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how do i solve plugin crashes

Posted

i always crash my plugind and get a (!) sign in the middle of the screen.. it always happens on flash plugins or unity plugins and such graphical plugins

i always crash my plugind and get a (!) sign in the middle of the screen.. it always happens on flash plugins or unity plugins and such graphical plugins

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Unity Player 4.2.2f1
  • 5.1.20913.0
  • iTunes Detector Plug-in
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • HeroEngine Web Client
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
  • VLC media player Web Plugin 2.0.2
  • IGG Web3d Updater
  • JoyConect Game Shell
  • NPWLPG
  • SOE Web Installer
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • Windows Activation Technologies Plugin for Mozilla
  • Office Live Update v1.4

Application

  • Firefox 27.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:27.0) Gecko/20100101 Firefox/27.0
  • Support URL: https://support.mozilla.org/1/firefox/27.0/WINNT/nl/

Extensions

  • Adblock Plus 2.4.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • BasicServe 1.0 ({740B3FD5-4483-469D-BE7F-8555B153BD04})
  • Google Translator for Firefox 2.1.0.3 (translator@zoli.bod)
  • QuickShare Widget 1.1 ({eb5267d2-54c1-4d95-a0dc-db44d392183a})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • New tab 5.0.0.10720 ({BAB3307A-A1CE-D0B4-0112-47BF70236CE8}) (Inactive)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)
  • Savevid 1.0.0.980 (firefox@savevid.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 5450
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
  • adapterDrivers: aticfx32 aticfx32 aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 8-30-2013
  • driverDate2:
  • driverVersion: 13.152.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 5450 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.enabled: True
  • browser.sessionstore.max_tabs_undo: 0
  • browser.sessionstore.max_windows_undo: 0
  • browser.sessionstore.upgradeBackup.latestBuildID: 20140127194636
  • browser.startup.homepage: http://www.search.ask.com/?o=APN10647A&gct=hp&d=405-0&v=a9397-124&t=4
  • browser.startup.homepage_override.buildID: 20140127194636
  • browser.startup.homepage_override.mstone: 27.0
  • browser.tabs.warnOnClose: False
  • dom.allow_XUL_XBL_for_file: False
  • dom.max_chrome_script_run_time: 0
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 27.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • keyword.URL: http://dts.search.ask.com/sr?src=ffb&gct=ds&appid=0&systemid=405&v=a9397-124&apn_dtid=BND405&apn_ptnrs=AG8&apn_uid=7236143748514319&o=APN10647&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1391893997
  • places.history.expiration.transient_current_max_pages: 80511
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • plugin.state.npgeplugin: 0
  • plugin.state.npnxgameus: 0
  • plugin.state.nppandowebplugin: 0
  • plugin.state.nprun3d: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • security.warn_viewing_mixed.show_once: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1390152389

Misc

  • User JS: Yes
  • Accessibility: No
user669794 59 solutions 672 answers

Helpful Reply

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages:

(See this Adobe blog post for technical details about Flash protected mode.)

Please tell us if this helped!

Crashes or other problems with certain multimedia content in Firefox (such as Youtube videos and Flash animations or games) can often be resolved by performing the steps in these Knowledge Base articles: * [[Flash Plugin - Keep it up to date and troubleshoot problems]] * [[Flash 11.3 crashes]] * [[Flash 11.3 doesn't load video in Firefox]] On Windows Vista and above, you can disable Flash protected mode by following the instructions on these pages: * http://forums.adobe.com/thread/1018071#TemporaryWorkaround * http://kb.mozillazine.org/Flash#Disabling_Protected_Mode_in_Flash_11.3 (See [http://blogs.adobe.com/asset/2012/06/inside-flash-player-protected-mode-for-firefox.html this Adobe blog post] for technical details about Flash protected mode.) Please tell us if this helped!
FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

Helpful Reply

did you know you have two Adobe Shockwave for Director programs? What you could do is remove both, then go to Adobe.com and install the latest version.

did you know you have two '''Adobe Shockwave for Director''' programs? What you could do is remove both, then go to Adobe.com and install the latest version.

Question owner

and i also have a problem that firefox suddenly shuts off after a while and refresh

and i also have a problem that firefox suddenly shuts off after a while and refresh

Question owner

i havent done it yet but befor i do do i need to, and if so what is it completely called and how do i reinstall them?

i havent done it yet but befor i do do i need to, and if so what is it completely called and how do i reinstall them?

Question owner

also done 2 of the 3 steps told by the first replier but that doesnt help that much

also done 2 of the 3 steps told by the first replier but that doesnt help that much
Diego Victor 658 solutions 4175 answers

Did you try disable the hardware acceleration?

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

As FredMcD said you have two(I saw three) flash player installed, try remove it and get a new version:

Also:

When Firefox Crash you dont see any message?

Did you try disable the hardware acceleration? Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps: *Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options. *In the Firefox options window click the ''Advanced'' tab, then select "General". *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox. *Now, restart Firefox and see if the problems persist. Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] As FredMcD said you have two(I saw three) flash player installed, try remove it and get a new version: *[https://support.mozilla.org/en-US/kb/disable-or-remove-add-ons Disable or remove Add-ons] *[http://get.adobe.com/flashplayer/ Flash Player] Also: *[http://www.mozilla.org/en-US/plugincheck/ Check plugins] *[https://support.mozilla.org/en-US/kb/remove-recent-browsing-search-and-download-history Clear recent history] *[https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem Create a screenshot of the problem] When Firefox Crash you dont see any message?

Modified by Diego Victor

FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

Every step you take gets you closer to what you want.

Every step you take gets you closer to what you want.
FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

Firefox > Add-ons > Plugins. Look for, and remove these plugins;

Adobe Shockwave for Director Netscape plug-in, version 11.6.8.638
Adobe Shockwave for Director Netscape plug-in, version 11.6.5.635
Adobe Shockwave for Director Netscape plug-in, version 11.5

After, restart Firefox. Then go to Adobe.com and get the current Adobe Shockwave Player or Adobe Flash Player.

'''''Firefox > Add-ons > Plugins'''''. Look for, and remove these plugins;<BR><BR> Adobe Shockwave for Director Netscape plug-in,''' version 11.6.8.638'''<BR> Adobe Shockwave for Director Netscape plug-in,''' version 11.6.5.635'''<BR> Adobe Shockwave for Director Netscape plug-in, '''version 11.5'''<BR><BR> After, restart Firefox. Then go to '''''Adobe.com''''' and get the current '''''[http://get.adobe.com/shockwave/ Adobe Shockwave Player]''''' or '''''[http://get.adobe.com/flashplayer/ Adobe Flash Player]'''''.

Question owner

again wich do i need to delete so idont delete the wrong one

again wich do i need to delete so idont delete the wrong one

Question owner

oh to soon i didnt know you gave awnser already

oh to soon i didnt know you gave awnser already

Question owner

how do i remove plugins? there is no remove option

how do i remove plugins? there is no remove option

Question owner

oh and btw yes i do see a message but forget to report the issue everytime.. i also sometimes only get a ! in the middle of the screen for no clear reason

oh and btw yes i do see a message but forget to report the issue everytime.. i also sometimes only get a ! in the middle of the screen for no clear reason
FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

Okay. Most plugins are programs that Firefox finds on your system. Here is how to work with them.

1) Firefox > Add-ons > Plugins. From here find the plugin. At the far right there is a selector. You can select Ask to Activate or Never Activate.

2) To remove the plugin completely, Close Firefox. Then Windows > Start > Control Panel > Programs > Remove Programs. Look for the programs you want to remove, and remove them.

After, it would be best to restart the computer.

Okay. Most plugins are programs that Firefox finds on your system. Here is how to work with them.<BR><BR> 1) '''''Firefox > Add-ons > Plugins'''''. From here find the plugin. At the far right there is a selector. You can select '''Ask to Activate''' or '''Never Activate'''. <BR><BR> 2) To remove the plugin completely, Close Firefox. Then '''''Windows > Start > Control Panel > Programs > Remove Programs'''''. Look for the programs you want to remove, and remove them.<BR><BR> After, it would be best to restart the computer.
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157344 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- *http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins *http://kb.mozillazine.org/Issues_related_to_plugins

Question owner

now how are they called in the configuration menu? because there they are called different

now how are they called in the configuration menu? because there they are called different
FredMcD
  • Top 10 Contributor
4224 solutions 58976 answers

If you are talking about Windows Remove Programs, remove everything from Adobe. You will reinstall the current version from Adobe.com later.

If you are talking about '''Windows Remove Programs''', remove everything from '''Adobe'''. You will reinstall the current version from '''Adobe.com''' later.

Question owner

so adobe air adobe flash plugin adobe directx plugin all that stuff from adode? even the pdf re ading files?

so adobe air adobe flash plugin adobe directx plugin all that stuff from adode? even the pdf re ading files?
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157344 answers

Do not confuse the Shockwave Flash plugin and the Shockwave for Director plugin as those are different plugins (the latter is hardly used these days).

Do not confuse the Shockwave Flash plugin and the Shockwave for Director plugin as those are different plugins (the latter is hardly used these days). *https://support.mozilla.org/kb/Managing+the+Flash+plugin *https://support.mozilla.org/kb/Using+the+Shockwave+plugin+with+Firefox

Question owner

cor-el, without linkage can you tell me what to delete then..

cor-el, without linkage can you tell me what to delete then..
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157344 answers

You can uninstall the Shockwave for Director plugins via the Windows Control Panel.
No need to remove other Adobe plugins if those are up to date.

You can uninstall the Shockwave for Director plugins via the Windows Control Panel.<br /> No need to remove other Adobe plugins if those are up to date. *http://www.mozilla.org/plugincheck/