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Save dialogue box does not come up

Posted

This week, Firefox will stop saving files. While ‘Save image as’ still appears when an image is right-clicked, there is no dialogue box that appears. The only change to my Firefox, as far as I can make out, is that Flash was updated (which by itself causes one or two crashes a day now—up considerably from 2013 when everything worked quite comfortably; I have filed bug reports elsewhere). I am not sure why the dialogue box no longer appears, but it tends to happen more often if the session has been open for a long time.

Even here, when trying to provide information for troubleshooting, Firefox will not open the additional window which would normally appear. The extra info had to be copied and pasted manually.

This week, Firefox will stop saving files. While ‘Save image as’ still appears when an image is right-clicked, there is no dialogue box that appears. The only change to my Firefox, as far as I can make out, is that Flash was updated (which by itself causes one or two crashes a day now—up considerably from 2013 when everything worked quite comfortably; I have filed bug reports elsewhere). I am not sure why the dialogue box no longer appears, but it tends to happen more often if the session has been open for a long time. Even here, when trying to provide information for troubleshooting, Firefox will not open the additional window which would normally appear. The extra info had to be copied and pasted manually.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 12.0 r0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • VLC media player Web Plugin 2.1.0
  • McAfee MSC FF plugin DLL
  • 5.1.20913.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Citrix Online App Detector Plugin
  • McAfee Virtual Technician plugin for Mozilla (Gecko Version: 1.8b1)
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.2
  • NPWLPG
  • PDF-XChange Viewer Netscape Gecko Plugin

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

More Information

Application Basics
------------------
Name: Firefox
Version: 26.0
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
Extensions
----------
Name: Adobe Acrobat - Create PDF
Version: 1.2
Enabled: true
ID: web2pdfextension@web2pdf.adobedotcom
Name: Alexa Sparky
Version: 1.8.0
Enabled: true
ID: toolbar@alexa.com
Name: Easy Screen Shot
Version: 0.3.2.2
Enabled: true
ID: easyscreenshot@mozillaonline.com
Name: Easy YouTube Video Downloader
Version: 7.0
Enabled: true
ID: {c0c9a2c7-2e5c-4447-bc53-97718bc91e1b}
Name: Flash and Video Download
Version: 1.48
Enabled: true
ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a}
Name: McAfee SiteAdvisor
Version: 3.6.5
Enabled: true
ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Name: Modify Headers
Version: 0.7.1.1
Enabled: true
ID: {b749fc7c-e949-447f-926c-3f4eed6accfe}
Name: Navigational Sounds
Version: 1.2.4
Enabled: true
ID: {d84a846d-f7cb-4187-a408-b171020e8940}
Name: ReloadEvery
Version: 17.0.0
Enabled: true
ID: {888d99e7-e8b5-46a3-851e-1ec45da1e644}
Name: Super Start
Version: 6.12
Enabled: true
ID: superstart@enjoyfreeware.org
Name: Hola Unblocker
Version: 1.1.810
Enabled: false
ID: jid1-4P0kohSJxU1qGg@jetpack
Important Modified Preferences
------------------------------
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.smart_size_cached_value: 358400
browser.newtab.url: about:superstart
browser.places.smartBookmarksVersion: 4
browser.search.useDBForOrder: true
browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
browser.startup.homepage: http://jyanet.com
browser.startup.homepage_override.buildID: 20131205075310
browser.startup.homepage_override.mstone: 26.0
dom.mozApps.used: true
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 26.0
font.internaluseonly.changed: true
font.name.monospace.x-western: Ubuntu Mono
font.name.sans-serif.x-western: Lucire 1
font.name.serif.x-western: News Plantin MT
gfx.direct2d.disabled: true
layers.acceleration.disabled: true
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
places.database.lastMaintenance: 1391306393
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.npmcffplg: 2
print.printer_Adobe_PDF.print_bgcolor: false
print.printer_Adobe_PDF.print_bgimages: false
print.printer_Adobe_PDF.print_colorspace:
print.printer_Adobe_PDF.print_command:
print.printer_Adobe_PDF.print_downloadfonts: false
print.printer_Adobe_PDF.print_duplex: -2147483575
print.printer_Adobe_PDF.print_edge_bottom: 0
print.printer_Adobe_PDF.print_edge_left: 0
print.printer_Adobe_PDF.print_edge_right: 0
print.printer_Adobe_PDF.print_edge_top: 0
print.printer_Adobe_PDF.print_evenpages: true
print.printer_Adobe_PDF.print_footercenter:
print.printer_Adobe_PDF.print_footerleft: &PT
print.printer_Adobe_PDF.print_footerright: &D
print.printer_Adobe_PDF.print_headercenter:
print.printer_Adobe_PDF.print_headerleft: &T
print.printer_Adobe_PDF.print_headerright: &U
print.printer_Adobe_PDF.print_in_color: true
print.printer_Adobe_PDF.print_margin_bottom: 0.5
print.printer_Adobe_PDF.print_margin_left: 0.5
print.printer_Adobe_PDF.print_margin_right: 0.5
print.printer_Adobe_PDF.print_margin_top: 0.5
print.printer_Adobe_PDF.print_oddpages: true
print.printer_Adobe_PDF.print_orientation: 0
print.printer_Adobe_PDF.print_page_delay: 50
print.printer_Adobe_PDF.print_paper_data: 9
print.printer_Adobe_PDF.print_paper_height: 11.00
print.printer_Adobe_PDF.print_paper_name:
print.printer_Adobe_PDF.print_paper_size_type: 0
print.printer_Adobe_PDF.print_paper_size_unit: 1
print.printer_Adobe_PDF.print_paper_width: 8.50
print.printer_Adobe_PDF.print_plex_name:
print.printer_Adobe_PDF.print_resolution: 432
print.printer_Adobe_PDF.print_resolution_name:
print.printer_Adobe_PDF.print_reversed: false
print.printer_Adobe_PDF.print_scaling: 1.00
print.printer_Adobe_PDF.print_shrink_to_fit: true
print.printer_Adobe_PDF.print_to_file: false
print.printer_Adobe_PDF.print_unwriteable_margin_bottom: 0
print.printer_Adobe_PDF.print_unwriteable_margin_left: 0
print.printer_Adobe_PDF.print_unwriteable_margin_right: 0
print.printer_Adobe_PDF.print_unwriteable_margin_top: 0
print.printer_Epson_Stylus_C87_Series_(M).print_bgcolor: false
print.printer_Epson_Stylus_C87_Series_(M).print_bgimages: false
print.printer_Epson_Stylus_C87_Series_(M).print_colorspace:
print.printer_Epson_Stylus_C87_Series_(M).print_command:
print.printer_Epson_Stylus_C87_Series_(M).print_downloadfonts: false
print.printer_Epson_Stylus_C87_Series_(M).print_duplex: -2147483575
print.printer_Epson_Stylus_C87_Series_(M).print_edge_bottom: 0
print.printer_Epson_Stylus_C87_Series_(M).print_edge_left: 0
print.printer_Epson_Stylus_C87_Series_(M).print_edge_right: 0
print.printer_Epson_Stylus_C87_Series_(M).print_edge_top: 0
print.printer_Epson_Stylus_C87_Series_(M).print_evenpages: true
print.printer_Epson_Stylus_C87_Series_(M).print_footercenter:
print.printer_Epson_Stylus_C87_Series_(M).print_footerleft: &PT
print.printer_Epson_Stylus_C87_Series_(M).print_footerright: &D
print.printer_Epson_Stylus_C87_Series_(M).print_headercenter:
print.printer_Epson_Stylus_C87_Series_(M).print_headerleft: &T
print.printer_Epson_Stylus_C87_Series_(M).print_headerright: &U
print.printer_Epson_Stylus_C87_Series_(M).print_in_color: true
print.printer_Epson_Stylus_C87_Series_(M).print_margin_bottom: 0.5
print.printer_Epson_Stylus_C87_Series_(M).print_margin_left: 0.5
print.printer_Epson_Stylus_C87_Series_(M).print_margin_right: 0.5
print.printer_Epson_Stylus_C87_Series_(M).print_margin_top: 0.5
print.printer_Epson_Stylus_C87_Series_(M).print_oddpages: true
print.printer_Epson_Stylus_C87_Series_(M).print_orientation: 0
print.printer_Epson_Stylus_C87_Series_(M).print_page_delay: 50
print.printer_Epson_Stylus_C87_Series_(M).print_paper_data: 9
print.printer_Epson_Stylus_C87_Series_(M).print_paper_height: 11.00
print.printer_Epson_Stylus_C87_Series_(M).print_paper_name:
print.printer_Epson_Stylus_C87_Series_(M).print_paper_size_type: 0
print.printer_Epson_Stylus_C87_Series_(M).print_paper_size_unit: 1
print.printer_Epson_Stylus_C87_Series_(M).print_paper_width: 8.50
print.printer_Epson_Stylus_C87_Series_(M).print_plex_name:
print.printer_Epson_Stylus_C87_Series_(M).print_resolution: 432
print.printer_Epson_Stylus_C87_Series_(M).print_resolution_name:
print.printer_Epson_Stylus_C87_Series_(M).print_reversed: false
print.printer_Epson_Stylus_C87_Series_(M).print_scaling: 1.00
print.printer_Epson_Stylus_C87_Series_(M).print_shrink_to_fit: true
print.printer_Epson_Stylus_C87_Series_(M).print_to_file: false
print.printer_Epson_Stylus_C87_Series_(M).print_unwriteable_margin_bottom: 0
print.printer_Epson_Stylus_C87_Series_(M).print_unwriteable_margin_left: 0
print.printer_Epson_Stylus_C87_Series_(M).print_unwriteable_margin_right: 0
print.printer_Epson_Stylus_C87_Series_(M).print_unwriteable_margin_top: 0
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateFx3Prefs: true
security.warn_viewing_mixed: false
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1389600517
Graphics
--------
Adapter Description: NVIDIA GeForce GTX 550 Ti
Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Adapter RAM: 1024
ClearType Parameters: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
Device ID: 0x1244
DirectWrite Enabled: false (6.2.9200.16571)
Driver Date: 12-19-2013
Driver Version: 9.18.13.3221
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic
Vendor ID: 0x10de
WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 550 Ti Direct3D9Ex vs_3_0 ps_3_0)
windowLayerManagerRemote: false
AzureCanvasBackend: skia
AzureContentBackend: none
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.2
Version in use: 4.10.2
NSS
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSMIME
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSSSL
Expected minimum version: 3.15.3.1 Basic ECC
Version in use: 3.15.3.1 Basic ECC
NSSUTIL
Expected minimum version: 3.15.3.1
Version in use: 3.15.3.1

Dyvik Chenna
  • Locale Leader
6 solutions 96 answers

Helpful Reply

Hello Jack Yan, Have you tried updating your firefox or used in safe mode,If not please try these may work. Thanks

Hello Jack Yan, Have you tried updating your firefox or used in safe mode,If not please try these may work. Thanks

Question owner

Dyvik, I am on the latest version. I haven’t tried safe mode, as this error does not happen till some way in to a session (i.e. many hours).

Dyvik, I am on the latest version. I haven’t tried safe mode, as this error does not happen till some way in to a session (i.e. many hours).
Dyvik Chenna
  • Locale Leader
6 solutions 96 answers

Jack,So can you please try using it.

Jack,So can you please try using it.
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

Is this only happening when you have previously saved a file or also or only if you do this the first time during a session?

Is this only happening when you have previously saved a file or also or only if you do this the first time during a session?

Question owner

Dyvik, it would be very impracticable since I have work to do and there is no predicting how many hours it will take for the bug to surface. It happened twice today, the first time probably after nine hours, the second time after 90 minutes.

Cor-el, great to get your expertise once again. It happens after I have saved many files usually.

Dyvik, it would be very impracticable since I have work to do and there is no predicting how many hours it will take for the bug to surface. It happened twice today, the first time probably after nine hours, the second time after 90 minutes. Cor-el, great to get your expertise once again. It happens after I have saved many files usually.
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

Did you check for issues caused by security software on your computer?

It is possible the your security software tries to keep tack (e.g. creates log files) of what you do and isn't able to handle that much data if you download and save a lot of files.

Does it help to save files to another download folder?

Did you check for issues caused by security software on your computer? It is possible the your security software tries to keep tack (e.g. creates log files) of what you do and isn't able to handle that much data if you download and save a lot of files. Does it help to save files to another download folder?

Question owner

Thanks, Cor-el. I haven’t checked for security issues. I use McAfee, which hasn’t done this in the past, but that’s not to say that it wouldn’t behave differently now given its regular updates.

I wouldn’t say I download a lot though: between four and ten files based on the last few days (when this bug began happening).

Different folders haven’t helped—I did check into this one.

Thanks, Cor-el. I haven’t checked for security issues. I use McAfee, which hasn’t done this in the past, but that’s not to say that it wouldn’t behave differently now given its regular updates. I wouldn’t say I download a lot though: between four and ten files based on the last few days (when this bug began happening). Different folders haven’t helped—I did check into this one.

Question owner

Guys, just letting you know I switched to Waterfox after Firefox became way too crash-prone (twice a day) after the latest Flash updates. I suspect that was the culprit. Since then, none of the errors I reported in the last week have recurred.

Guys, just letting you know I switched to Waterfox after Firefox became way too crash-prone (twice a day) after the latest Flash updates. I suspect that was the culprit. Since then, ''none'' of the errors I reported in the last week have recurred.