The latest version of Firefox seems to have issues with high CPU usage in the plug-in container when running Flash videos. This is happening a lot as I have been reading threads along these lines. I have tried the same things that have been suggested in the threads. My sense is that you Mozilla folks know there is a problem and have not been forthcoming about it or what fixes you are working on. I suspect you have loaded the new version of Firefox with things that sap resources as has Adobe. What are you doing to fix the problem as you must know the problem cannot be fixed using your typical solutions.
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Are you interested in providing more information on how this problem is affecting you? Discovering how to reliably reproduce the problem, either on particular SWF media or with particular hardware/add-on configuration, is the first step to a cure.
By the way, Firefox 27 is now available. No idea whether that will change this for you.
I am hesitant to upgrade as I believe my last upgrade might have at least contributed to the problem. Whenever I stream video, on Youtube or Facebook for example, my CPU usage shoots up to 100%. I have tried disabling add ons and extensions, uninstalling and reinstalling Firefox, trying an older version of SWF, resetting Firefox, running OS in safe mode, and lastly reformatting my hard drive and reinstalling my OS, which is XP professional. My computer is a bit old but I had no problem running programs utilizing SWF until about 6 weeks ago and have gone through multiple attempts to fix. I have AVG free, Malwarebytes, CC Cleaner and ZoneAlarm installed and run regular scans. No malware detected. I even added added RAM to the computer, cleaned off heat sink, fans, etc as I thought heat might be an issue. No better.
Could you try Firefox 25.0.1 on some of the same sites that give you the problem? You can use the "portable" version which installs into a single folder and doesn't interfere with your regular Firefox setup. I do think you need to exit regular Firefox before you can run portable Firefox, however.
Does that run better?
Did you try to disable hardware acceleration in the Flash player?
Yes, I tried that.
It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
I updated, no difference
No help adjusting firewall settings.
I believe this is a Mozilla Firefox issue and is a common problem, based upon other thread comments. I am very disappointed with Mozilla as I suspect they have loaded too much bloatware on the application, as has Adobe Flash as evidenced by all the crap (McAfee) that automatically gets installed - which I immediately uninstalled. Hopefully there will soon be an alternative to Firefox. I am open to suggestions.
Mozilla as I suspect they have loaded too much bloatware on the application, as has Adobe Flash as evidenced by all the crap (McAfee) that automatically gets installed
Flash player may well offer other bundled software when you install or upgrade it. Firefox does not bundle software with it. (Unless you are using some unofficial or modified version not the official version direct from Mozilla).
Posted (/questions/985530) mentioning that using adblock had helped with a similar problem.
Presumably a lot of additional resources are often squandered on advertisements possibly much of that as potentially unwanted FlashPlayer content.
You have to add these manually to your adblock configuration. See Link for details. With this my cpu has decreased from 90% to 20%.
It would be nice if Firefox had this functionality built-in.
I seem to have the same problem. I was wondering if it happened to you with other browsers?
Mine seems to get worse when I try playing HD movies on youtube (anything above 360p)
My problem started around the same time as yours.
I tried disabling protected mode in adobe flash player, I heard it helped a ton with cpu problems when playing flash videos, but it didn't seem to help.
Hi Ryanjp89, did you problem start with the release of Firefox 26 (3 months ago) or with the recent release of Firefox 28?
With all due respect, I'm not sure if you are a voluteer or a paid Mozilla rep but I'm afraid I've lost all faith in what you and others are posting about this issue.
I feel terrible saying that because you are very friendly and endlessly patient and I appreciate your efforts. However, in trying to fix my own issues with high CPU usage only happening with Flash, Videos etc, I have read your responses dating back to over a year ago. Many of the things you've suggested repeatedly in 2013 and now in 2014 have not worked with numerous FF users reporting this.
Again, I don't know what your position is and I appreciate your efforts. But what good is to continue to repeat the same "disable graphics hardware acceleration", "update FF", "try a new user account", "disable graphic acceleration in Flash" etc, etc when these ideas don't work? I wouldn't know that these same suggestions have been made for over a year if I hadn't seen you suggesting the for that long.
I have a high quality gaming computer that should never show the kind of CPU usage it is during videos etc. and I've spent over a year trying every suggested solution. I agree with the first poster in this string: Firefox knows there is a problem, they haven't or can't fix it.
I love Firefox but unfortunately am going to reload Chrome tonight for videos and games. I will continue using FF for all other tasks ... but it is an absolute shame that this cannot be worked out.
Again, thank you for your efforts in responding to people and I don't mean to be disrespectful but I'm wondering why the same solutions are continually repeated when I've read hundreds of comments on this problem and not a single person has reported any improvement?
Once FF fixes this issue, I'll be back. In the meantime, it's a shame to have to go to big corporate browser ...
Hi progressives72, I'm sure you have read many threads, and realize we are trying to tailor responses to particular symptoms. I agree that since you are not having display issues, hardware acceleration is not very likely to be relevant to your situation.
In your case, my question is whether you disabled the protected mode feature of the Flash player plugin? This innovation was launched in Flash 11.3 in the Summer of 2012 and caused havoc on some systems ever since. Disabling it has been helpful to many users and is my #1 recommendation for freezes (e.g., interminable hangs followed by dialogs indicating that a script is running slowly) and numerous Flash processes causing excessive system resource consumption (protected mode spawns numerous independent external processes).
The following pages provide different ways to disable this feature:
- Adobe support article under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?
- Batch file to automate the manual steps: https://support.mozilla.org/questions/982093#answer-518078
This will keep Flash encapsulated in plugin-container.exe and may either improve your symptoms or cause plugin-container.exe to consume more resources, which was the question posed originally in this thread.
The ultimate solution is to eliminate the need for the Flash plugin, and that is under way, but since it probably still needs a lot of work, I don't know when it will be ready to become the default player. http://mozilla.github.io/shumway/
Nearly everyone answering on this forum is an unpaid volunteer.
(Generally everyone unless they have an [Administrator] badge )
It is very difficult to give good but general advice. Even when that is done it needs to be remembered that problems blamed on plugincontainer may involve different plugins, or versions of plugins and use on varied hardware and differing OS s .
FlashPlayer is frequently a problem, and FlashPlayer support for Firefox by Adobe varies or is no longer provided on some OS s .
Everyone with problems
Please scroll and read the information in this thread including any linked articles.
If you are unable to find a solution I suggest you start your own thread by asking a question.
- Use this special link (It cuts out a couple of steps, and contributors will recognise it as being related to this thread)
- Try to follow the prompts to include full troubleshooting information.
There is a green button to automate that.
Thank you again for your reply and work on these forums.
However, disabling the plugin did not work. I was able to locate the file and enter the "ProtectedMode=0" code but there was no change. Part of my frustration last night was in reading these forums for about 6 hours and trying each suggestion without result. I thought I should try again and went through each suggestion on your three links which quite a process. Everything from resetting FF, starting in safe mode, unchecking hardware acceleration in all locations, removing plugins and extensions, removing and re-installing the Flash Player, testing my security programs (even switching as I have two licenses) ... well everything I could find in every sub-link but still, that plugin-container is using 80-90% CPU for even the simplest games that used to run with unoticed usage.
I guess I've realized tonight that I'm unable to fix this problem ... if it is fixable. And that was the general point of my comment -- I'm wondering if is because I've never seen anyone say they've gotten results other than a few suggesting their own scripts which I don't want to run. They may be fine but I don't want to take the chance.
There is some very conflicting advice as well regarding things like Adblock: some people suggest using it too reduce CPU resources ... and other responses to this problem have suggested removing it. Same with NoScript and another I can't recall at the moment.
So I'm going to leave it for now after endlessly trying to fix it. I love FF though and we donate because we believe in it so strongly. I hope they can work this out because I literally don't have time to keep trying all these things (the above functions took a long time as I'm not all that computer savvy). I don't think we should have to either which is part of the point. I was glad to read that they are working on a default player though.
Thanks very much for that info and your efforts to help people with this ... I've seen you commenting since 2013 on it (perhaps before I don't know!). Please know people do appreciate what you are doing.
RE "Nearly everyone answering on this forum is an unpaid volunteer. (Generally everyone unless they have an [Administrator] badge )".
Thanks for the info on IDing who is voluteering and who isn't. Again, I greatly appreciate what people are doing ... but am simply pointing out that every single option that has been suggested hasn't worked and so I wonder if it's better to tell people this than have them jump through hoops which I've been doing for a long time on this issue. If I still have the problem when all my plugins have been removed, one at time for testing, as well as trying everything else, I don't see any solution.
So in the meantime, I will continue using FF for everything other than games and videos and hope they can fix so I can do everything on my preferred browser rather than switching back and forth.
Thanks for your reply.
Possibly the particular game is very processor intensive. Perhaps it is best for you just to do as you say and use an alternative browser for gaming and streaming Flash Content.
Others in similar situations and with similar symptoms may however find solutions because for instance they have different hardware or a different software environment.
If I understand you correctly you are having 80-90% cpu usage when using Firefox for a game.
- Presumably you have a much lower CPU usage when you use a different browser.
- Is that a single core processor ?
- Is that the total available CPU you are comparing as 100% (Or is it 90% out of 4 cores and results are calculated on a 400% total)
You also mention videos being a problem. Some videos may be less processor intensive than gaming. Of course we have no idea of the capabilities of your system or the resolution of your screen or the videos you are playing. Are you attempting to stream videos that your system may struggle with if instead of streaming they were played from the local disk.
Again how does it compare with another browser do you only get the problem in Firefox.
As you say it may be a problem with no real solution in Firefox and with your particular hardware and Operating System. If instead of just following other threads and general solutions ask your own question and maybe you will find out whether there is a solution or workaround that helps you.
Yes I've downloaded Opera to try it ... if not that I'll have to use one of the other big two for gaming.
But no it isn't a particular game -- it's complex games from sites like EA or the simplest games like Scrabble on Pogo which I play with my grandmother with open phone lines and meeting on the site -- it barely even used to register on my CPU usage. I have a gaming computer that's a year old and spent the money to avoid any kind of memory problems when online -- having CPU issues with FF and Adobe was never even a consideration as a potential problem -- it clearly lies within FF and Adobe and what bothers me is why not be honest rather than leading users down the garden path.
Thank you for taking the time to request information about my system but as I've said, I've answered them before, I've tried every suggested solution and nothing has worked on an $7000 computer. I hesitated as I typed my first comment the other night because it was critical and I love FF and what it stands for. However, yet again, the recommended solutions have been tried over and over and my point is, I have yet to see a single person report that any of them have worked -- you said some are but in the hundreds of comments I've read, I've never seen one say the problem has been solved. I guess I may have missed something but I know I've read every possible thread I can on this subject.
I spent 6 hours last night trying every suggestion from the 3 links provided by Jscher above ... as well as every suggestion in all the sublinks within those. I think it's interesting that FF is working on their own flash player ... but I haven't seen that mentioned very often. Which means that voluteers like you and regular users like me are basically spinning our wheels looking for a fix that doesn't exist.
Thanks again John and at this point I'm going to opt out of the thread. I'll continue using FF for everything else other than games and videos and will be back when they resolve this.
If you have your own specific problem you would be best supplying full troubleshooting information and details of your own problem in your own thread.
It is probably reasonable to expect a
$7000 computer ....
would be suitable for
the simplest games like Scrabble on Pogo which I play with my grandmother
There was probably no need for spending
6 hours last night trying every suggestion from the 3 links provided by Jscher above ... as well as every suggestion in all the sublinks within those.
Any one method should work. However with a complete lack of information about your your system other than its cost how do we know if that is even an appropriate suggestion of something for you need to try ?
You may have answered questions somewhere, about your system and problems; but apparently not on this forum under your current user name where I only see the posts listed here. That is this current thread only.
(1) RE your comment "If you have your own specific problem you would be best supplying full troubleshooting information and details of your own problem in your own thread."
Is that so? If I had the same problem as numerous other users for over a year which has been defined over and over, then why SHOULD I start my own my own thread? You are pretty pushy.
(2) RE your comment "It is probably reasonable to expect a $7000 computer .... would be suitable for the simplest games like Scrabble on Pogo which I play with my grandmother".
I DO NOT APPRECIATE YOUR SNIDE COMMENT. I owe you no further explanation than reciting that the problem is indeed happening. And to prove it, I've read numerous other users on these threads on this subject saying that POGO (which is something I only use with my grandmother and is very simple) is also eating up CPU usage. Why don't you search the forums and see instead of "presuming" I must be wrong?
(3) RE your comment "There was probably no need for spending
6 hours last night trying every suggestion from the 3 links provided by Jscher above ... as well as every suggestion in all the sublinks within those."
I DO NOT APPRECIATE YOUR SECOND SNIDE REMARK. I tried all of the suggestions made by Jscher and all of the suggestions within every sublink which took me that long as some were detailed. Who are YOU to tell me I shouldn't have tried them? : )
(4) RE your comment "Any one method should work."
What a ridiculous and uninformed comment. If you had read as many of these forums regarding this problem as I have over the past year, then you would be AWARE that all of the suggested fixes are NOT WORKING FOR PEOPLE. I've hundreds of comments about this on FF or Adobe or other forums ... yet "John" thinks that something should work? Your comment was INSULTING and DEGRADING to someone who has tried for over a year to fix this and should probably be reported.
(5) RE your comment "However with a complete lack of information about your your system other than its cost how do we know if that is even an appropriate suggestion of something for you need to try ?"
I DO NOT APPRECIATE YOUR THIRD SNIDE AND INSULTING COMMENT. Who said I knew nothing about my computer other than the cost? Do you think I would have been able to perform all of the tasks, including changing a configuration file, if I knew "nothing"? I said that I'm not reporting all the information you requested because I've been down this road before, yes you are right under my partner's ID just because it happened to be logged in at the time as well as the fact that we donate under that name so I thought I might get some action.
Please don't reply to me again. I was polite to you in my first replies and then you did nothing but insult me, my knowledge and my history with this problem. I'm sure they appreciate "volunteers" who basically tell people posting they don't know what their systems are, they haven't tried everything when we have and that "oh there really is a solution you just have missed it". No further contact would be appreciated ... thank you !
Oh I never noticed you're actually a "moderator". That make your SNIDE and uncalled for demeaning comment even more unacceptable. Seems to me like I was right ... FF knows they are leading people down the garden path on this and when that's brought up, well it isn't responded to very kindly.
But yet you can help me ... please outline how/who I report this exchange to?
To progressives72, I understand you are having problems and need help but you can't be attacking the people who are trying to help Firefox users. Also, you are asking for help for a Firefox issue in a thread started by jameshocutt (the thread owner) on Feb 5, 2014. See Forum rules and guidelines:
* Do not harass, insult, taunt, provoke, demean, or personally attack other forum members. Be friendly even if others are not. * For support requests, do not re-use existing threads started by others, even if they are seemingly on the same subject.
If you need help with a similar issue you should start a new thread, which will include system details and troubleshooting information specific to your operating system and Firefox version. You can use this link to start the process: /questions/new
For other support resources see Get community support.
You are the thread owner. Have you resolved the problem? If so, could you let us know what fixed it? This coutls help others with similar problems. If you still need help, let us know.
P.S. to progressives72: You asked, please outline how/who I report this exchange to?
RE your comment "To progressives72, I understand you are having problems and need help but you can't be attacking the people who are trying to help Firefox users."
How amusing. Did you actually read my previous posts BEFORE his snide and uncalled for response? Perhaps you didn't take his response as such but I DID. Not everyone has time to start their own threads on subjects so in the past I've researched the problem and tried the suggestions given to others. Also, I have reported the problem under another account name along with detailed computer specs ... nothing has ever resulted in a resolution and therefore, I simply gave a general description that I have a high end gaming computer and was opting out of the thread as I've already tried everything and didn't provide all of computer information.
When I say you obviously didn't read my previous posts, it's because these are among the "respectful" and "appreciative" comments I made:
(1) "Thank you for taking the time to request information about my system but as I've said, I've answered them before, I've tried every suggested solution and nothing has worked."
(2) "Thanks again John and at this point I'm going to opt out of the thread. I'll continue using FF for everything else other than games and videos and will be back when they resolve this."
(3) "So I'm going to leave it for now after endlessly trying to fix it. I love FF though and we donate because we believe in it so strongly."
(4) "Thanks very much for that info and your efforts to help people with this ... I've seen you commenting since 2013 on it".
Would you call those comments disrespectful or harassing?? What an insult. No actually I'm exhausted after working all day and then spending hours for the past two nights trying to fix this and I DID NOT APPRECIATE him telling there was a solution when I've tried every suggestion for over a year and then telling me nah that really shouldn't be happening on a computer like that.
If my response to him OR you is inappropriate, then by all means REMOVE MY RIGHTS TO POST IN THESE FORUMS. In the meantime, I reported his comment via the abuse tag next to it. I suppose it will amount to nothing which is fine with me ... but don't try to tell me I was disprectful without looking at the full exchange. Pfttt ....
No need ... I've already reported it as abuse. But it seems that even as a "moderator" you very "selectively" chided me without reading all my comments which expressed gratitude and were nothing but polite until his last response.
You can rest assured that I won't be starting any new threads or participating in these forums again after this experience ....
Sorry no insult intended. Perhaps I should have chosen my words better.
I certainly did not intend to say you did not understand your own computer. I was trying to point out that we as readers of the forum do not have information about your computer.
If we take the specific fix you tried disabling Adobe's protected mode. That particular fix is not even appropriate on some systems, in which case trying to apply the fix does not help.
When reading threads and comments it is worth remembering Firefox is highly customisable and works on differing platforms and operating systems. Firefox has something approaching 1/2 billion users. With those numbers if you can think of a problem someone probably has that problem. The majority probably have plugins using the plugin container. If only 1/10 of 1% of those have problems that is many millions of problems and any particular symptom may have many possible causes.
Clearly Firefox is not working correctly for you I am agreeing with that observation and repeating your comments. I am just trying to say the best way to find a solution to your problem is to give full relevant details of the problem and the system.
RE YOUR COMMENT "Sorry no insult intended. Perhaps I should have chosen my words better."
Thank you and I apologize too and want to just end this here as I regret it already got out of hand.
I was frustrated as a result of my determination to fix it which meant I've spent both of the past two nights working at it with no results .. still no excuse but wow is it frustrating. That was after reading hundreds of comments on Sunday and thinking "I'll try again". This is a pattern I've gone through since one of the Flash updates and the residual problems, it's been a long time. The issue is present on both an average desktop as well as a more expensive computer and so when I saw the initial comment from the thread's owner voicing frustration that he/she had also tried the various suggestions with no results, I decided to comment that I've had nothing work either. I did give computer specs during an exchange in the past that went on for days and days with no results ... and so after I tried all of those suggestions from the three links and sublinks last night (all well intended and things I had tried before), I didn't want to continue as I have a busy week ahead which is why I said I was opting out.
I understand your point about the many variables that naturally exist with hundreds of millions of FF users and the myriad of hardware we may be using. But I've done everything I've ever seen suggested on FF, Adobe and other forums including the standard fixes on both computers (one a year old, one about 2.5 years old) as well as other less common ideas like checking the drivers, graphics cards and security programs. And because I've been through all of that, it suddenly hit me last night that this is something beyond my control. That's why I said to Jscher at almost 2 am "I guess I've realized tonight that I'm unable to fix this problem ... if it is fixable". So when I saw your comment asking for specifics, I knew I wouldn't have time or the desire to continue on with this.
I also didn't know that each person was supposed to start a new thread with details because computer specs aren't requested that often. I say that as a reader of thousands of comments and it wasn't requested of me in the past until some time into an effort to get it fixed. But I'll keep that in mind for future issues. As to this one, I'm giving up on it.
RE your comment "Clearly Firefox is not working correctly for you I am agreeing with that".
Yes regarding games and videos but in every other sense, it runs beautifully. Another thing too that I think is relevant: people aren't just discussing it here but also in other forums where many have completely left FF over it which is very unfortunate and something I assume the company would be concerned about. As for me, I don't like to change browers for different functions and never had to in the past. I'm sure it will get sorted out in the future and then I can get back to using one browser.
Again, thanks for your efforts and attempt to help -- you had no way of knowing my long history on this.
Hello again progressives72,
Thanks for replying.
No point in continuing now if you do not have the time and have already expended too much effort on the issue. You remark that the Company should be concerned, but you no doubt realise part of the problem is the third party software and the variety of hardware involved.
By the way If you have commented many times in this forum (rather than in say the unrelated Mozillazine) about your problems, do you know the exact display names that you used, that at least helps us see your comments and so we may not be quite as repetitive in offering the same solution or asking the questions you have answered. Best of all is to start your own question, because there are steps that may be taken to troubleshoot problems, eliminate some possibilities, and identify the cause.
Some questions are like the proverbial needle in the haystack. There may be a serious Firefox problem buried unnoticed somewhere, but with all the other problems producing similar symptoms it goes unnoticed. Serious problems may be missed for a variety of reasons.
Firefox 4 had a serious memory related regression. Since then there has been a feedback comments button built into Firefox and there is the option for the telemetry reporting. Both steps Mozilla took to try to catch problems, by looking to the actual users of the Firefox Release in the real world, not just some lab testing.
- Telemetry explanation: Share telemetry data with Mozilla to help improve Firefox
- Anonymised results available here http://telemetry.mozilla.org
- Feedback option from supported Firefox Releases https://input.mozilla.org/en-US/feedback
- A team does watch this but anyone can search the feedback that is given, e.g. https://input.mozilla.org/en-US/?q=plugin&date_end=2014-04-10&date_start=2014-01-10
Outside Firefox just look at massive 2 year old problem now making headlines
.... Lest readers think "catastrophic" is too exaggerated a description for the critical defect affecting an estimated two-thirds of the Internet's Web servers, consider this: at the moment this article was being prepared, the so-called Heartbleed bug was exposing end-user passwords, the contents of confidential e-mails, and other sensitive data belonging to Yahoo Mail and almost certainly countless other services. ....
- Telemetry explanation: Share telemetry data with Mozilla to help improve Firefox
I see that the thread owner's account is now deactivated. Since there is no longer any reason to keep this thread open, I'll close it.
Sent this following message and I offered to temporarily open the thread to post it. ~J99
progressives72 4/10/14 10:29 PM
Thanks for your attempts to help John. I couldn't reply on the thread because it has been closed but I'll take your advice in the future (opening my own thread with detailed information in the initial comment including specs and what I've already tried). But as you may have noticed Jscher gave me several links to try without knowing any of my system info. Much of what he suggested had been tried before but there were a few new ideas within the sublinks like doing a clean uninstall of Adobe ... that didn't work either.
About the rest of your comment, I know very little about the Mozilla forums because on the odd ocassion when I've had a question, I google it and have always been able to fix the issue by reading previous posts/responses. Therefore, I'm not even sure if I was on the site that you mentioned or how they differ -- I'm not a regular regarding forums and usually only come for specific reasons although I have read thousands of comments on this issue. I would have to go back last summer and find out exactly where the exchange took place where someone was trying to help us over a period of days. But as I said, I don't really have time to continue on this because any info that I could give you was given on that thread as well as discussed with a programmer friend who spent 2 hours to try to fix it. As I was saying to Jscher, I now understand that this is something that is an issue with FF and Adobe and I'm just going to have to wait it out until they come up with an internal Flash player.
It's not that big of deal to switch browsers to play games but we've always been very loyal to FF because we like what it stands for. I'm familiar with it and comfortable and so that's why I wanted to get it fixed. I suppose my initial reason for commenting was simply that I've seen many other people like me go through a lot of suggestions and getting frustrated but as you said, perhaps there are fixes for some -- I've just never seen anyone report it where I've been reading. As far as recognizing this may not be FF's fault ... absolutely. I've seen numerous knowledgeable people say it began with Adobe Flash Player release in 2012.
Thanks again and perhaps if I have time in the next few weeks, I will start a specific thread and see what happens but until then, I'm swamped. Good luck sir.
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