you should never respond to such an alert to avoid getting infected with malware.
You should only update Firefox via "Help > About" or by downloading and installing Firefox from the Mozilla server and never via a pop-up or link on a web page.
Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
- Malwarebytes' Anti-Malware:
- Microsoft Safety Scanner:
- Windows Defender: Home Page:
- Spybot Search & Destroy:
- Kasperky Free Security Scan:
You can also do a check for a rootkit infection with TDSSKiller.
- Anti-rootkit utility TDSSKiller:
- "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked