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Why can't I see certain content on a website

Posted

Hi, I can't see the speed test with Firefox but can with IE https://www.telecom.co.nz/internet/existingcustomers/overview/testyourspeed/?nid=mm335 This is my ISP. I have been through all the Java fixes you have suggested on here, reinstalled java, didn't and don't have javafx, enabled java platform and still no "speed test button" Can anyone help please? Thanks, Jayne

Chosen solution

This is a "mixed content" situation. Firefox has blocked the small frame where the test page is loaded because the address starts with HTTP instead of HTTPS (the main page is HTTPS): http://speedtest.telecom.co.nz/test2

When this occurs, you'll see a "shield" icon in the address bar. This article describes its significance: How does content that isn't secure affect my safety?

If you approve the site to embed the insecure page, then it runs as expected, and shows the "orange exclamation triangle" in the address bar as a reminder. (See screen shot)

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Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.51.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 12.0 r0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.06
  • iTunes Detector Plug-in
  • McAfee MSC FF plugin DLL
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components

Application

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0
  • Support URL: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Extensions

  • RoboForm Toolbar for Firefox 7.9.2.5 ({22119944-ED35-4ab1-910B-E619EA06A115})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD Radeon HD 7650M
  • adapterDescription2:
  • adapterDeviceID: 0x6841
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: DISPLAY1 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] DISPLAY2 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ]
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'!= 8.982.*.*']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 10-3-2012
  • driverDate2:
  • driverVersion: 8.982.10.8000
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  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'!= 8.982.*.*']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'!= 8.982.*.*']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: http://www.google.co.nz/
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.onTop: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • font.internaluseonly.changed: False
  • gfx.blacklist.direct2d: 3
  • network.cookie.prefsMigrated: True
  • network.http.spdy.enabled: False
  • places.database.lastMaintenance: 1390720099
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types:
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  • plugin.state.java: 2
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1390421881

Misc

  • User JS: No
  • Accessibility: No
jscher2000
  • Top 10 Contributor
2368 solutions 20957 answers

Chosen Solution

This is a "mixed content" situation. Firefox has blocked the small frame where the test page is loaded because the address starts with HTTP instead of HTTPS (the main page is HTTPS): http://speedtest.telecom.co.nz/test2

When this occurs, you'll see a "shield" icon in the address bar. This article describes its significance: How does content that isn't secure affect my safety?

If you approve the site to embed the insecure page, then it runs as expected, and shows the "orange exclamation triangle" in the address bar as a reminder. (See screen shot)

Was this helpful to you? 3
Reply
jscher2000
  • Top 10 Contributor
2368 solutions 20957 answers

P.S. If you're thinking "how was I supposed to know about that shield?" you are not alone; many users miss it.

The developers have been streamlining more and more information into small icons in that notification area instead of pop-up dialogs or information bars, so it's a good idea to glance that way whenever something seems to be missing from a page.

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Question owner

Hi, thank you so much! After all I did and I thought I did well not screaming for help straight away! :) I'll know now for any other sites that I have issues with. Have a great day!

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