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Firefox crashes/hangs (both actually)

Posted

It mostly crashes on startup. Rarely it opens but crashes on the first or second click. It doesn't even work on safe mode. Tried every possible steps from http://mzl.la/Kpf7Zn and http://mzl.la/MP6ZBS but none of them worked. I even re-installed the windows 7. Then it worked for a day then it again started crashing.

PC spec:

Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1

System Manufacturer: Gigabyte Technology Co., Ltd.

BIOS: BIOS Date: 07/05/12 17:46:39 Ver: 04.06.05

Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.7GHz

RAM: 4096MB RAM

Graphics Driver: NVIDIA GeForce GTX 560 Ti

It mostly crashes on startup. Rarely it opens but crashes on the first or second click. It doesn't even work on safe mode. Tried every possible steps from http://mzl.la/Kpf7Zn and http://mzl.la/MP6ZBS but none of them worked. I even re-installed the windows 7. Then it worked for a day then it again started crashing. PC spec: Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7601) Service Pack 1 System Manufacturer: Gigabyte Technology Co., Ltd. BIOS: BIOS Date: 07/05/12 17:46:39 Ver: 04.06.05 Processor: Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz (4 CPUs), ~3.7GHz RAM: 4096MB RAM Graphics Driver: NVIDIA GeForce GTX 560 Ti

Modified by TheSakib

Additional System Details

Installed Plug-ins

None

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/32.0.1700.107 Safari/537.36

More Information

Unable to get crash reports. Not even this works "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" Neither I found anything in the folder Mozilla\Firefox\Crash except
Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 30.0.0.5149
Application Timestamp: 52f2429c
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 07400001
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

guigs 1072 solutions 11697 answers

Helpful Reply

We are sorry to hear about the crashes and Firefox hanging, if you can provide an example of when it crashes by submitting a crash report, this can be really helpful. Since this is a nightly version of Firefox there are a number of issues that are updated on a regular basis.


_________________

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We are sorry to hear about the crashes and Firefox hanging, if you can provide an example of when it crashes by submitting a crash report, this can be really helpful. Since this is a nightly version of Firefox there are a number of issues that are updated on a regular basis. _________________ We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and paste them into your response here. [[Image:SubmittedCrashReports-Win7|width=520]] <br><br> Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

Question owner

The weird thing is there is no submitted crash report. Again it worked for a day when I installed MalwareBytes but again it stopped working today. Okay I managed to take a picture of about:crashes page. There isn't any. But right after some moment (when I clicked on the history), It again crashed and not opening anymore (not even in safe mode).

The weird thing is there is no submitted crash report. Again it worked for a day when I installed '''MalwareBytes''' but again it stopped working today. Okay I managed to take a picture of '''about:crashes''' page. There isn't any. But right after some moment (when I clicked on the history), It again crashed and not opening anymore (not even in '''safe mode''').

Question owner

I was able to recover raw data of Troubleshooting Information:

{

 "application": {
   "name": "Firefox",
   "version": "30.0a1",
   "userAgent": "Mozilla/5.0 (Windows NT 5.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0",
   "supportURL": "https://support.mozilla.org/1/firefox/30.0a1/WINNT/en-US/"
 },
 "crashes": {
   "submitted": [],
   "pending": 0
 },
 "modifiedPreferences": {
   "browser.cache.disk.capacity": 358400,
   "browser.cache.disk.smart_size.first_run": false,
   "browser.cache.disk.smart_size.use_old_max": false,
   "browser.cache.disk.smart_size_cached_value": 358400,
   "browser.places.smartBookmarksVersion": 6,
   "browser.sessionstore.upgradeBackup.latestBuildID": "20140205030203",
   "browser.startup.homepage_override.mstone": "30.0a1",
   "browser.startup.homepage_override.buildID": "20140206030201",
   "dom.mozApps.used": true,
   "extensions.lastAppVersion": "30.0a1",
   "gfx.direct3d.last_used_feature_level_idx": 0,
   "network.cookie.prefsMigrated": true,
   "places.database.lastMaintenance": 1391718360,
   "places.history.expiration.transient_current_max_pages": 104858,
   "plugin.importedState": true,
   "plugin.disable_full_page_plugin_for_types": "application/pdf",
   "privacy.sanitize.migrateFx3Prefs": true,
   "storage.vacuum.last.places.sqlite": 1391718360,
   "storage.vacuum.last.index": 0,
   "toolkit.startup.recent_crashes": 3
 },
 "graphics": {
   "numTotalWindows": 1,
   "numAcceleratedWindows": 0,
   "windowLayerManagerType": "Basic",
   "windowLayerManagerRemote": false,
   "numAcceleratedWindowsMessage": [
     ""
   ],
   "adapterDescription": "NVIDIA GeForce GTX 560 Ti  ",
   "adapterVendorID": "0x10de",
   "adapterDeviceID": "0x1200",
   "adapterRAM": "1024",
   "adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um",
   "driverVersion": "9.18.13.3221",
   "driverDate": "12-19-2013",
   "adapterDescription2": "",
   "adapterVendorID2": "",
   "adapterDeviceID2": "",
   "adapterRAM2": "",
   "adapterDrivers2": "",
   "driverVersion2": "",
   "driverDate2": "",
   "isGPU2Active": false,
   "direct2DEnabled": false,
   "directWriteEnabled": false,
   "directWriteVersion": "6.2.9200.16492",
   "direct2DEnabledMessage": [
     ""
   ],
   "webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti   Direct3D9Ex vs_3_0 ps_3_0)",
   "info": {
     "AzureCanvasBackend": "skia",
     "AzureSkiaAccelerated": 0,
     "AzureFallbackCanvasBackend": "cairo",
     "AzureContentBackend": "cairo"
   }
 },
 "javaScript": {
   "incrementalGCEnabled": true
 },
 "accessibility": {
   "isActive": false,
   "forceDisabled": 0
 },
 "libraryVersions": {
   "NSPR": {
     "minVersion": "4.10.3 Beta",
     "version": "4.10.3 Beta"
   },
   "NSS": {
     "minVersion": "3.15.5 Basic ECC Beta",
     "version": "3.15.5 Basic ECC Beta"
   },
   "NSSUTIL": {
     "minVersion": "3.15.5 Beta",
     "version": "3.15.5 Beta"
   },
   "NSSSSL": {
     "minVersion": "3.15.5 Basic ECC Beta",
     "version": "3.15.5 Basic ECC Beta"
   },
   "NSSSMIME": {
     "minVersion": "3.15.5 Basic ECC Beta",
     "version": "3.15.5 Basic ECC Beta"
   }
 },
 "userJS": {
   "exists": false
 },
 "extensions": []

}

I was able to recover raw data of Troubleshooting Information: { "application": { "name": "Firefox", "version": "30.0a1", "userAgent": "Mozilla/5.0 (Windows NT 5.1; WOW64; rv:30.0) Gecko/20100101 Firefox/30.0", "supportURL": "https://support.mozilla.org/1/firefox/30.0a1/WINNT/en-US/" }, "crashes": { "submitted": [], "pending": 0 }, "modifiedPreferences": { "browser.cache.disk.capacity": 358400, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 358400, "browser.places.smartBookmarksVersion": 6, "browser.sessionstore.upgradeBackup.latestBuildID": "20140205030203", "browser.startup.homepage_override.mstone": "30.0a1", "browser.startup.homepage_override.buildID": "20140206030201", "dom.mozApps.used": true, "extensions.lastAppVersion": "30.0a1", "gfx.direct3d.last_used_feature_level_idx": 0, "network.cookie.prefsMigrated": true, "places.database.lastMaintenance": 1391718360, "places.history.expiration.transient_current_max_pages": 104858, "plugin.importedState": true, "plugin.disable_full_page_plugin_for_types": "application/pdf", "privacy.sanitize.migrateFx3Prefs": true, "storage.vacuum.last.places.sqlite": 1391718360, "storage.vacuum.last.index": 0, "toolkit.startup.recent_crashes": 3 }, "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 0, "windowLayerManagerType": "Basic", "windowLayerManagerRemote": false, "numAcceleratedWindowsMessage": [ "" ], "adapterDescription": "NVIDIA GeForce GTX 560 Ti ", "adapterVendorID": "0x10de", "adapterDeviceID": "0x1200", "adapterRAM": "1024", "adapterDrivers": "nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um", "driverVersion": "9.18.13.3221", "driverDate": "12-19-2013", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": false, "directWriteEnabled": false, "directWriteVersion": "6.2.9200.16492", "direct2DEnabledMessage": [ "" ], "webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D9Ex vs_3_0 ps_3_0)", "info": { "AzureCanvasBackend": "skia", "AzureSkiaAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "cairo" } }, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.10.3 Beta", "version": "4.10.3 Beta" }, "NSS": { "minVersion": "3.15.5 Basic ECC Beta", "version": "3.15.5 Basic ECC Beta" }, "NSSUTIL": { "minVersion": "3.15.5 Beta", "version": "3.15.5 Beta" }, "NSSSSL": { "minVersion": "3.15.5 Basic ECC Beta", "version": "3.15.5 Basic ECC Beta" }, "NSSSMIME": { "minVersion": "3.15.5 Basic ECC Beta", "version": "3.15.5 Basic ECC Beta" } }, "userJS": { "exists": false }, "extensions": [] }
cor-el
  • Top 10 Contributor
  • Moderator
17477 solutions 157949 answers

Can you bring up the Profile Manager to create a new profile?

Are you using a 32 bit build or a 64 bit Nightly build?

If you use the 64 bit build then try the 32 bit build instead.

Can you bring up the Profile Manager to create a new profile? *http://kb.mozillazine.org/Profile_Manager Are you using a 32 bit build or a 64 bit Nightly build? If you use the 64 bit build then try the 32 bit build instead.

Question owner

Creating a new profile didn't work. And I'm using 64 bit Nightly build.

But the amazing thing is it is running for last two days after I changed some things in properties. I don't know which of them did the effect but here is the things I changed:

  • Properties > Compatibility > Run this program in compatibility mode for "Windows XP (Service pack 3)
  • Properties > Compatibility > *tick* Run this program as an administratior
  • General > Advanced > *tick* the both box of "File attributes"
Creating a new profile didn't work. And I'm using 64 bit Nightly build. But the amazing thing is it is running for last two days after I changed some '''things''' in properties. I don't know which of them did the effect but here is the things I changed: * Properties > Compatibility > Run this program in compatibility mode for "Windows XP (Service pack 3) * Properties > Compatibility > *tick* Run this program as an administratior * General > Advanced > *tick* the both box of "File attributes"
cor-el
  • Top 10 Contributor
  • Moderator
17477 solutions 157949 answers

Did you try the 32 bit Nightly build?

The 64 bit Nightly build for Windows is only generated to test for compilation errors and doesn't undergo all the tests that other builds get, so the risk that something goes wrong can be quite high.

Did you try the 32 bit Nightly build? The 64 bit Nightly build for Windows is only generated to test for compilation errors and doesn't undergo all the tests that other builds get, so the risk that something goes wrong can be quite high.

Question owner

Working fine right now (actually not full crushes randomly and less often). Uninstalling may starts the problem again.

FYI- The problem started in Firefox version 25. Then I tried the older versions and then the beta then the Nightly build (alpha). None of them worked and had same start-up crashes. And the weirdest thing, none of them reported any Crash Report.

Working fine right now (actually not full crushes randomly and less often). Uninstalling may starts the problem again. FYI- The problem started in Firefox version 25. Then I tried the older versions and then the beta then the Nightly build (alpha). None of them worked and had same start-up crashes. And the ''weirdest'' thing, none of them reported any '''Crash Report'''.
AliceWyman
  • Moderator
240 solutions 2594 answers

You posted this under "more system details" in your original question:

Problem signature:
Problem Event Name: APPCRASH
Application Name: firefox.exe
Application Version: 30.0.0.5149
Application Timestamp: 52f2429c
Fault Module Name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 07400001
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

I googled APPCRASH StackHash_0a9e and found a similar issues with the APPCRASH reported for Google Chrome:

I would check for malware. See Troubleshoot Firefox issues caused by malware

You posted this under "more system details" in your original question: Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 30.0.0.5149 Application Timestamp: 52f2429c Fault Module Name: StackHash_0a9e Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 07400001 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: 0a9e Additional Information 2: 0a9e372d3b4ad19135b953a78882e789 Additional Information 3: 0a9e Additional Information 4: 0a9e372d3b4ad19135b953a78882e789 I googled APPCRASH StackHash_0a9e and found a similar issues with the APPCRASH reported for Google Chrome: *https://productforums.google.com/forum/#!topic/chrome/OD8W56MM190 ''Chrome crashes immidiately on start'' *http://www.pchelpforum.com/xf/threads/chrome-and-firefox-both-crash-on-startup.133116/ I would check for malware. See [[Troubleshoot Firefox issues caused by malware]]

Question owner

I checked malware. That didn't help. Though I found out a new thing today. If I run it as administrator then it rarely crashes. But if I don't do that then it crashes on start-up.

I checked malware. That didn't help. Though I found out a new thing today. If I run it '''as administrator''' then it rarely crashes. But if I don't do that then it crashes on start-up.