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updating from v 26 to v 27 firefox wont start again even in safe mode

Posted

this is what i get

XML Parsing Error: undefined entity Location: chrome://mozapps/content/extensions/update.xul Line Number 14, Column 1:<wizard <="" ^="" id="updateWizard" p=""></wizard>

i have to revert back to v 26

please advice

this is what i get XML Parsing Error: undefined entity Location: chrome://mozapps/content/extensions/update.xul Line Number 14, Column 1:<wizard id="updateWizard" ^ i have to revert back to v 26 please advice

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Installed Plug-ins

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  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
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  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0

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cor-el
  • Top 10 Contributor
  • Moderator
12017 solutions 111660 answers

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

Download a fresh Firefox copy and save the file to the desktop.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. Download a fresh Firefox copy and save the file to the desktop. *Firefox 27: http://www.mozilla.org/en-US/firefox/all.html If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. *Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you lose personal data like bookmarks and passwords from profiles of other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox. If you keep having problems then also create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Question owner

Sir
thank you for your reply
before posting my question i have uninstalled version 26 several times and completely delete firefox folder.
After installing version 27 will not start and display this in a small window :
XML Parsing Error: undefined entity
Location: chrome://mozapps/content/extensions/update.xul
Line Number 14, Column 1:<wizard <br="" id="updateWizard"> ^
Cannot even start in safe mode
I have Lenovo G550 laptop running win XP SP3
I have also try v 27.01 but same problem
please advice </wizard>

Sir<br /> thank you for your reply<br /> before posting my question i have uninstalled version 26 several times and completely delete firefox folder.<br /> After installing version 27 will not start and display this in a small window :<br /> XML Parsing Error: undefined entity<br /> Location: chrome://mozapps/content/extensions/update.xul<br /> Line Number 14, Column 1:<wizard id="updateWizard"<br /> ^<br /> Cannot even start in safe mode<br /> I have Lenovo G550 laptop running win XP SP3<br /> I have also try v 27.01 but same problem<br /> please advice

Modified by cor-el

aniyael 1 solutions 6 answers

Helpful Reply

I couldn't open v27 and used 26, hoping that the next version will solve the problem . 27 just didn't open, with no fault message. The message mentioned above appeared with v28. So I'm back with v26...

I couldn't open v27 and used 26, hoping that the next version will solve the problem . 27 just didn't open, with no fault message. The message mentioned above appeared with v28. So I'm back with v26...