X
Tap here to go to the mobile version of the site.

Support Forum

Mouse pointer flashing like crazy

Posted

Since the last Flash update, Firefox crashes once or twice a day. According to the error reports sent, Flash did cause those crashes. Now there’s a new bug: the mouse pointer flickers like mad. I know it is Flash, because I killed the process in the task manager, and the mouse returned to normal. It’s not likely to be Firefox’s fault, but I thought I should still report it here to get it on record. Maybe Adobe will remedy this latest, highly buggy version of Flash.

Since the last Flash update, Firefox crashes once or twice a day. According to the error reports sent, Flash did cause those crashes. Now there’s a new bug: the mouse pointer flickers like mad. I know it is Flash, because I killed the process in the task manager, and the mouse returned to normal. It’s not likely to be Firefox’s fault, but I thought I should still report it here to get it on record. Maybe Adobe will remedy this latest, highly buggy version of Flash.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.1.0
  • McAfee MSC FF plugin DLL
  • 5.1.20913.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Citrix Online App Detector Plugin
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • NPWLPG
  • PDF-XChange Viewer Netscape Gecko Plugin

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom)
  • Alexa Sparky 1.8.0 (toolbar@alexa.com)
  • Easy Screen Shot 0.3.2.2 (easyscreenshot@mozillaonline.com)
  • Easy YouTube Video Downloader 7.0 ({c0c9a2c7-2e5c-4447-bc53-97718bc91e1b})
  • Flash and Video Download 1.48 ({bee6eb20-01e0-ebd1-da83-080329fb9a3a})
  • McAfee SiteAdvisor 3.6.5 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • Modify Headers 0.7.1.1 ({b749fc7c-e949-447f-926c-3f4eed6accfe})
  • Navigational Sounds 1.2.4 ({d84a846d-f7cb-4187-a408-b171020e8940})
  • ReloadEvery 17.0.0 ({888d99e7-e8b5-46a3-851e-1ec45da1e644})
  • Super Start 6.12 (superstart@enjoyfreeware.org)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Hola Unblocker 1.1.810 (jid1-4P0kohSJxU1qGg@jetpack) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 550 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1244
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-19-2013
  • driverDate2:
  • driverVersion: 9.18.13.3221
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 550 Ti Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: about:superstart
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://jyanet.com
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: True
  • font.name.monospace.x-western: Ubuntu Mono
  • font.name.sans-serif.x-western: Lucire 1
  • font.name.serif.x-western: News Plantin MT
  • gfx.direct2d.disabled: True
  • layers.acceleration.disabled: True
  • network.cookie.cookieBehavior: 3
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1391306393
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npmcffplg: 2
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1389600517

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17003 solutions 153539 answers

Try to disable hardware acceleration in Firefox (you need to close and restart Firefox).


You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin
Try to disable hardware acceleration in Firefox (you need to close and restart Firefox). *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- You can check for problems with current Flash plugin versions and try these: *disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed *disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) *disable hardware acceleration in the Flash plugin *http://kb.mozillazine.org/Flash#Troubleshooting