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Firefox keeps crashing

  • 5 replies
  • 6 have this problem
  • 1 view
  • Last reply by 105486

105486
105486

My firefox keeps crashing roughly every 5 minutes into use. It is constantly happening.

My firefox keeps crashing roughly every 5 minutes into use. It is constantly happening.

Chosen solution

thanks for reporting your crash IDs - this crash is triggered by a module named sprotector.dll, which is usually related to adware/malware on a pc. please try these steps:

  1. go into the system control panel and uninstall toolbars and suspicious software, you don't know which purpose it has (like BrowseToSave, SaveShare, SafeSaver, WebSearch, SimpleSpeedy, MagniPic and others).
  2. reset firefox (this will keep your bookmarks and passwords). afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that maware isn't present in other places of your system as well.

if the crashes still occur afterwards, please update to firefox 27, which is going to be released later today and should block the sprotector.dll library (see bug 957258)

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All Replies (5)

philipp
philipp
  • Moderator

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and paste them into your response here.

SubmittedCrashReports-Win7

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

105486
105486 Question owner

59d2b88a-38c6-482a-b315-2cc9af581344 04/02/2014 1:56 PM bp-1e86fb86-1747-462f-90e1-875612140204 04/02/2014 1:49 PM bp-0d1488cf-15a3-4204-a42e-2224c2140204 04/02/2014 1:44 PM bp-0a3af6eb-d952-43f7-a2ec-e09452140204 04/02/2014 1:27 PM bp-ee1c3ed4-4eea-4cdc-bf69-2baec2140204 04/02/2014 1:23 PM bp-b8095573-a5ff-452c-a849-42d222140204 04/02/2014 1:17 PM bp-e1b84d99-d2db-4acf-8d67-c5d8e2140204 04/02/2014 1:15 PM

philipp
philipp
  • Moderator

Chosen Solution

thanks for reporting your crash IDs - this crash is triggered by a module named sprotector.dll, which is usually related to adware/malware on a pc. please try these steps:

  1. go into the system control panel and uninstall toolbars and suspicious software, you don't know which purpose it has (like BrowseToSave, SaveShare, SafeSaver, WebSearch, SimpleSpeedy, MagniPic and others).
  2. reset firefox (this will keep your bookmarks and passwords). afterwards go to firefox > addons > extensions and in case there are still extensions listed there, disable them.
  3. finally run a full scan of your system with different security tools like the free version of malwarebytes and adwcleaner to make sure that maware isn't present in other places of your system as well.

if the crashes still occur afterwards, please update to firefox 27, which is going to be released later today and should block the sprotector.dll library (see bug 957258)

Gaurav pareek
Gaurav pareek

u update your firefox version then ur problem is solved the new firefox 27 is released

105486
105486 Question owner

Thankyou both, this seems to have stopped the crashes! there was a program that was under the name Continuetosave - when uninstalling it had another name.... sprotector. So I'm assuming that was causing the problem, thankyou for your quick response.