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opening ad-on manager does not show my add-ons

Posted

I go to tools>add-ons to enable, disable, or manage add-ons. This goes to the Firefox Add-ons site and not to a screen that shows thhe add-ons installed, enabled, or disabled. It seems to happen when I cannot stop persistent actions from an add-on.This condition has happened twice. How do I do this correctly? Is it possible that some add-ones disable this feature. It is a hassle to reset firefox to deal with removing an add-on.

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Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.9
  • iTunes Detector Plug-in
  • Shockwave Flash 11.9 r900
  • VLC media player Web Plugin 2.1.0
  • Google Update
  • npsitesafety
  • LastPass Plugin
  • GEPlugin
  • 5.1.20913.0
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Picasa plugin
  • Nitro PDF plugin for Firefox and Chrome
  • WildTangent Games App V2 Presence Detector
  • Google Talk Plugin Video Accelerator version:0.1.44.23
  • Version 3.9.1.9832
  • NPWLPG
  • Amazon MP3 Downloader Plugin 1.0.17
  • Adobe Shockwave for Director Netscape plug-in, version 11.5.9.620
  • The plug-in allows you to open and edit files using Microsoft Office applications

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

More Information

iamjayakumars
  • Top 10 Contributor
415 solutions 4924 answers

Only particular addon or all addons?

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FredMcD
  • Top 25 Contributor
114 solutions 1464 answers

Firefox > Add-ons. On the left side of the page are the types of add-ons. The Get Add-ons at the top of this list is a search for finding something from the Mozilla Add-ons Web Page. When you get to your add-ons page, check what section you are viewing.

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cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Helpful Reply

You can click one of the other tabs like Extensions or Plugins if Get Extensions is selected and doesn't respond.


If there aren't any extensions visible in the Extensions tab then it is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search Bar to check if there is a compatibility update available.

If this hasn't helped then also delete the addons.json and addons.sqlite file.

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wishes2fishes 0 solutions 6 answers

Yesterday I went to see what addons needed to be updated. It did search and showed me a couple of shockwave that needed updating. When I said go ahead and update it just going back to the main page. nothing happened and I cant remember which shockwaves they were because now when I go to my add-on manager, it just sits there are searchs (the circle is going around) it will do this for hours. HELP what is wrong? I know I have some problem with video because when I watch one, the talking is off from the way they move their mouth, I think it's too slow. What to do? I am pretty computer literate, but when I see 'reset firefox' and all the hassles that come with that, I am at a loss. ANYONE OUT THERE KNOW HOW TO FIX THIS?

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FredMcD
  • Top 25 Contributor
114 solutions 1464 answers

If a program has trouble updating, go to the web site of the owner of the program and get the full installer.

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wishes2fishes 0 solutions 6 answers

Helpful Reply

Thanks for the reply, but I am really not sure what you mean. Perhaps I did not explain the situation correctly. I am on Firefox, I click on "tools" and then Add-ons. When I go the the add-on bracket, it says "check for add-ons" that need updating , then it starts to search ( the circle is going around) and it just stays that way, it never retrieves anything. I have done this before without any problem. Also I am unable to see my add-ons, which of course I have. Do not know if that helps clarify or just muddys the water. Thank you

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cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

Did you try to go to all possible tabs on the about:addons (Firefox/Tools > Add-ons) page?

Do all tabs give this issue?

Did you try to delete the extensions.* files and compatibility.ini like I posted above?

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