X
Tap here to go to the mobile version of the site.

Support Forum

My bookmarks disappeared. The health report says I have 289, but I can't access them.

Posted

I opened firefox and all my bookmarks were gone. There is only 1 backup, it is from this morning and it contains only the default bookmarks. However, when I go to the health report it says I have 289 bookmarks, so it knows they are there somewhere.

I opened firefox and all my bookmarks were gone. There is only 1 backup, it is from this morning and it contains only the default bookmarks. However, when I go to the health report it says I have 289 bookmarks, so it knows they are there somewhere.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20913.0
  • VLC media player Web Plugin 2.0.6
  • FireFox PDF Architect Previewer
  • COMODOLVN
  • NpRdpView
  • NpVncView
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • DRM Store Netscape Plugin
  • Adobe Acrobat Plug-In Version 5.00 for Netscape

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Adblock Plus Pop-up Addon 0.9.1 (adblockpopups@jessehakanen.net)
  • EPUBReader 1.4.2.4 ({5384767E-00D9-40E9-B72F-9CC39D655D6F})
  • Fast Video Download (with SearchMenu) 4.2.6 ({c50ca3c4-5656-43c2-a061-13e717f73fc8})
  • Ghostery 5.1.0 (firefox@ghostery.com)
  • Google Privacy 0.2.3 ({ea61041c-1e22-4400-99a0-aea461e69d04})
  • Mozilla hotfix 2.0 (hotfix@mozilla.org)
  • NoScript 2.6.8.13 ({73a6fe31-595d-460b-a920-fcc0f8843232})
  • PDF Architect Converter For Firefox 1.0 (FFPDFArchitectConverter@pdfarchitect.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Updated Ad Blocker for Firefox 11+ 0.7.7 ({4DC70064-89E2-4a55-8FC6-E8CDEAE3618C})
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI RADEON XPRESS 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x5954
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 2-8-2005
  • driverDate2:
  • driverVersion: 6.14.10.6521
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: http://google.ca/
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://www.google.ca/
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.urlbar.autocomplete.enabled: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: False
  • font.language.group: x-unicode
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1391893036
  • places.history.enabled: False
  • places.history.expiration.transient_current_max_pages: 45259
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npdrmv: 2
  • plugin.state.npdsplay: 0
  • plugin.state.npwmsdrm: 2
  • plugin.state.npystate: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.csp.enable: False
  • security.OCSP.enabled: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1391825067

Misc

  • User JS: Yes
  • Accessibility: No
Diego Victor
  • Top 25 Contributor
  • Moderator
621 solutions 3981 answers
First try start Firefox in Safe Mode: *[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in safe mode] Try go to your profile backup it, then create a new profile and restore the data, some articles to help you: *[https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Recovering important data from an old profile] *[https://support.mozilla.org/en-US/kb/profiles-where-firefox-stores-user-data Profiles - Where Firefox stores your bookmarks, passwords and other user data] *[https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Back up and restore information in Firefox profiles] Also: *[https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them Restore bookmarks from backup or move them to another computer] *[https://support.mozilla.org/en-US/kb/recover-lost-or-missing-bookmarks Recover lost or missing Bookmarks]

Modified by Diego Victor

John99
  • Top 25 Contributor
  • Moderator
725 solutions 10019 answers

IMPORTANT please backup your bookmarks, and backup your Firefox profile right away. Put the files somewhere safe outside of Firefox profile or program paths, your XP Desktop will be ok. Please Do NOT attempt to restore any bookmarks until you have done that.

I would not rely on the Firefox Health Report (FHR) to confirm your correct current bookmark status.

Once backed up have a look at

There is a method of using the Windows OS to recover previous versions of Files but i do not think that is present on Windows XP so we probably need to work only with whatever you do have in the profile.

IMPORTANT please backup your bookmarks, and backup your Firefox profile right away. Put the files somewhere safe outside of Firefox profile or program paths, your XP Desktop will be ok. Please Do NOT attempt to restore any bookmarks until you have done that. * [[Back up and restore information in Firefox profiles]] * [[Restore bookmarks from backup or move them to another computer#w_manual-backup]]'''_manual-backup''' I would not rely on the Firefox Health Report (FHR) to confirm your correct current bookmark status. Once backed up have a look at *[[Recover lost or missing Bookmarks]] There is a method of using the Windows OS to recover previous versions of Files but i do not think that is present on Windows XP so we probably need to work only with whatever you do have in the profile.
cor-el
  • Top 10 Contributor
  • Moderator
12752 solutions 117190 answers

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can check for problems with the places.sqlite database file in the Firefox profile folder.

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file. You can check for problems with the places.sqlite database file in the Firefox profile folder. *http://kb.mozillazine.org/Bookmarks_history_and_toolbar_buttons_not_working_-_Firefox *https://support.mozilla.org/kb/Bookmarks+not+saved#w_fix-the-bookmarks-file

Helpful Reply

None of that worked, but thanks for the suggestions guys. This is like the 3rd time Firefox has eaten my bookmarks when it installs an update - looks like I'm switching to Chrome or Opera, I recommend everybody else does the same until Mozilla figures out how to avoid doing so.

None of that worked, but thanks for the suggestions guys. This is like the 3rd time Firefox has eaten my bookmarks when it installs an update - looks like I'm switching to Chrome or Opera, I recommend everybody else does the same until Mozilla figures out how to avoid doing so.
John99
  • Top 25 Contributor
  • Moderator
725 solutions 10019 answers

Firefox should not do that. Sorry you are having problems but most of us do not see that happening.

Had you stayed with Firefox you could have made sure you backed up your bookmarks manually that should have ensured you would not loose them even if you had a problem with Firefox somehow loosing the current bookmarks.

If you have another device you could have tried using firefox sync and that way ensure you had similar bookmarks on more than one device.

Firefox should not do that. Sorry you are having problems but most of us do not see that happening. Had you stayed with Firefox you could have made sure you backed up your bookmarks manually that should have ensured you would not loose them even if you had a problem with Firefox somehow loosing the current bookmarks. If you have another device you could have tried using firefox sync and that way ensure you had similar bookmarks on more than one device.

Question owner

"most of us do not see that happening. " That's a really dumb ass thing to say, it really doesn't matter what you or anybody else sees happening, it happened.

As for the rest, well yes, however if you need to back up your booknarks on the off chance that your browser is going to just decide to erase them all, that makes it a pretty shitty browser now doesn't it. Hell, even IE can update without deleting your bookmarks.

"most of us do not see that happening. " That's a really dumb ass thing to say, it really doesn't matter what you or anybody else sees happening, it happened. As for the rest, well yes, however if you need to back up your booknarks on the off chance that your browser is going to just decide to erase them all, that makes it a pretty shitty browser now doesn't it. Hell, even IE can update without deleting your bookmarks.
John99
  • Top 25 Contributor
  • Moderator
725 solutions 10019 answers

Firefox updates without losing bookmarks. Firefox also automatically backs up snapshots of bookmarks. Generally Firefox works well. Your problems may well have been cause by third party software.

I doubt IE works totally faultlessly in all circumstances.

Backing up important information is often good practice whether that relates to browser use or general computer use.

Firefox updates without losing bookmarks. Firefox also automatically backs up snapshots of bookmarks. Generally Firefox works well. Your problems may well have been cause by third party software. I doubt IE works totally faultlessly in all circumstances. Backing up important information is often good practice whether that relates to browser use or general computer use.

Helpful Reply

"Firefox updates without losing bookmarks." Clearly it doesn't always, it has done it to me 3 times, once on this computer and twice on another.

"Firefox also automatically backs up snapshots of bookmarks." Not always, otherwise I wouldn't have posted this problem, would I?

"Your problems may well have been cause by third party software." That is just a bullshit excuse to not address a serious bug somewhere within Firefox

"Backing up important information is often good practice whether that relates to browser use or general computer use. " Yet more bullshit weasel words to avoid addressing an issue.

Really people, if you have no solution, then why waste time making such pointless posts. It's almost as if you feel threatened by the fact that there is a major flaw somewhere in Firefox. It's just a browser, and it has a problem. There is no need to post to deny it, the fact that this thread even exists is all the proof you need that the problem exists.

"Firefox updates without losing bookmarks." Clearly it doesn't always, it has done it to me 3 times, once on this computer and twice on another. "Firefox also automatically backs up snapshots of bookmarks." Not always, otherwise I wouldn't have posted this problem, would I? "Your problems may well have been cause by third party software." That is just a bullshit excuse to not address a serious bug somewhere within Firefox "Backing up important information is often good practice whether that relates to browser use or general computer use. " Yet more bullshit weasel words to avoid addressing an issue. Really people, if you have no solution, then why waste time making such pointless posts. It's almost as if you feel threatened by the fact that there is a major flaw somewhere in Firefox. It's just a browser, and it has a problem. There is no need to post to deny it, the fact that this thread even exists is all the proof you need that the problem exists.
John99
  • Top 25 Contributor
  • Moderator
725 solutions 10019 answers

We could try to help you but it looks like you would prefer to other browsers anyhow.

We could try to help you but it looks like you would prefer to other browsers anyhow.
cor-el
  • Top 10 Contributor
  • Moderator
12752 solutions 117190 answers

You usually only lose bookmarks when there is a problem with the places.sqlite database file and we would see a lot more reports if this would be an issue with Firefox updating.
I update two or three Firefox Nightly versions each day and never have had a problem with losing bookmarks.
Normally it would be sufficient to delete the places.sqlite file to make Firefox use the most recent JSON backup in the bookmarkbackups folder to rebuild the bookmarks.

It is still security software that is the most likely cause of such issues with files in the Firefox profile folder as Firefox is open source software and anybody can inspect the source code to see how it works.

You usually only lose bookmarks when there is a problem with the places.sqlite database file and we would see a lot more reports if this would be an issue with Firefox updating.<br /> I update two or three Firefox Nightly versions each day and never have had a problem with losing bookmarks.<br /> Normally it would be sufficient to delete the places.sqlite file to make Firefox use the most recent JSON backup in the bookmarkbackups folder to rebuild the bookmarks. It is still security software that is the most likely cause of such issues with files in the Firefox profile folder as Firefox is open source software and anybody can inspect the source code to see how it works.

Question owner

"We could try to help you but it looks like you would prefer to other browsers anyhow." Really? telling me the problem is uncommon or that I could have avoided it if I had backed up my bookmarks when using a browser that claims to do so automatically?

Excuse my French and all, but you are a twit.

"We could try to help you but it looks like you would prefer to other browsers anyhow." Really? telling me the problem is uncommon or that I could have avoided it if I had backed up my bookmarks when using a browser that claims to do so automatically? Excuse my French and all, but you are a twit.

Question owner

@cor-el "It is still security software that is the most likely cause of such issues ..."

I use Comodo, the Malware Bytes, and the little Microsoft Security Essentials. Has either of those been known to cause an issue?

@cor-el "It is still security software that is the most likely cause of such issues ..." I use Comodo, the Malware Bytes, and the little Microsoft Security Essentials. Has either of those been known to cause an issue?
John99
  • Top 25 Contributor
  • Moderator
725 solutions 10019 answers

There are nearly 1/2 Billion users of Firefox and it is highly customisable and used in differing platform in in conjunction with many combinations of other software. The more common problems are picked up in various ways.

If you were able to reproduce this issue maybe it could be investigated further. For instance we could explain how to install an additional outdated copy of Firefox with its own bookmarks and profile then you could update that to see if you could reliably make Firefox lose bookmarks.

Possibly comodo could be implicated in bookmark problems with both Firefox and the comodo dragon browser. Although with the numbers involved almost anything can be found if a search is done.

  • Alert!!! Comodo Privacy Cleaning 2.2.335611.5 deleting ALL bookmarks and Bookmarks Backup File. /questions/780820

Are you also running any cleanup software ?

There are nearly 1/2 Billion users of Firefox and it is highly customisable and used in differing platform in in conjunction with many combinations of other software. The more common problems are picked up in various ways. If you were able to reproduce this issue maybe it could be investigated further. For instance we could explain how to install an additional outdated copy of Firefox with its own bookmarks and profile then you could update that to see if you could reliably make Firefox lose bookmarks. Possibly comodo could be implicated in bookmark problems with both Firefox and the comodo dragon browser. Although with the numbers involved almost anything can be found if a search is done. * ''Alert!!! Comodo Privacy Cleaning 2.2.335611.5 deleting ALL bookmarks and Bookmarks Backup File.'' [/questions/780820] Are you also running any cleanup software ?