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I have tried several ways to delete the cookies listed in options and nothing works to get rid of them.

Posted

I have tried all of the methods to delete the cookies that are suggested on your support site. I have tried them if the selection in Options is for cookies allowed and with cookies not allowed. Also with 3rd party cookies allowed and not allowed. Normally, I have it set at cookies allowed but 3rd party cookies not allowed. I have tried CCleaner, Euslings Cleaner, Auglogics Cleaner, Wise Cleaner, SuperAntiSpyware, Spybot, and WinPatrol, plus deleting the temp files in Windows. All that software cleans out cookies. I also have Spyblaster set to protect against hundreds of tracking cookies. It was SuperAntiSpyware that brought the problem to my attention in the first place. It just started doing it approximately a few weeks ago but only the passed several days have I been working hard to get those cookies deleted. There must be a couple hundred of them. I did manage to delete about 5 or 6 of them but the others won't budge. I want to clean them all at and start from scratch and monitor them on a daily basis. I don't want most of them. SuperAntiSpyware claims it deletes them but when I go to Options in the browser they are still there. SuperAntiSpyware claims the cookies are there every time I run the program before shutting down the computer. I just added that Troubleshooter and looked at information. I'm sorry but I'm not understanding anything. I'm not that computer savvy.

Chosen solution

You may have installed an extension that adds so called opt-out cookies to Firefox.
Such opt-out cookies are send instead of the normal cookies and you can't remove such opt-out cookies unless you disable or uninstall the extension.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 12.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • WildTangent Games App V2 Presence Detector
  • 5.1.20913.0
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • WordCaptureX: extract text from Chrome browser

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Evernote Web Clipper 5.9.1 ({E0B8C461-F8FB-49b4-8373-FE32E9252800})
  • Flagfox 4.2.17 ({1018e4d6-728f-4b20-ad56-37578a4de76b})
  • PrivacyChoice TrackerBlock 2.2 (trackerblock@privacychoice.org)
  • Tangofox about:home 3.5.1 (tangofox-abouthome@haven667)
  • Tangofox PDF.js 3.5.1 (tangofox-pdf.js@haven667)
  • TheSage one-click lookup 5.0.4406 (wcapturex@deskperience.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Utopia FFSE White Options 5.0.4 (utopia_ffse_white_options@www.theme-oasis.org)
  • WOT 20131118 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})
  • Youtube™ Search 1.0.5 (a000b9@wips.com)
  • Ask Toolbar 31.10 (toolbar_BCPA3-V7@apn.ask.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 9-26-2012
  • driverDate2:
  • driverVersion: 9.17.10.2867
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.blockautorefresh: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1391873637
  • places.history.expiration.transient_current_max_pages: 102532
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.np_wtapp: 2
  • plugin.state.npintelwebapiupdater: 1
  • plugin.state.npwcx: 1
  • privacy.clearOnShutdown.siteSettings: True
  • privacy.cpd.sessions: False
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1390581543

Misc

  • User JS: No
  • Accessibility: No
cor-el
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  • Moderator
10754 solutions 96771 answers

Chosen Solution

You may have installed an extension that adds so called opt-out cookies to Firefox.
Such opt-out cookies are send instead of the normal cookies and you can't remove such opt-out cookies unless you disable or uninstall the extension.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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