X
Tap here to go to the mobile version of the site.

Support Forum

Need to move my Firefox account to a new computer and take my ant.com videos with me but can't see how to do it. I am not very computer literate

Posted

Hi, I have read and re-read about moving profiles and backing up profiles and I have got myself very confused. I tried to use Mozbackup but when I restored on my new computer and the Firefox I had previously installed was empty. i know i am doing something stupid but if somebody could tell me in simple terms what to do I would be very grateful. I am migrating from Windows 7 to Windows 8. Many thanks for any help.

Hi, I have read and re-read about moving profiles and backing up profiles and I have got myself very confused. I tried to use Mozbackup but when I restored on my new computer and the Firefox I had previously installed was empty. i know i am doing something stupid but if somebody could tell me in simple terms what to do I would be very grateful. I am migrating from Windows 7 to Windows 8. Many thanks for any help.

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.76 Safari/537.36

More Information

Application Basics
------------------
Name: Firefox
Version: 27.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:27.0) Gecko/20100101 Firefox/27.0
Crash Reports for the Last 3 Days
---------------------------------
All Crash Reports
Extensions
----------
Name: Ant Video Downloader
Version: 2.4.7.16
Enabled: true
ID: anttoolbar@ant.com
Name: avast! Online Security
Version: 9.0.2013.75
Enabled: true
ID: wrc@avast.com
Name: AccelerateTab
Version: 1.4.1
Enabled: false
ID: speeddial@instair.net
Important Modified Preferences
------------------------------
accessibility.typeaheadfind: true
browser.cache.disk.capacity: 512000
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 1048576
browser.cache.memory.capacity: 65536
browser.history_expire_days.mirror: 180
browser.places.importBookmarksHTML: false
browser.places.smartBookmarksVersion: 4
browser.search.param.yahoo-fr: chr-greentree_ff&ilc=12&type=198484
browser.search.useDBForOrder: true
browser.sessionstore.max_tabs_undo: 0
browser.sessionstore.max_windows_undo: 0
browser.sessionstore.privacy_level: 2
browser.sessionstore.resume_from_crash: false
browser.sessionstore.upgradeBackup.latestBuildID: 20140127194636
browser.startup.homepage: http://www.telegraph.co.uk/?source=refresh#source=refresh|http://www.dailymail.co.uk/home/index.html|http://uk.news.yaho
browser.startup.homepage_override.buildID: 20140127194636
browser.startup.homepage_override.mstone: 27.0
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 27.0
font.size.variable.x-western: 18
gfx.blacklist.suggested-driver-version: 10.6
keyword.URL:
network.cookie.cookieBehavior: 1
network.cookie.prefsMigrated: true
network.http.max-connections: 48
network.http.max-connections-per-server: 16
network.http.max-persistent-connections-per-proxy: 16
network.http.max-persistent-connections-per-server: 8
network.http.pipelining.maxrequests: 8
network.http.request.max-start-delay: 0
places.database.lastMaintenance: 1392142231
places.history.expiration.transient_current_max_pages: 73721
places.history.expiration.transient_optimal_database_size: 117952020
places.last_vacuum: 1298404041
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.expose_full_path: true
plugin.importedState: true
plugin.state.java: 0
plugin.state.np32dsw: 0
plugin.state.npctrl: 0
plugin.state.npdeployjava: 0
plugin.state.npgoogleupdate: 0
plugin.state.npitunes: 0
plugin.state.np-mswmp: 0
plugin.state.npolw: 0
plugin.state.nppdf: 0
plugin.state.nppicasa: 0
plugin.state.npqtplugin: 0
plugin.state.npsitesafety: 0
print.print_printer: Lexmark 3600-4600 Series
print.printer_Lexmark_3600-4600_Series.print_bgcolor: false
print.printer_Lexmark_3600-4600_Series.print_bgimages: false
print.printer_Lexmark_3600-4600_Series.print_command:
print.printer_Lexmark_3600-4600_Series.print_downloadfonts: false
print.printer_Lexmark_3600-4600_Series.print_edge_bottom: 0
print.printer_Lexmark_3600-4600_Series.print_edge_left: 0
print.printer_Lexmark_3600-4600_Series.print_edge_right: 0
print.printer_Lexmark_3600-4600_Series.print_edge_top: 0
print.printer_Lexmark_3600-4600_Series.print_evenpages: true
print.printer_Lexmark_3600-4600_Series.print_footercenter:
print.printer_Lexmark_3600-4600_Series.print_footerleft: &PT
print.printer_Lexmark_3600-4600_Series.print_footerright: &D
print.printer_Lexmark_3600-4600_Series.print_headercenter:
print.printer_Lexmark_3600-4600_Series.print_headerleft: &T
print.printer_Lexmark_3600-4600_Series.print_headerright: &U
print.printer_Lexmark_3600-4600_Series.print_in_color: true
print.printer_Lexmark_3600-4600_Series.print_margin_bottom: 0.5
print.printer_Lexmark_3600-4600_Series.print_margin_left: 0.5
print.printer_Lexmark_3600-4600_Series.print_margin_right: 0.5
print.printer_Lexmark_3600-4600_Series.print_margin_top: 0.5
print.printer_Lexmark_3600-4600_Series.print_oddpages: true
print.printer_Lexmark_3600-4600_Series.print_orientation: 0
print.printer_Lexmark_3600-4600_Series.print_page_delay: 50
print.printer_Lexmark_3600-4600_Series.print_pagedelay: 500
print.printer_Lexmark_3600-4600_Series.print_paper_data: 1
print.printer_Lexmark_3600-4600_Series.print_paper_height: 11.00
print.printer_Lexmark_3600-4600_Series.print_paper_size_type: 0
print.printer_Lexmark_3600-4600_Series.print_paper_size_unit: 0
print.printer_Lexmark_3600-4600_Series.print_paper_width: 8.50
print.printer_Lexmark_3600-4600_Series.print_reversed: false
print.printer_Lexmark_3600-4600_Series.print_scaling: 1.00
print.printer_Lexmark_3600-4600_Series.print_shrink_to_fit: true
print.printer_Lexmark_3600-4600_Series.print_to_file: false
print.printer_Lexmark_3600-4600_Series.print_unwriteable_margin_bottom: 0
print.printer_Lexmark_3600-4600_Series.print_unwriteable_margin_left: 0
print.printer_Lexmark_3600-4600_Series.print_unwriteable_margin_right: 0
print.printer_Lexmark_3600-4600_Series.print_unwriteable_margin_top: 0
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.default_personal_cert: Select Automatically
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
security.warn_viewing_mixed: false
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1392142272
user.js Preferences
-------------------
Your profile folder contains a user.js file, which includes preferences that were not created by Firefox.
Graphics
--------
Adapter Description: AMD M880G with ATI Mobility Radeon HD 4200
Adapter Drivers: atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 336
ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 300
Device ID: 0x9712
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 10.6 or newer.
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 7-2-2009
Driver Version: 8.632.0.0
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 9
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (AMD M880G with ATI Mobility Radeon HD 4200 Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSMIME
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSSSL
Expected minimum version: 3.15.4 Basic ECC
Version in use: 3.15.4 Basic ECC
NSSUTIL
Expected minimum version: 3.15.4
Version in use: 3.15.4

cor-el
  • Top 10 Contributor
  • Moderator
12532 solutions 115578 answers

Files that you have downloaded via an extension are not stored in the Firefox profile folder, but elsewhere on the computer in the folder where you have saved them and you need to backup that folder and possibly other folders with data that you want to keep for the new computer.

Files that you have downloaded via an extension are not stored in the Firefox profile folder, but elsewhere on the computer in the folder where you have saved them and you need to backup that folder and possibly other folders with data that you want to keep for the new computer. *https://support.mozilla.org/kb/Downloads+window

Question owner

Thank you so much for the super fast response. I am a lot slower at doing what you suggest than you are at telling me what I should do. I need more experience.

So I have found my data and now I need to get it onto my new laptop which is no problem because I will

Thank you so much for the super fast response. I am a lot slower at doing what you suggest than you are at telling me what I should do. I need more experience. So I have found my data and now I need to get it onto my new laptop which is no problem because I will

Question owner

Sorry fingers slipped. I will put the data onto an external drive and move it across but how will i associate it with my Firefox and Ant.com ?

Thank you cor-el for any help

jamesdee

Sorry fingers slipped. I will put the data onto an external drive and move it across but how will i associate it with my Firefox and Ant.com ? Thank you cor-el for any help jamesdee